Atera vs. Device42 Comparison


Atera	Device42 Device42, A Freshworks Company	+	+
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About Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.	About With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Ideal for internal IT departments or managed service providers (MSPs)	Audience Device42 serves the information technology industry. Data centers with more than 100 devices are entry-level candidates for Device42.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing 30-DAY FREE TRIAL Fixed cost — per technician-based pricing with unlimited endpoints. Free Version Free Trial	Pricing $1499.00/year Pricing is based on the number of devices and IP addresses. Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.6 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros Atera is very useful for remote monitoring and IT management. It combines many tools in one platform like ticketing, remote access and monitoring. Dashboard is clean and easy to navigate. Setup process is not very difficult and works well for small teams. Remote support feature is fast and reliable. It helps save time in daily IT tasks Atera is best IT management tool I have used so far. It has all in one RMM, PSA and ticketing in single platform. As a MSP we handle huge number of hosts, this makes great tool to work with and even our client have positive feedback. Customization and automation is very easy and works efficiently. Even customer support is helpful to any problems. Atera is an IT management platform with RMM, ticketing, patching, and AI tools for streamlined workflows. Atera offers help desk and ticketing feature where issues can be resolved quickly. Atera provides patch management feature that is very important. It is fast to access and control remote devices with Atera. Atera offers several benefits, especially for IT professionals and managed service providers: 1. All-in-One Platform: It combines remote monitoring, management, and ticketing in a single tool, making operations smoother and more efficient. 2. User-Friendly: The platform is designed to be easy to navigate, which helps reduce the time needed to get up to speed. 3. Scalable: Whether you’re a small IT firm or a larger MSP, Atera grows with your business, adapting to your needs. 4. Automated Billing: Its built-in billing system automates invoicing and recurring charges, simplifying financial management. 5. Customizable: You can tweak various features to fit your specific requirements and workflows. 6. Cost-Effective: Atera’s subscription model with no per-device fees can be more budget-friendly, especially for businesses managing many devices. Cons Pricing can feel expensive for individual users. Some advanced features take time to understand. Mobile app could be better. Sometimes system feels little slow when many devices are connected. Custom reports options are limited Performance metrics of hosts could be more detailed. Limited advanced customization. Slight learning curve for beginners. Occasional performance lags. Atera delivers excellent performance hence nothing to disregard. Learning curve.	Pros & Cons from Real Users Pros It is easy to install and configure. The reports are completely customizable. Seamless integration with third party applications. It allows us to discover networks, physical and virtual servers easily and import data. It allows visualizing of application dependency mapping. The best feature of Device 42 is that it is highly customizable and flexible in terms of integration with other software programs. The user interface of the software is designed in such a way that it displays all the necessary data in an organized manner. It offers various pre-defined reports and built-in dependency mapping topologies that cut down the input time and increases the overall productivity. Device42 is a great software product that our business team really requires to work on a day to day basis. It is very helpful and really increases productivity. The Room, Rack, and Device model layouts are some of the best features in Device 42. Very much a lightweight Visio for building server rooms, cable diagrams, and rack elevation diagrams for ones IT companies. I like how customizable and versatile of an infrastructure platform Device42 is. The support is better than its peers. Cons Occasionally the system may be slow which can cause decrease in speed of completing tasks. The user interface and the graphics used in the software feels a bit outdated in use. Not many issues specifically with the product or software. There could be some more functionality built into the product. The UI is a bit dated, lacks modern graphic elements like one we need for a pure data center operations. It can feel slow at times/somewhat laggy, due to how central it is.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Atera Founded: 2011 Israel www.atera.com	Company Information Device42, A Freshworks Company Founded: 2011 United States www.device42.com
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Categories Agentic AI AI IT Agents AI Service Management (AISM) AI Tools AI-Powered ITSM Tools AIOps Application Performance Monitoring (APM) Autonomous Endpoint Management (AEM) DNS Monitoring Endpoint Management Help Desk IT Asset Management IT Automation IT Documentation IT Management IT Service ITSM MSP Network Discovery Network Mapping Network Monitoring Network Troubleshooting Patch Management Professional Services Automation Remote Desktop Remote Support RMM SaaS Management Secure Remote Access Server Management Service Desk Shadow IT Discovery SLA Management SNMP Monitoring System Monitoring	Categories Application Dependency Mapping Asset Tracking Barcoding Cable Management Capacity Planning CMDB Continuous Integration Data Center Infrastructure Management (DCIM) Data Center Management DevOps Inventory Management IP Address Management (IPAM) IT Asset Management IT Documentation IT Management ITSM Network Access Control (NAC) Network Configuration Network Mapping Shadow IT Discovery
IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Network Mapping Features Color Codes / Icons Compliance Management Device Auto Discovery Hierarchical Mapping Location-Based Mapping Map Exporting On-Demand Mapping Reporting/Analytics Self-Updating Maps Web Traffic Reporting Show More Features Application Performance Monitoring (APM) Features Baseline Manager Diagnostic Tools Full Transaction Diagnostics Performance Control Resource Management Root-Cause Diagnosis Server Performance Trace Individual Transactions Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Network Troubleshooting Features Alerts / Escalation Bandwidth Troubleshooting Change Management Configuration Management Connectivity Management Data Visualization Historical Audit Mobile Network Troubleshooting Network Analysis Network Monitoring Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning Professional Services Automation Features Billing & Invoicing Client Portal Collaboration Tools CRM Document Management Portfolio Management Project Management Proposal Generation Quote Management Resource Management Time & Expense Tracking RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback SaaS Management Features License Management Onboarding Renewal Management SaaS Operations Management Shadow IT Detection Spend Management Subscription Management Usage Tracking / Analytics Vendor Management Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management System Monitoring Features Alerts / Notifications Antivirus Management Data Backup / Recovery Device Monitoring Inventory Management Patch Management Policy-based Automation Remote Monitoring Reporting / Analytics Risk Analysis Server Monitoring Service Configuration Management	IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Network Mapping Features Color Codes / Icons Compliance Management Device Auto Discovery Hierarchical Mapping Location-Based Mapping Map Exporting On-Demand Mapping Reporting/Analytics Self-Updating Maps Web Traffic Reporting Show More Features Asset Tracking Features Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History Barcoding Features Barcode Generation Barcode Scanning Custom Labels Inventory Management Label Templates Receiving Labels RFID Serial Number Tracking Shipping Labels CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Continuous Integration Features Build Log Change Management Configuration Management Continuous Delivery Continuous Deployment Debugging Permission Management Quality Assurance Management Testing Management Data Center Management Features Audit Trail Behavior-Based Acceleration Cross Reference System Device Auto Discovery Diagnostic Testing Import / Export Data JCL Management Multi-Platform Multi-User Power Management Sarbanes-Oxley Compliance DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports Inventory Management Features Alerts/Notifications Barcoding / RFID Forecasting Inventory Optimization Kitting Manufacturing Inventory Management Mobile Access Multi-Channel Management Product Identification Reorder Management Reporting/Analytics Retail Inventory Management Supplier Management Warehouse Management Network Access Control (NAC) Features Authentication Authorization Automated Hotfix / Updates Centralized Policy Management Dashboard Device Auto-Provisioning Device Self-Registration Posture Assessment Quarantine / Remediation Secure Guest Access
Integrations ServiceNow ThreatAware Zapier Acronis Cyber Protect Cloud Acronis Cyber Protect Axcient x360Cloud Axonius ChatGPT Confluence Domotz Hudu IT Glue Lucidum OpenText Core Endpoint Protection Puppet Enterprise ScalePad Lifecycle Manager Splashtop Remote Support Strategy Overview TechSuite Zendesk Show More Integrations View All 32 Integrations	Integrations ServiceNow ThreatAware Zapier Acronis Cyber Protect Cloud Acronis Cyber Protect Axcient x360Cloud Axonius ChatGPT Confluence Domotz Hudu IT Glue Lucidum OpenText Core Endpoint Protection Puppet Enterprise ScalePad Lifecycle Manager Splashtop Remote Support Strategy Overview TechSuite Zendesk Show More Integrations View All 28 Integrations
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