Behaf

Behaf

Behaf Pvt Ltd
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About

Behaf is a WhatsApp-first commerce platform for Indian direct-to-consumer brands. Sellers upload products, prices and variants, then share a storefront link through channels such as Instagram so shoppers can browse, ask questions and place orders in WhatsApp. Its AI sales agent answers product and delivery questions, recommends items and bundles, and can send payment links. Behaf supports prepaid and cash-on-delivery orders, including COD confirmation before dispatch, and connects order handling with PayU payments and Shiprocket pickup, shipping and tracking. A seller dashboard organizes customer and order information and lets sellers review conversations or handle issues escalated by the agent. The service is aimed at Indian brands selling physical goods such as fashion, jewellery, beauty, wellness, food and home products, particularly those turning social-media interest and messaging conversations into sales.

About

Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Founder-led Indian D2C brands that sell through Instagram DMs and WhatsApp

Audience

For online stores and etraders looking for e-commerce customer service plus software

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

5% + ₹5 per order
Founding 100 rate: 5% of order value + ₹5 per shipped order, plus 18% GST on the fee. After the first 100 brands, the rate is 10% + ₹5 per shipped order + GST. No setup or monthly fee. Sellers pay shipping charges through their Shiprocket wallet.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Behaf Pvt Ltd
Founded: 2024
India
www.behaf.co

Company Information

ROBIN
Founded: 2011
Netherlands
www.robinhq.com

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Pingsold

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WALoops

Varni Infotech

Categories

Categories

Co-Browsing Supported
Customer Service Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported

Integrations

PayU Supported
Shiprocket Supported
Voyced Not Supported
WhatsApp Supported

Integrations

PayU Not Supported
Shiprocket Not Supported
Voyced Supported
WhatsApp Not Supported
Claim Behaf and update features and information
Claim Behaf and update features and information
Claim ROBIN and update features and information
Claim ROBIN and update features and information