Axoniq InsightsAxoniq
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Related Products
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About
Built for event-sourced systems, Axoniq Insights makes your event store a queryable, SQL database.
An event store database holds the full history of your business, but answering "what happened, and why" is usually done by hand. The insights app takes the manual work off your plate. Ask in natural language, or query directly in SQL. Either way, you get the answer. Now shipping with every Team tier deployment of Axon Server.
A natural fit for agentic workflows: When an agent takes an action in production, the question that follows is always: why? Insights is how you answer it. Ask in natural language what the agent did, what events it saw, and what state it was reacting to, and trace every answer back to the event that drove it.
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About
Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses wanting a platform that helps optimize application performance
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Audience
Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$150 /month
With Team Tier. For organizations under 20 employees or $10M in ARR.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$0.0060 per agent minutes
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationAxoniq
Founded: 2017
Utrecht, NL and Austin, TX
www.axoniq.io/insights
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Company InformationOperata
Founded: 2017
United States
operata.com
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Categories |
Categories |
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Database Features
Backup and Recovery
Not Supported
Creation / Development
Not Supported
Data Migration
Not Supported
Data Replication
Not Supported
Data Search
Supported
Data Security
Not Supported
Database Conversion
Not Supported
Mobile Access
Not Supported
Monitoring
Not Supported
NOSQL
Not Supported
Performance Analysis
Supported
Queries
Supported
Relational Interface
Not Supported
Virtualization
Not Supported
Server Management Features
CPU Monitoring
Not Supported
Credential Management
Not Supported
Database Servers
Not Supported
Email Monitoring
Not Supported
Event Logs
Supported
History Tracking
Not Supported
Patch Management
Not Supported
Scheduling
Not Supported
User Activity Monitoring
Not Supported
Virtual Machine Monitoring
Not Supported
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Integrations
Amazon Connect
Not Supported
Amazon Web Services (AWS)
Supported
Axon Framework
Supported
CallMiner Eureka
Not Supported
Daily
Not Supported
Genesys Cloud CX
Not Supported
LiveKit
Not Supported
Medallia
Not Supported
Netomi
Not Supported
Nextiva
Not Supported
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Integrations
Amazon Connect
Supported
Amazon Web Services (AWS)
Not Supported
Axon Framework
Not Supported
CallMiner Eureka
Supported
Daily
Supported
Genesys Cloud CX
Supported
LiveKit
Supported
Medallia
Supported
Netomi
Supported
Nextiva
Supported
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