ServiceNetwork

ServiceNetwork

ServiceCentral
+
+

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About

Avetta connects the world's leading organizations with qualified suppliers, contractors and vendors. Avetta’s expertise is contractor management services. When you hire a contractor, you want to know they have the qualifications you need—the experience, the workforce, the certifications. With Avetta’s software you can find all the information you need to manage your supply chain in one central, customizable location, instead of having to gather it from several departments. Prequalifying suppliers is an important first step to managing supply chain risk. But collecting all the right documentation, verifying the data, and managing the process for a large number of suppliers is both complicated and costly. When you work with Avetta, our team of professionals does all the heavy lifting. We’ll streamline your qualification process, saving you time and money.

About

ServiceNetwork™ helps unify and simplify contract service for both Service Providers and Authorizers. An application to onboard and manage a provider network, eligible products and services, parts and pricing, and view services in progress. A guided workflow defined by an Authorizer following best practices for receiving, servicing, and reporting back. A brandable portal for consumers to request services, select locations, schedule appointments, and check service status. Consumer engagement and appointment scheduling. Service Provider network connection. Provider and location qualification. Technician guided workflows. Adjudication and resolution. 2000+ Walk-in service centers and mail-in depots in North America. Majority of locations are medium and large retail brands. These service providers are already on our platform and available for quick onboarding. Additional partners may be added through our application, provider portal or integrated through our service provider API.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Suppliers, contractors, and vendors seeking a solution to manage their contracts and partners

Audience

Networking contractors looking for a software solution to deliver better third-party services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.3 / 5
design 3.7 / 5
support 3.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Good modern feel to it. They rebuilt it recently and it got all the bells and whistle we needed. Decent turn-around time for the reviews. Very helpful support team.
  • There are a number of things that work well with this platform. The prequalification process ensures that we only get in connected with suppliers that meet our needs. This platform allows us to ensure that suppliers are up to date with things like safety and invoicing, including yearly self audits.
  • There is very little to like. In fact, I can't think of anything.

Cons

  • When you use one-time contractors for smaller jobs it's a bit much. It might be how we set it up tho.
  • Takes some getting used to during initial setup and beginning use. After that very straight forward.
  • 1) Counter-intuitive; i.e., I want to remove employee from an assigned site. There are two buttons, "Remove" & "Save". I click on "Remove" & it says "unassigned", which is what I want, so I click on "Save", which actually reverses what I just did and assigns them again to the site. WHAT?!? 2) After I have uploaded documents or made the changes to employees, it takes anywhere from 2-3 days to 2-3 WEEKS for changes to become effective. Meanwhile, I'm getting constant emails or employees are not allowed on-site. Very frustrating.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Avetta
Founded: 2003
United States
www.avetta.com

Company Information

ServiceCentral
Founded: 1991
United States
servicecentral.com/products/servicenetwork/

Alternatives

Alternatives

Cm3

Cm3

Cm3 Contractor Management

Categories

Categories

Contractor Management Features

Contractor Database
Insurance Tracking
License Tracking
Permit Tracking
Skills & Competencies
Task Management
Work Hour Tracking

Warranty Management Features

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Integrations

SAP Store

Integrations

SAP Store
Claim Avetta and update features and information
Claim Avetta and update features and information
Claim ServiceNetwork and update features and information
Claim ServiceNetwork and update features and information