BackBox vs. Device42 Comparison


BackBox	Device42 Device42, A Freshworks Company	+	+
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About BackBox offers a simple way to intelligently automate the backup, restoration, and management of all devices on a network by providing centralized management of devices such as firewalls, routers, switches, and load balancers. Each of these devices plays a critical role in the availability and security of an organization’s network, and BackBox ensures they all continue to function effectively and effortlessly, streamlining operations for optimal performance. BackBox provides a foundation to harmonize the configuration between multiple devices, enabling seamless integration, and assuring compliance to organization or industry security policies, standards, or guidelines. IT administrators can easily employ BackBox to track configuration changes and see the deviation with the baseline for compliance validation and remediation.	About With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Enterprises and managed service providers in need of an intelligent automation solution for their network and security devices	Audience Device42 serves the information technology industry. Data centers with more than 100 devices are entry-level candidates for Device42.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Please contact BackBox for pricing. Free Version Free Trial	Pricing $1499.00/year Pricing is based on the number of devices and IP addresses. Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.5 / 5 features 4.2 / 5 design 4.0 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros They have amazing support and respond far quickly than big Networking conglomerates. Easy to use Interface and support for almost every type of backup. You can quickly back up from a single point without looking for a wide variety of brand-independent solutions. Open to new developments, easily updated, customizable. Simple product but does its job as expected. It's a bundle containing operations, backup, automation, compliance, and governance and also solving secure remote access. The price is fair. It supports legacy and cloud infrastructure. We have been using for hybrid environment without any issues. Lots of device supported. Nearly every version of devices is supported. Product support is agile and eager to solve all the problems. Intellicheck is massive. Lots of signatures and checks in the Intellicheck. It is a perfect match for our disaster recovery scenarios. The price is low but the value of the product is high. Technical support is awesome. It has a vast array of integration. Even if there's no already built-in integration, technical support assists for the new device type or model. Automation is already inside the product. I like the dashboard, very simple and shows the highlist. I can assign anybody to watch over the backbox solution. There's no need for special training. It supports distributed deployment where we're deploying regional collectors to get the data. Intellichecks has lots of checks built-in coming with the product. We have lots of cases where we need to roll back or restore, Backbox built-in these tasks without any problem. Upgrades or fixes through the Backbox is simple, one click and done. Cons The logs are not always properly readable. And troubleshooting yourself is an issue. However the support team ensures that the resolution is swift and quick. We did not see any serious shortcomings. The lack of documentation in the first versions has been fixed. Integration with other products is not straightforward. There's no direct integration with Jira, CMDB, or ServiceNow. You need to write some coding to make this integration working. Reporting lacks. Intellicheck signatures are updated within the releases not through a real-time update. There's no real-time check-monitoring option available. The product does not have AI or ML inside. Manual tasks are somehow interesting, tasks/scripts are defined from the operational perspective, they're not APIs. Main drawback, It's not a real-time product for monitoring. You should give time schedules, especially for checks and automation. There's no incident management inside the product. I can't assign a task or job to a team member. It's a problem especially for the intellichecks. I need to assign the check output for one of my team member follow-up. Notifications are somehow bulky. Reports also are very legacy look and not modern compared to other products. There are lots of intellichecks available. We need to modify some checks before running to get the best results. Siem integration is not straight forward.	Pros & Cons from Real Users Pros It is easy to install and configure. The reports are completely customizable. Seamless integration with third party applications. It allows us to discover networks, physical and virtual servers easily and import data. It allows visualizing of application dependency mapping. The best feature of Device 42 is that it is highly customizable and flexible in terms of integration with other software programs. The user interface of the software is designed in such a way that it displays all the necessary data in an organized manner. It offers various pre-defined reports and built-in dependency mapping topologies that cut down the input time and increases the overall productivity. Device42 is a great software product that our business team really requires to work on a day to day basis. It is very helpful and really increases productivity. The Room, Rack, and Device model layouts are some of the best features in Device 42. Very much a lightweight Visio for building server rooms, cable diagrams, and rack elevation diagrams for ones IT companies. I like how customizable and versatile of an infrastructure platform Device42 is. The support is better than its peers. Cons Occasionally the system may be slow which can cause decrease in speed of completing tasks. The user interface and the graphics used in the software feels a bit outdated in use. Not many issues specifically with the product or software. There could be some more functionality built into the product. The UI is a bit dated, lacks modern graphic elements like one we need for a pure data center operations. It can feel slow at times/somewhat laggy, due to how central it is.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information BackBox Founded: 2009 United States backbox.com/request-a-demo/	Company Information Device42, A Freshworks Company Founded: 2011 United States www.device42.com
Alternatives Unimus NetCore j.s.a. (Unimus)	Alternatives JDisc Discovery JDisc
ManageEngine Network Configuration Manager ManageEngine	Nlyte DCIM Nlyte Software
SolarWinds Kiwi CatTools SolarWinds	Canfigure
PathSolutions TotalView PathSolutions	Faddom
SolarWinds Network Configuration Manager SolarWinds View All	FNT Command Platform FNT View All
Categories Cybersecurity IT Management IT Security MSP Network Automation Network Configuration Network Security	Categories Application Dependency Mapping Asset Tracking Barcoding Cable Management Capacity Planning CMDB Continuous Integration Data Center Infrastructure Management (DCIM) Data Center Management DevOps Inventory Management IP Address Management (IPAM) IT Asset Management IT Documentation IT Management ITSM Network Access Control (NAC) Network Configuration Network Mapping Shadow IT Discovery
IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features IT Security Features Anti Spam Anti Virus Email Attachment Protection Event Tracking Internet Usage Monitoring Intrusion Detection System IP Protection Spyware Removal Two-Factor Authentication Vulnerability Scanning Web Threat Management Web Traffic Reporting Network Automation Features Compliance Monitoring Configuration Backup Configuration Changes Network Orchestration Performance Monitoring Tool Access Control Vulnerability Assessments Network Security Features Access Control Analytics / Reporting Compliance Reporting Firewalls Internet Usage Monitoring Intrusion Detection System Threat Response VPN Vulnerability Scanning	IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features Asset Tracking Features Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History Barcoding Features Barcode Generation Barcode Scanning Custom Labels Inventory Management Label Templates Receiving Labels RFID Serial Number Tracking Shipping Labels CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Continuous Integration Features Build Log Change Management Configuration Management Continuous Delivery Continuous Deployment Debugging Permission Management Quality Assurance Management Testing Management Data Center Management Features Audit Trail Behavior-Based Acceleration Cross Reference System Device Auto Discovery Diagnostic Testing Import / Export Data JCL Management Multi-Platform Multi-User Power Management Sarbanes-Oxley Compliance DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Inventory Management Features Alerts/Notifications Barcoding / RFID Forecasting Inventory Optimization Kitting Manufacturing Inventory Management Mobile Access Multi-Channel Management Product Identification Reorder Management Reporting/Analytics Retail Inventory Management Supplier Management Warehouse Management Network Access Control (NAC) Features Authentication Authorization Automated Hotfix / Updates Centralized Policy Management Dashboard Device Auto-Provisioning Device Self-Registration Posture Assessment Quarantine / Remediation Secure Guest Access Network Mapping Features Color Codes / Icons Compliance Management Device Auto Discovery Hierarchical Mapping Location-Based Mapping Map Exporting On-Demand Mapping Reporting/Analytics Self-Updating Maps Web Traffic Reporting
Integrations Aruba Cloud Azure Marketplace BackBox Check Point IPS Clearswift Secure Email Gateway CyberArk Privileged Access Manager Device42 Forescout FortiGate NGFW FortiSIEM NorthStar Navigator Puppet Enterprise Radware DefensePro Sophos Firewall Trellix Endpoint Security (HX) Trend Micro Deep Discovery VMware NSX VMware vCenter pfSense Show More Integrations View All 63 Integrations	Integrations Aruba Cloud Azure Marketplace BackBox Check Point IPS Clearswift Secure Email Gateway CyberArk Privileged Access Manager Device42 Forescout FortiGate NGFW FortiSIEM NorthStar Navigator Puppet Enterprise Radware DefensePro Sophos Firewall Trellix Endpoint Security (HX) Trend Micro Deep Discovery VMware NSX VMware vCenter pfSense Show More Integrations View All 28 Integrations
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