Aurea Monitor

Aurea Monitor

Aurea Software
+
+

Related Products

  • Statseeker
    35 Ratings
    Visit Website
  • AdRem NetCrunch
    165 Ratings
    Visit Website
  • Intelex
    180 Ratings
    Visit Website
  • SBS Quality Management Software
    7 Ratings
    Visit Website
  • SuperOps
    223 Ratings
    Visit Website
  • ManageEngine Log360
    190 Ratings
    Visit Website
  • Mitti (by SafetyCulture)
    647 Ratings
    Visit Website
  • NinjaOne
    6,017 Ratings
    Visit Website
  • Evocon
    95 Ratings
    Visit Website
  • RunMyJobs by Redwood
    424 Ratings
    Visit Website

About

Aurea Monitor delivers the system monitoring, root-cause analysis, and issue identification tools you need to run your business in real time. Find and fix system issues before they impact your customers with real-time monitoring. You can’t afford delays in identifying and fixing the application issues that affect your customers. Aurea Monitor speeds your ability to detect potential pitfalls and gaps in system operations and performance and swiftly correct them to improve customer experience. Automatically discover all the systems in your infrastructure involved in a business process, so you have total visibility as changes or additions happen over time. Move the needle to 100% uptime. Aurea Monitor continually tracks and monitors all processes with proactive issue identification and notifications so you can respond to and resolve issues even faster.

About

Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies who want system monitoring, root-cause analysis, and issue identification tools

Audience

Contact centers searching for a quality assurance platform to ensure customer satisfaction

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aurea Software
Founded: 2012
Unites States
www.aurea.com/library/monitor/

Company Information

EvaluAgent
Founded: 2012
United Kingdom
www.evaluagent.com

Alternatives

Alternatives

QEval

QEval

Etech Global Services
Sematext Cloud

Sematext Cloud

Sematext Group
Aurea CRM

Aurea CRM

Aurea
Prodigal

Prodigal

Prodigal Technologies

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Aircall
Assembled
Beam AI
Jtest
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

Integrations

Aircall
Assembled
Beam AI
Jtest
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier
Claim Aurea Monitor and update features and information
Claim Aurea Monitor and update features and information
Claim EvaluAgent and update features and information
Claim EvaluAgent and update features and information