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About

Built for event-sourced systems, Axoniq Insights makes your event store a queryable, SQL database. An event store database holds the full history of your business, but answering "what happened, and why" is usually done by hand. The insights app takes the manual work off your plate. Ask in natural language, or query directly in SQL. Either way, you get the answer. Now shipping with every Team tier deployment of Axon Server. A natural fit for agentic workflows: When an agent takes an action in production, the question that follows is always: why? Insights is how you answer it. Ask in natural language what the agent did, what events it saw, and what state it was reacting to, and trace every answer back to the event that drove it.

About

Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses wanting a platform that helps optimize application performance

Audience

Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150 /month
With Team Tier. For organizations under 20 employees or $10M in ARR.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.0060 per agent minutes
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Axoniq
Founded: 2017
Utrecht, NL and Austin, TX
www.axoniq.io/insights

Company Information

Operata
Founded: 2017
United States
operata.com

Alternatives

Axon Server

Axon Server

Axoniq

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
SQL Sentry

SQL Sentry

SolarWinds
Karl

Karl

Kanerika

Categories

Database Supported
Server Management Supported

Categories

Database Features

Backup and Recovery Not Supported
Creation / Development Not Supported
Data Migration Not Supported
Data Replication Not Supported
Data Search Supported
Data Security Not Supported
Database Conversion Not Supported
Mobile Access Not Supported
Monitoring Not Supported
NOSQL Not Supported
Performance Analysis Supported
Queries Supported
Relational Interface Not Supported
Virtualization Not Supported

Server Management Features

CPU Monitoring Not Supported
Credential Management Not Supported
Database Servers Not Supported
Email Monitoring Not Supported
Event Logs Supported
History Tracking Not Supported
Patch Management Not Supported
Scheduling Not Supported
User Activity Monitoring Not Supported
Virtual Machine Monitoring Not Supported

Integrations

Amazon Connect Not Supported
Amazon Web Services (AWS) Supported
Axon Framework Supported
CallMiner Eureka Not Supported
Daily Not Supported
Genesys Cloud CX Not Supported
LiveKit Not Supported
Medallia Not Supported
Netomi Not Supported
Nextiva Not Supported
NiCE CXone Mpower Not Supported
Odigo Not Supported
PolyAI Not Supported
Qualtrics XM Platform Not Supported
Replicant Not Supported
Sierra Not Supported
Sinch Not Supported
Talkdesk Not Supported
Verint CX Automation Not Supported
Yellow.ai Not Supported

Integrations

Amazon Connect Supported
Amazon Web Services (AWS) Not Supported
Axon Framework Not Supported
CallMiner Eureka Supported
Daily Supported
Genesys Cloud CX Supported
LiveKit Supported
Medallia Supported
Netomi Supported
Nextiva Supported
NiCE CXone Mpower Supported
Odigo Supported
PolyAI Supported
Qualtrics XM Platform Supported
Replicant Supported
Sierra Supported
Sinch Supported
Talkdesk Supported
Verint CX Automation Supported
Yellow.ai Supported
Claim Axoniq Insights and update features and information
Claim Axoniq Insights and update features and information
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Claim Operata and update features and information