Atera vs. Business LOG Comparison


Atera	Business LOG Enterprise Informatic Solutions	+	+
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About Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.	About With over 11,000 installations Business LOG is the most requested tool by companies looking for a flexible and efficient log management suite. Available in “On-Premise” or “SaaS” Versions, with Agent Methods and Log Collection Agent less. Business LOG provides complete log analysis, reports and alerts, a powerful log search engine and a flexible log storage option.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Ideal for internal IT departments or managed service providers (MSPs)	Audience Businesses interested in a powerful log management suite
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing 30-DAY FREE TRIAL Fixed cost — per technician-based pricing with unlimited endpoints. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.6 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 5.0 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Atera is very useful for remote monitoring and IT management. It combines many tools in one platform like ticketing, remote access and monitoring. Dashboard is clean and easy to navigate. Setup process is not very difficult and works well for small teams. Remote support feature is fast and reliable. It helps save time in daily IT tasks Atera is best IT management tool I have used so far. It has all in one RMM, PSA and ticketing in single platform. As a MSP we handle huge number of hosts, this makes great tool to work with and even our client have positive feedback. Customization and automation is very easy and works efficiently. Even customer support is helpful to any problems. Atera is an IT management platform with RMM, ticketing, patching, and AI tools for streamlined workflows. Atera offers help desk and ticketing feature where issues can be resolved quickly. Atera provides patch management feature that is very important. It is fast to access and control remote devices with Atera. Atera offers several benefits, especially for IT professionals and managed service providers: 1. All-in-One Platform: It combines remote monitoring, management, and ticketing in a single tool, making operations smoother and more efficient. 2. User-Friendly: The platform is designed to be easy to navigate, which helps reduce the time needed to get up to speed. 3. Scalable: Whether you’re a small IT firm or a larger MSP, Atera grows with your business, adapting to your needs. 4. Automated Billing: Its built-in billing system automates invoicing and recurring charges, simplifying financial management. 5. Customizable: You can tweak various features to fit your specific requirements and workflows. 6. Cost-Effective: Atera’s subscription model with no per-device fees can be more budget-friendly, especially for businesses managing many devices. Cons Pricing can feel expensive for individual users. Some advanced features take time to understand. Mobile app could be better. Sometimes system feels little slow when many devices are connected. Custom reports options are limited Performance metrics of hosts could be more detailed. Limited advanced customization. Slight learning curve for beginners. Occasional performance lags. Atera delivers excellent performance hence nothing to disregard. Learning curve.	Pros & Cons from Real Users Pros Lot of reports. Easy to analyze data. Alarms and notification. Health status of every host monitored. Support Windows\Syslog\Linux\Mac. I appreciate the completeness of the product, its extreme reliability and the high possibility of customization. Full, intuitive, reliable. The software captures logs from all devices and allows immediate viewing and has many utilities inside. Agentless log capture. Software inventory. Super-fast filters. Exports in various formats. Compliance with privacy regulations. Easy of use and a large number of very useful functions. Installation was simple and everything worked perfectly. Advice for all companies. Cons Depending on the environment, it could take a bit to configure it.. but once done.. no problem! The product does not report any problems or complications. The graphic aspect is very simple perhaps too much: however understandable. Maybe I would have appreciated being able to install it on a linux machine, you need a win2012 or higher operating system. I was fine with all the features, nothing in particular bad.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Atera Founded: 2011 Israel www.atera.com	Company Information Enterprise Informatic Solutions Founded: 1991 Italy www.businesslogmanagement.com
Alternatives NinjaOne	Alternatives Sematext Cloud Sematext Group
Freshservice Freshworks	Cruz Operations Center (CruzOC) Dorado Software
SuperOps	Checkmk
SysAid SysAid Technologies	Pandora FMS
Datadog View All	Datadog View All
Categories Agentic AI Supported AI IT Agents Supported AI Service Management (AISM) Supported AI Tools Supported AI-Powered ITSM Tools Supported AIOps Supported Application Performance Monitoring (APM) Supported Autonomous Endpoint Management (AEM) Supported DNS Monitoring Supported Endpoint Management Supported Help Desk Supported IT Asset Management Supported IT Automation Supported IT Documentation Supported IT Management Supported IT Service Supported ITSM Supported MSP Supported Network Discovery Supported Network Mapping Supported Network Monitoring Supported Network Troubleshooting Supported Patch Management Supported Professional Services Automation Supported Remote Desktop Supported Remote Support Supported RMM Supported SaaS Management Supported Secure Remote Access Supported Server Management Supported Service Desk Supported Shadow IT Discovery Supported SLA Management Supported SNMP Monitoring Supported System Monitoring Supported	Categories Archiving Supported Data Management Supported IT Alerting Supported IT Asset Management Supported IT Management Supported Log Analysis Supported Software Asset Management (SAM) Supported System Monitoring Supported
IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported System Monitoring Features Alerts / Notifications Supported Antivirus Management Supported Data Backup / Recovery Supported Device Monitoring Supported Inventory Management Supported Patch Management Supported Policy-based Automation Supported Remote Monitoring Supported Reporting / Analytics Supported Risk Analysis Supported Server Monitoring Supported Service Configuration Management Supported Show More Features Application Performance Monitoring (APM) Features Baseline Manager Supported Diagnostic Tools Supported Full Transaction Diagnostics Not Supported Performance Control Supported Resource Management Supported Root-Cause Diagnosis Supported Server Performance Supported Trace Individual Transactions Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Not Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Network Mapping Features Color Codes / Icons Not Supported Compliance Management Not Supported Device Auto Discovery Supported Hierarchical Mapping Supported Location-Based Mapping Not Supported Map Exporting Not Supported On-Demand Mapping Supported Reporting/Analytics Supported Self-Updating Maps Not Supported Web Traffic Reporting Not Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Supported Diagnostic Tools Supported Internet Usage Monitoring Not Supported IP Address Monitoring Not Supported Real Time Analytics Supported Resource Management Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Network Troubleshooting Features Alerts / Escalation Supported Bandwidth Troubleshooting Supported Change Management Not Supported Configuration Management Not Supported Connectivity Management Not Supported Data Visualization Not Supported Historical Audit Not Supported Mobile Network Troubleshooting Not Supported Network Analysis Not Supported Network Monitoring Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Supported Custom Patches Supported Dashboard Supported Network Wide Management Supported Patch Prioritization Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Supported Portfolio Management Not Supported Project Management Not Supported Proposal Generation Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Remote Desktop Features Chat Supported Cross-Platform Access Supported File Transfer Supported Group View Not Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Supported Remote Wake Supported User Management Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported SaaS Management Features License Management Not Supported Onboarding Supported Renewal Management Supported SaaS Operations Management Not Supported Shadow IT Detection Not Supported Spend Management Not Supported Subscription Management Not Supported Usage Tracking / Analytics Supported Vendor Management Not Supported Server Management Features CPU Monitoring Supported Credential Management Supported Database Servers Supported Email Monitoring Supported Event Logs Supported History Tracking Supported Patch Management Supported Scheduling Supported User Activity Monitoring Supported Virtual Machine Monitoring Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Not Supported Remote Control Supported Self Service Portal Supported SLA Management Supported	IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Not Supported Patch Management Not Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported System Monitoring Features Alerts / Notifications Supported Antivirus Management Not Supported Data Backup / Recovery Not Supported Device Monitoring Supported Inventory Management Supported Patch Management Not Supported Policy-based Automation Supported Remote Monitoring Supported Reporting / Analytics Supported Risk Analysis Supported Server Monitoring Supported Service Configuration Management Not Supported Show More Features Archiving Features Access Control Supported Data Deduplication Supported Document Management Supported eDiscovery Not Supported Email Archiving Not Supported Multimedia Archiving Not Supported Retention Management Not Supported Storage Management Not Supported Version Control Supported Web Archiving Supported Data Management Features Customer Data Supported Data Analysis Supported Data Capture Not Supported Data Integration Supported Data Migration Not Supported Data Quality Control Not Supported Data Security Supported Information Governance Supported Master Data Management Supported Match & Merge Not Supported IT Alerting Features Alert Noise Reduction Supported Alert Routing Supported Dynamic Notifications Not Supported Enriched Incident Context Not Supported Escalation Policies Not Supported Incident History Audit Not Supported Multi-User Alerting Supported Multiple Alert Types Supported On-Call Management Not Supported Rich HTML Email Notifications Not Supported
Integrations AnyDesk Supported Bitdefender GravityZone Supported ChatGPT Supported Control D Supported Domotz Supported Hudu Supported IRONSCALES Supported Malwarebytes Supported OpenText Core Endpoint Protection Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Salesforce Supported ScalePad Lifecycle Manager Supported Setyl Supported Splashtop Remote Support Supported Strategy Overview Supported TeamViewer Supported TechSuite Supported TurboDocx Supported Zapier Supported Show More Integrations View All 32 Integrations	Integrations AnyDesk Not Supported Bitdefender GravityZone Not Supported ChatGPT Not Supported Control D Not Supported Domotz Not Supported Hudu Not Supported IRONSCALES Not Supported Malwarebytes Not Supported OpenText Core Endpoint Protection Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Salesforce Not Supported ScalePad Lifecycle Manager Not Supported Setyl Not Supported Splashtop Remote Support Not Supported Strategy Overview Not Supported TeamViewer Not Supported TechSuite Not Supported TurboDocx Not Supported Zapier Not Supported Show More Integrations
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