Atera vs. Obkio Comparison


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About Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.	About Obkio is a network monitoring software, observability and diagnostics platform that gives IT teams, MSPs, and network engineers full visibility into network performance, from the office to the cloud. As a leading Network Performance Monitoring (NPM) tool, Obkio deploys lightweight monitoring agents at any location to continuously track latency, jitter, packet loss, and bandwidth, and run Visual Traceroutes across the entire network path. Obkio supports SD-WAN, MPLS, VoIP/UC, and multi-site network monitoring, plus application performance monitoring (APM) with HTTP, Web, and Teams tests. With Obkio Insight, diagnostics are automated, helping teams pinpoint whether issues originate in-house, with an ISP, or a third-party service, and hold providers accountable with real data. Fast to deploy with no hardware required, Obkio turns network data into clear diagnostics and insights. Helping teams reduce downtime, validate SLAs, and prove the performance they're paying for.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Ideal for internal IT departments or managed service providers (MSPs)	Audience Built for IT teams, network engineers, and MSPs managing distributed networks, hybrid workforces, and cloud environments.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing 30-DAY FREE TRIAL Fixed cost — per technician-based pricing with unlimited endpoints. Free Version Not Supported Free Trial Supported	Pricing $399 per month Try Obkio's for free with a 14-day free trial with access to all premium features! You can then choose from a variety of plans including a free plan, Basic or Premium, or contact us to build your own custom Enterprise plan for your business. Free: - 2 Monitoring Agents - 1 Network Device - 1 User Basic: - 10 Monitoring Agents - 5 Network Device - 2 User Premium: - 10 Monitoring Agents - 10 Network Device - 5 User Enterprise & MSPs - Completely customizable plan - Contact us for more information Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.6 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Atera is very useful for remote monitoring and IT management. It combines many tools in one platform like ticketing, remote access and monitoring. Dashboard is clean and easy to navigate. Setup process is not very difficult and works well for small teams. Remote support feature is fast and reliable. It helps save time in daily IT tasks Atera is best IT management tool I have used so far. It has all in one RMM, PSA and ticketing in single platform. As a MSP we handle huge number of hosts, this makes great tool to work with and even our client have positive feedback. Customization and automation is very easy and works efficiently. Even customer support is helpful to any problems. Atera is an IT management platform with RMM, ticketing, patching, and AI tools for streamlined workflows. Atera offers help desk and ticketing feature where issues can be resolved quickly. Atera provides patch management feature that is very important. It is fast to access and control remote devices with Atera. Atera offers several benefits, especially for IT professionals and managed service providers: 1. All-in-One Platform: It combines remote monitoring, management, and ticketing in a single tool, making operations smoother and more efficient. 2. User-Friendly: The platform is designed to be easy to navigate, which helps reduce the time needed to get up to speed. 3. Scalable: Whether you’re a small IT firm or a larger MSP, Atera grows with your business, adapting to your needs. 4. Automated Billing: Its built-in billing system automates invoicing and recurring charges, simplifying financial management. 5. Customizable: You can tweak various features to fit your specific requirements and workflows. 6. Cost-Effective: Atera’s subscription model with no per-device fees can be more budget-friendly, especially for businesses managing many devices. Cons Pricing can feel expensive for individual users. Some advanced features take time to understand. Mobile app could be better. Sometimes system feels little slow when many devices are connected. Custom reports options are limited Performance metrics of hosts could be more detailed. Limited advanced customization. Slight learning curve for beginners. Occasional performance lags. Atera delivers excellent performance hence nothing to disregard. Learning curve.	Pros & Cons from Real Users Pros The product is very easy to install and we can start using right away. it gives us exactly what we need to know and we can see problems with our network before users are impacted. we can decide what we want to monitor and pay only for what we need. This product can tell us what impact changes to our network can do. - Easy to setup and configure. - A product I wish existed a long time ago. - Great for VOIP troubleshooting. - You pay for what you use, no surprises. You can add an agent to a remote computer and see where the problem resides and then remove it at very low cost. - Good variety agents available (we had one for our all external products). - You can dive into complex investigations very easily. - Great Dashboards and state of the Network - Able to be pro-active when network issues arise. - Great team for sales and support. No need for a technician to the install the agent, a simple user can do it. Documentation is accurate and clear for everyone. Obkio lets us monitor our internet connections around the world and address issues before users notice. Very easy to setup and use. Good variety of public agents available. You pay for what you use, nothing more. Gives a good amount of information. Great tools to visualize the state of a network. Good wiki. Cons Nothing except we would like to have more time to use all the features provided by the product. Nothing so far I can think of, like I said very easy to use and very powerful. Nothing comes to mind right now. I am satisfied with how I use it. Our team is not sure how to pronounce it. Is the O a hard or soft O? Nothing comes to mind right now!
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Atera Founded: 2011 Israel www.atera.com	Company Information Obkio Founded: 2018 Canada obkio.com
Alternatives NinjaOne	Alternatives Paessler PRTG Paessler GmbH
Freshservice Freshworks	CybrHawk SIEM XDR CybrHawk
SuperOps	PingPlotter Pingman Tools
Robin by Atera Atera	ManageEngine OpManager ManageEngine
SysAid SysAid Technologies View All	AdRem NetCrunch AdRem Software View All
Categories Agentic AI Supported AI IT Agents Supported AI Service Management (AISM) Supported AI Tools Supported AI-Powered ITSM Tools Supported AIOps Supported Application Performance Monitoring (APM) Supported Autonomous Endpoint Management (AEM) Supported DNS Monitoring Supported Endpoint Management Supported Help Desk Supported IT Asset Management Supported IT Automation Supported IT Documentation Supported IT Management Supported IT Service Supported ITSM Supported MSP Supported Network Discovery Supported Network Mapping Supported Network Monitoring Supported Network Troubleshooting Supported Patch Management Supported Professional Services Automation Supported Remote Desktop Supported Remote Support Supported RMM Supported SaaS Management Supported Secure Remote Access Supported Server Management Supported Service Desk Supported Shadow IT Discovery Supported SLA Management Supported SNMP Monitoring Supported System Monitoring Supported	Categories Application Performance Monitoring (APM) Supported IT Management Supported Network Assessment Supported Network Bandwidth Monitoring Supported Network Monitoring Supported Network Troubleshooting Supported Performance Testing Supported VoIP Monitoring Supported
Application Performance Monitoring (APM) Features Baseline Manager Supported Diagnostic Tools Supported Full Transaction Diagnostics Not Supported Performance Control Supported Resource Management Supported Root-Cause Diagnosis Supported Server Performance Supported Trace Individual Transactions Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Supported Diagnostic Tools Supported Internet Usage Monitoring Not Supported IP Address Monitoring Not Supported Real Time Analytics Supported Resource Management Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Network Troubleshooting Features Alerts / Escalation Supported Bandwidth Troubleshooting Supported Change Management Not Supported Configuration Management Not Supported Connectivity Management Not Supported Data Visualization Not Supported Historical Audit Not Supported Mobile Network Troubleshooting Not Supported Network Analysis Not Supported Network Monitoring Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Not Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Network Mapping Features Color Codes / Icons Not Supported Compliance Management Not Supported Device Auto Discovery Supported Hierarchical Mapping Supported Location-Based Mapping Not Supported Map Exporting Not Supported On-Demand Mapping Supported Reporting/Analytics Supported Self-Updating Maps Not Supported Web Traffic Reporting Not Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Supported Custom Patches Supported Dashboard Supported Network Wide Management Supported Patch Prioritization Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Supported Portfolio Management Not Supported Project Management Not Supported Proposal Generation Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Remote Desktop Features Chat Supported Cross-Platform Access Supported File Transfer Supported Group View Not Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Supported Remote Wake Supported User Management Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported SaaS Management Features License Management Not Supported Onboarding Supported Renewal Management Supported SaaS Operations Management Not Supported Shadow IT Detection Not Supported Spend Management Not Supported Subscription Management Not Supported Usage Tracking / Analytics Supported Vendor Management Not Supported Server Management Features CPU Monitoring Supported Credential Management Supported Database Servers Supported Email Monitoring Supported Event Logs Supported History Tracking Supported Patch Management Supported Scheduling Supported User Activity Monitoring Supported Virtual Machine Monitoring Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Not Supported Remote Control Supported Self Service Portal Supported SLA Management Supported System Monitoring Features Alerts / Notifications Supported Antivirus Management Supported Data Backup / Recovery Supported Device Monitoring Supported Inventory Management Supported Patch Management Supported Policy-based Automation Supported Remote Monitoring Supported Reporting / Analytics Supported Risk Analysis Supported Server Monitoring Supported Service Configuration Management Supported	Application Performance Monitoring (APM) Features Baseline Manager Supported Diagnostic Tools Supported Full Transaction Diagnostics Not Supported Performance Control Not Supported Resource Management Not Supported Root-Cause Diagnosis Supported Server Performance Not Supported Trace Individual Transactions Not Supported IT Management Features Capacity Monitoring Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Not Supported Patch Management Not Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Not Supported User Activity Monitoring Not Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Not Supported Diagnostic Tools Supported Internet Usage Monitoring Supported IP Address Monitoring Supported Real Time Analytics Supported Resource Management Not Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Network Troubleshooting Features Alerts / Escalation Supported Bandwidth Troubleshooting Supported Change Management Not Supported Configuration Management Not Supported Connectivity Management Supported Data Visualization Supported Historical Audit Supported Mobile Network Troubleshooting Supported Network Analysis Supported Network Monitoring Supported Show More Features Performance Testing Features API Testing Not Supported Benchmarking Supported Cross Browser Testing Not Supported Debugging Not Supported Historical Reporting Supported Load Testing Supported Mobile Testing Not Supported Parallel Testing Supported Regression Testing Not Supported UI Testing Not Supported Web Testing Supported VoIP Monitoring Features Alerts / Notifications Supported Call Detail Record (CDR) Analysis Not Supported Call Quality Monitoring Supported IP SLA Monitoring Supported Jitter Testing Supported Latency Monitoring Supported MOS Monitoring Supported Packet Loss Monitoring Supported QoS Monitoring Supported Reporting / Analytics Supported Troubleshooting Supported
Integrations ServiceNow Supported AnyDesk Supported Axcient x360Cloud Supported Bitdefender GravityZone Supported ChatGPT Supported Cynet All-in-One Cybersecurity Platform Supported Emsisoft Anti-Malware Supported IT Glue Supported Lucidum Supported Malwarebytes Supported OpenText Core Endpoint Protection Supported PagerDuty Not Supported QuickBooks Online Supported Robin by Atera Supported ScalePad Supported ScalePad Lifecycle Manager Supported Strategy Overview Supported TurboDocx Supported Xero Supported Zapier Supported Show More Integrations View All 32 Integrations	Integrations ServiceNow Supported AnyDesk Not Supported Axcient x360Cloud Not Supported Bitdefender GravityZone Not Supported ChatGPT Not Supported Cynet All-in-One Cybersecurity Platform Not Supported Emsisoft Anti-Malware Not Supported IT Glue Not Supported Lucidum Not Supported Malwarebytes Not Supported OpenText Core Endpoint Protection Not Supported PagerDuty Supported QuickBooks Online Not Supported Robin by Atera Not Supported ScalePad Not Supported ScalePad Lifecycle Manager Not Supported Strategy Overview Not Supported TurboDocx Not Supported Xero Not Supported Zapier Not Supported Show More Integrations View All 3 Integrations
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