Aurea Monitor Aurea Software
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Related Products
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About
Aurea Monitor delivers the system monitoring, root-cause analysis, and issue identification tools you need to run your business in real time. Find and fix system issues before they impact your customers with real-time monitoring. You can’t afford delays in identifying and fixing the application issues that affect your customers. Aurea Monitor speeds your ability to detect potential pitfalls and gaps in system operations and performance and swiftly correct them to improve customer experience. Automatically discover all the systems in your infrastructure involved in a business process, so you have total visibility as changes or additions happen over time. Move the needle to 100% uptime. Aurea Monitor continually tracks and monitors all processes with proactive issue identification and notifications so you can respond to and resolve issues even faster.
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About
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies who want system monitoring, root-cause analysis, and issue identification tools
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Audience
Contact centers searching for a quality assurance platform to ensure customer satisfaction
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company Information Aurea Software
Founded: 2012
Unites States
www.aurea.com/library/monitor/
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Company InformationEvaluAgent
Founded: 2012
United Kingdom
www.evaluagent.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
Aircall
Assembled
Beam AI
Jtest
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
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Integrations
Aircall
Assembled
Beam AI
Jtest
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
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