Ask Inline

Ask Inline

Ask inline
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About

Ask Inline automates the hard parts of collecting feedback: building surveys, segmenting customers and finding insights. Stop feeling bad about the data you're ignoring, we deliver actionable insights to you. Automatically collect feedback from all customers, allowing you to keep a finger on the pulse of customer sentiment as it develops over time. Email-based surveys are ideal for transactional follow-up after support or customer success phone calls, purchases or deliveries. Serve your customers better by monitoring the heartbeat of your service operations. Classic & embeddable, these surveys allow you to perform NPS®, CSAT or custom surveys anywhere. Whether it's on the last screen of an e-commerce checkout process or on a kiosk at your next conference, Ask Inline can help. Your first survey is minutes away. Install in seconds or upload a list. Ensure users aren't over-surveyed with intelligent sampling and filtering.

About

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and businesses in need of a tool to create great customer feedback campaigns

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per month
Free Version
Free Trial

Pricing

$58 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Great CSAT tool that is easy to integrate with ConnectWise and gives your end users and easy way to let you know how you're doing.
  • Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service

Cons

  • Like anything, you can ask for more but some more reporting metrics would be good.
  • More reporting would be great but overall, no complaints

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Ask inline
Founded: 2016
United States
www.askinline.com

Company Information

SmileBack
Founded: 2012
United States
www.smileback.com

Alternatives

Alternatives

BizRatings

BizRatings

BizRatings.com
Sibyl

Sibyl

Signet Research
Delighted

Delighted

Qualtrics

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk

Integrations

BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
Claim Ask Inline and update features and information
Claim Ask Inline and update features and information
Claim SmileBack and update features and information
Claim SmileBack and update features and information