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About

No matter where you, your employees, customers, or partners are, everyone is just a call or a text away. Our robust and reliable network powers communications worldwide. Our solutions cleverly merge the platforms you use and enable a seamless user experience for your employees and customers. BICS is a Communications Platform as a Service (CPaaS) that empowers enterprises to create and manage multichannel communications campaigns globally. Utilizing a low-code visual builder, businesses can design customized communication flows without writing code, integrating channels. It ensures reliable service delivery through BICS' carrier-grade network, which spans over 180 countries and connects with more than 900 operators, providing quality of service, delivery, and security. It integrates seamlessly with existing tech stacks, including CRM systems and collaboration tools, facilitating streamlined operations and enhanced customer engagement.

About

Teliqon is a global cloud communications platform providing UCaaS, CCaaS, and CPaaS solutions for businesses worldwide. The platform combines Cloud PBX, Contact Center software, Business SMS, OTP SMS, Voice API, SMS API, SIP Trunking, virtual phone numbers, and omnichannel communication tools in a single cloud ecosystem. Businesses use Teliqon to manage inbound and outbound communications, automate workflows, improve customer experience, and scale operations without complex infrastructure. The platform supports voice, SMS, WhatsApp messaging, IVR, call routing, call recording, analytics, auto dialers, and customer engagement automation. Teliqon provides local, mobile, and toll-free phone numbers in more than 170 countries and integrates with HubSpot, Salesforce, Zoho CRM, Zendesk, Microsoft Teams, Google Workspace, and other business applications through APIs and webhooks.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Teams looking for a solution to streamline and personalize their communications systems across multiple channels

Audience

SMBs, Enterprises, Contact Centers, Sales Teams, Customer Support Teams, SaaS Companies, Healthcare, Financial Services, E-commerce, Logistics, Hospitality.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

49$/month
Up to 10 users. Billed monthly.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • What we appreciated most about Teliqon was how quickly their call tracking and smart call routing improved our workflow. Before implementation, it was difficult to track where calls were coming from and how efficiently leads were handled. After switching to their cloud telephony solution, we reduced missed calls by around 29% and improved response time across campaigns. The interface is straightforward, analytics are useful in daily operations, and the system performs reliably even with higher call volumes.

Cons

  • The only noticeable drawback is that some onboarding materials and documentation are still focused mainly on English-speaking users. During the initial setup, we had a few cases where we needed extra clarification from support.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BICS
Founded: 1996
Belgium
www.bics.com

Company Information

Teliqon
Founded: 2018
Estonia
teliqon.io

Alternatives

Alternatives

Brightlink Voice

Brightlink Voice

Brightlink

Categories

SIP Trunk Supported

Categories

Business VoIP Supported
Cloud PBX Supported
SIP Trunk Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Integrations

Microsoft Teams Supported
WhatsApp Supported
Active Directory Not Supported
Amazon S3 Not Supported
Azure-AD-External-Identities Not Supported
Facebook Messenger Not Supported
Google Not Supported
Google Cloud Storage Not Supported
HubSpot CRM Not Supported
LDAP Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Outlook Not Supported
Odoo Not Supported
Protel Cloud PMS Not Supported
Red Hat Integration Not Supported
SQL Server Not Supported
Salesforce Not Supported
Zendesk Not Supported
Zoho CRM Plus Not Supported
Zoho Desk Not Supported

Integrations

Microsoft Teams Supported
WhatsApp Supported
Active Directory Supported
Amazon S3 Supported
Azure-AD-External-Identities Supported
Facebook Messenger Supported
Google Supported
Google Cloud Storage Supported
HubSpot CRM Supported
LDAP Supported
Microsoft Dynamics 365 Supported
Microsoft Outlook Supported
Odoo Supported
Protel Cloud PMS Supported
Red Hat Integration Supported
SQL Server Supported
Salesforce Supported
Zendesk Supported
Zoho CRM Plus Supported
Zoho Desk Supported
Claim BICS and update features and information
Claim BICS and update features and information
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Claim Teliqon and update features and information