BMC Helix CMDB vs. Vivantio Comparison


BMC Helix CMDB BMC Helix	Vivantio	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,128 Ratings Visit Website JDisc Discovery JDisc Discovery is a comprehensive network inventory and IT asset management solution designed to help organizations gain clear, up-to-date visibility into their IT environment. It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based. 30 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website NetBrain NetBrain pioneers Agentic NetOps, delivering autonomous network operations through AI agents that diagnose, decide, and act with full network context. NetBrain serves approximately one third of the Fortune 100 and Fortune 500 across the most complex enterprise networks in the world, with offices in Boston, London, Munich, Hyderabad, Beijing, and Toronto. 285 Ratings Visit Website MOVEit Progress MOVEit software is an enterprise Managed File Transfer (MFT) platform for IT teams that need secure, auditable and automated file transfers across hybrid environments. It supports FTP/S, SFTP, HTTPS, SMTP/POP3 and CIFS/SMB/UNC with native cloud endpoint connectors, centralized administration, granular role-based access control, encryption in transit and at rest and tamper-evident audit logging for traceability. MOVEit Transfer provides MFT server capabilities and can be deployed on-premises or in hybrid configurations with MOVEit Cloud, a fully managed SaaS option. MOVEit Automation enables scheduling, event-driven workflows and integrations with internal and external systems to standardize recurring transfers without relying on brittle scripts. Designed for enterprise and regulated use cases, MOVEit provides the protocol support, deployment flexibility and operational visibility needed to run high-volume, mission-critical file transfer operations. 625 Ratings Visit Website Airlock Digital Airlock Digital is an application control solution that enforces a Deny by Default security posture. It enables organizations to define trusted applications, scripts, libraries, and processes at a granular level using file hash, path, publisher, or parent process. Only those explicitly defined as trusted are allowed to execute. The platform supports Windows, macOS, and Linux systems, including legacy operating systems and operational technology (OT) environments. Airlock Digital includes allowlisting and blocklisting capabilities, integrated file reputation checks via VirusTotal, and detailed logging for audit and compliance. Exception management is supported through features such as rule-based overrides and time-bound One-Time Passwords (OTPs). Centralized policy management allows consistent enforcement across large and distributed environments. The platform is available as an on-premises deployment, in the cloud, or as a managed hosted service. 35 Ratings Visit Website Kasm Workspaces Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location. Kasm uses our high-performance streaming and secure isolation technology to provide web-native Desktop as a Service (DaaS), application streaming, and secure/private web browsing. Kasm is not just a service; it is a highly configurable platform with a robust developer API and devops-enabled workflows that can be customized for your use-case, at any scale. Workspaces can be deployed in the cloud (Public or Private), on-premise (Including Air-Gapped Networks or your Homelab), or in a hybrid configuration. 127 Ratings Visit Website ManageEngine ADSelfService Plus ADSelfService Plus is an on-premises access management solution that caters to businesses across various industries, such as IT, banking, engineering, education, aviation, and telecommunications. Key features include: 1. Self-service password resets and account unlocks: Users can reset their passwords in AD and unlock their domain accounts from a web browser. 2. MFA: Machine logins, VPN and OWA logins, and cloud app logins can be secured using MFA. 3. Password synchronizer and SSO: Users can log in to multiple apps using one unified identity via SSO and real-time password synchronization. 4. Password policy enforcer: Admins can configure custom password policies to enforce strong password creation. 5. Password expiration notifier: Admins can send end users password expiration notifications via SMS or email. 6. Directory self-update: Users can update their AD attribute information through the directory self-update feature. 159 Ratings Visit Website Intellimas Intellimas is a highly configurable, low code solution with spreadsheet features. It allows you to build enterprise level, web apps that end users love. Intellimas is built for fast data entry, analytics, exception management, and easy retrieval of live data from other systems. The multi-level grid UI allows for a quick transition from spreadsheets. This comprehensive view, along with our form view, provide you with the flexibility to handle unlimited business processes. Intellimas is deployed on-premise or in the cloud. It features field level security, mass update capabilities, configurable alerts, integration tools, image viewing, and workflow management. Intellimas replaces mega-spreadsheets, custom solutions, and inefficient systems with repeatable processes, one version of the truth, and the ability to adapt to a volatile business climate. Organizations typically implement Intellimas for one process and usually find several other use cases for it in a short period of time. 30 Ratings Visit Website Axero Your organization is unique, so shouldn't your intranet be, too? Axero streamlines knowledge, communication, and collaboration in one digital hub tailored to how your teams actually work. Combining the speed of an out-of-the-box solution with the flexibility of a custom platform, you get a digital headquarters that feels 100% you. Maximize ROI through Customization: Configure workflows, structure, and design to match your specific organizational goals. Preserve IT Resources: Achieve granular control with the in-house experience without distracting your IT team from core projects. Hyper-Relevant Communication: From AI tools to role-based permissions, ensure employees only see the info they need to succeed. Seamless Integration: Connect your existing ecosystem with 500+ REST APIs and integrate with the tools you use today. Not one Axero intranet is the same and that's because every workplace is different. Increase productivity and efficiency with an intranet that works for you! 218 Ratings Visit Website
About The BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services. Maintain accurate data and service models for hundreds of millions of configuration items, including on-premises and cloud services. Track and manage hardware, software, and cloud service configurations and relationships. Measure the success of your configuration management process or policy with pre-defined KPIs. Automatically populate and update the CMDB in minutes with BMC Helix Discovery, BMC Helix Client Management, and other out-of-the-box connectors. Import and federate data from other sources with powerful integration tools using a rich set of APIs. Define granular role-based access for all items and attributes.	About Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies that need a comprehensive CMDB solution	Audience Vivantio is the best fit for medium-sized, high-growth companies with internal or external service teams that demand excellence.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $59.00/month/user Price includes: -Every Vivantio feature -Choice of data centers -In-house Professional Services -Customer Success Manager -Vivantio US & UK Telephone, Email and Self Service Support The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents. Vivanto is helping our team to have data on a daily or monthly basis by raising or creating tickets under requests or issues depending on the concern. This will help as to have permanent solution on the issue. All concerns reportedly documented and issues are not forgotten. Also we can updated the issue on real time basis. I like Vivantio because the software is designed to be easy to navigate and use. Also it's user friendly, which reduces the learning curve for user and enhance overall user experience. It helps me track and monitor the issues and request of other department. It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents. Cons There were some issues of lost tickets especially during tickets especially during ticket audit. I don't have any issue because its very useful to us. For improvement all request should generate email for notification to have immediate action. No email notification was received when SLA was already overdue. For me it's nothing to dislike because it was easy and convenient to use. There were some issues of lost tickets especially during ticket audit.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information BMC Helix Founded: 2025 United States www.helixops.ai/products/bmc-helix-cmdb.html	Company Information Vivantio Founded: 2003 United States www.vivantio.com/
Alternatives Device42 Device42, A Freshworks Company	Alternatives ServoDesk Simplisys Ltd
Canfigure	Jira Service Management Atlassian
ServiceNow CMDB ServiceNow	Freshservice Freshworks
BMC Helix	Serviceaide
OpenText Universal Discovery OpenText View All	Canfigure View All
Categories CMDB	Categories AI Customer Service Asset Tracking Change Management CMDB Complaint Management Customer Self-Service Customer Service Help Desk Incident Management Issue Tracking IT Asset Management IT Management IT Service ITSM Knowledge Management Service Desk
CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping	CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Show More Features Asset Tracking Features Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations Albato Azure Monitor Datadog EcholoN Gemini 1.5 Flash Gemini Pro HubSpot CRM Microsoft Defender Antivirus Microsoft Dynamics 365 Microsoft Entra ID Microsoft Intune Microsoft Power BI Microsoft System Center Operations Manager (SCOM) Okta OpenAI PagerDuty Slack WhatsApp Xero monday AI work platform Show More Integrations View All 11 Integrations	Integrations Albato Azure Monitor Datadog EcholoN Gemini 1.5 Flash Gemini Pro HubSpot CRM Microsoft Defender Antivirus Microsoft Dynamics 365 Microsoft Entra ID Microsoft Intune Microsoft Power BI Microsoft System Center Operations Manager (SCOM) Okta OpenAI PagerDuty Slack WhatsApp Xero monday AI work platform Show More Integrations View All 58 Integrations
Claim BMC Helix CMDB and update features and information Claim BMC Helix CMDB and update features and information	Claim Vivantio and update features and information Claim Vivantio and update features and information