Asana vs. Freshdesk Comparison


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		Related Products Wrike Wrike’s powerful work management platform enables distributed teams to collaborate in real-time on complex projects. Our versatile, cloud-based software is trusted by top tech companies across the globe, including Siemens and Fitbit. Wrike’s award-winning features include cross-tagging, custom item types, dynamic request forms, and automated workflows. With our 400+ app integrations, you can streamline tasks and keep all your favorite tools in one place. Experience the power of voice commands and smart replies with our Work Intelligence™ software. We also offer pre-built templates designed for specific teams, helping you kick-start your sprint planning, manage Agile projects, assess risks, and adapt to unforeseen changes with ease. Worried about keeping your data secure in the cloud? No problem! Our enterprise-grade security boasts 99.9% uptime, as well as continuous data backup, user authentication, role-based access control, and data encryption. Start your free trial today. 7,626 Ratings Visit Website Project Insight Project Insight is a strategic project and portfolio management software that gives companies a complete picture of the work happening across their entire organization. Streamline workflows, automate processes, enhance collaboration, and capture project data points from all your teams and systems in one central command center so you can make confident decisions about business. Manage work at the project, program or portfolio levels and integrate with the tools you already use, including Azure DevOps, Jira, Microsoft, Salesforce, and ServiceNow, and HubSpot to eliminate the need to manually key in data across teams. With the most views of any project management platform, teams can keep tabs on assignments, status, risks, resources, capacity, schedules, budgets, and more. Project Insight also offers free view only seats for clients. The power of AI can be used to assign action items after meetings, predict future capacity, balance workloads, & select the right resources. 121 Ratings Visit Website ClickUp Every day your team loses hours bouncing between disconnected apps. The problem isn't your people. It's that your software was never built to work together. Bundling tools doesn't fix it. You need convergence. ClickUp is one platform where projects, docs, chat, goals, and AI share the same foundation so nothing gets lost. AI Agents handle busywork around the clock. Context is always intact. Your whole operation finally runs like it should. Tasks, 15+ views, automations, real-time docs, built-in chat, time tracking, whiteboards, goals with automatic rollups, and 1,000+ integrations. All connected. All in one place. Enterprise-ready: SOC 2 Type II, SSO/SAML, advanced permissions. Trusted by teams from startups to the Fortune 500. Stop patching a broken system. Get back the hours your team was never supposed to lose. Free Forever plan available. No credit card required. 18,373 Ratings Visit Website Planfix The Planfix platform allows organizations to manage their entire business online. Regardless of company size and industry, Planfix has something to offer as an excellent project and work management tool. With Planfix, your company gets a fully customizable management system, from process design to appearance. The integrated Planfix platform allows users to manage tasks and projects, CRM, sales, marketing, production, logistics, support services, finance, and human resources all at once. Data transfer between teams is seamless — for example, transactions during the implementation stage become projects, which are then transferred to support. We believe that Planfix is suitable for private businesses, nonprofits, public organizations, and any other group working towards a common goal. More than 68,000 users use Planfix to automate business workflows in over 7,000 companies. 57 Ratings Visit Website Planview Portfolios Planview Portfolios is a Strategic Portfolio Management product that helps organizations translate strategy into results, managing investment trade-offs against capacity and financials, governing delivery against outcomes, and operating from a connected view of strategy, work, resources, and outcomes. Forward Planning • Scenario comparison against priorities, constraints, and dependencies, combining manually built scenarios with AI-generated options • Investment prioritization, capacity planning, and demand management • Program and product funding, roadmapping, and financial planning • Forecast versus actuals tracking Outcome-Led Governance • Connected objectives and key results across portfolio, program, and team levels • Strategic missions translated into specific investments • Program management, project planning, and resource management • Process automation, time reporting, and portfolio reporting and dashboards, with out-of-the-box reports and Power BI integration • A governance and visibility layer across delivery modes, giving a unified strategic view of work happening in other Planview products used for Lean-Agile and collaborative execution Contextual Intelligence • A Connected Work Graph mapping relationships between strategy, dependencies, work, resources, and outcomes • Planview Anvi, the AI built into Portfolios, which generates planning scenarios, surfaces status, risk, and sentiment signals for governance, and identifies patterns across the Connected Work Graph • Anvi available through in-app intelligence, Anvi Chat, and Anvi Home • Connections to systems of record across an organization's existing technology stack through Planview Hub Security and Deployment • SOC 2, ISO 27001, and ISO 27701 certification • Data encryption in storage, transit, and backups • Cloud-hosted or on-premise deployment options • Customer data is not used to train AI models and is not shared with other customers or third parties • Planview Anvi operates within the customer's own Planview environment rather than as an external service 200 Ratings Visit Website Zoho Projects Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices. 1,884 Ratings Visit Website Planview AdaptiveWork Planview AdaptiveWork is a project and portfolio management product for organizations managing complex execution across multiple portfolios and delivery models. It supports IT PPM, Professional Services Automation, Product Development and R&D, and business project and program management use cases, with Planview Anvi available as an embedded AI add-on for insights and automation. Governed Workflow Automation -Low-code workflow automation for any step in the portfolio and project management process -Changes ripple automatically across hundreds or thousands of projects -Admins create and manage workflow changes without code -Waterfall, agile, stage-gate, and hybrid delivery supported in one governed system Resource and Capacity Planning -Time-phased planning and allocation across thousands of resources by month, quarter, or year -Planning horizon extends years forward and back without restructuring the system -Supports employees, contractors, equipment, and other non-labor resources Financial and Portfolio Reporting -Bidirectional reporting: top-down portfolio to project, and bottom-up project to portfolio -Time-phased financial planning, forecasting, and tracking, including when funds are committed or earned -Role-based and executive-ready reporting dashboards -Native data export on any data object, including custom fields, for ALM, PLM, ERP, and BI systems Extensible Data Model -Every standard object, custom field, and custom object automatically generates API endpoints -Custom objects support hundreds of configurable fields, each API-enabled by design -Data model can be extended without breaking integrations or requiring middleware Embedded AI with Planview Anvi -Natural language questions answered about any project, program, or portfolio using live data -Scheduled agents automate recurring status reports on a defined schedule -Risk identification agent surfaces risks at project initiation from scope, timeline, and resource profile -Work plan agent surfaces recommendations based on delivery patterns across the organization -Sentiment analysis across project text fields and an in-app text assistant for tone, grammar, and translation -Customer data is not used to train AI models AdaptiveWork is designed for upper mid-market to large organizations, including departments within larger enterprises, that need governance and reporting to scale without adding administrative overhead. 714 Ratings Visit Website Kantata Kantata helps professional services organizations of 50 to 5,000+ employees ensure consistent excellence and profitability across every project. By connecting scoping, resourcing, and forecasting in one platform, you can always deliver amazing. Most PS organizations struggle with unpredictable projects that erode margins, strain resources, and weaken client trust. Kantata PSA puts an end to unpredictable projects by enabling you to: • Instantly assemble the ideal team based on skills, availability, and scope • Easily amplify institutional knowledge by turning past experience into real-time intelligence • Confidently forecast every outcome with an accurate view of everything from revenue and margins to capacity and sentiment 2,276 Ratings Visit Website Process Street Process Street is an AI-powered compliance operations platform that automates complex workflows, enforces standards, and tracks audit data in real time. Teams use it to create structured SOPs, assign tasks, collect data, and monitor execution with intelligent oversight. From onboarding and audits to vendor management and document control, Process Street ensures every step is followed and every action is logged. Built for regulated industries like financial services, healthcare, and manufacturing, it supports frameworks such as ISO, SOC 2, SOX, and HIPAA. With role-based permissions, audit logs, and powerful integrations, Process Street replaces static documents, spreadsheets, and manual processes with a single automated system of record. Use AI to streamline approvals, catch risks early, and generate audit-ready evidence. Trusted by teams at Cargill, DoorDash, Farmers Insurance, and Hartford Healthcare. 1,119 Ratings Visit Website Connecteam Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price. 10,371 Ratings Visit Website
About Asana is a collaborative work management platform that brings teams, projects, and goals together in one centralized workspace. It helps organizations plan, track, and deliver work more efficiently by connecting daily tasks to strategic objectives. With built-in AI capabilities, Asana reduces manual effort by automating updates, surfacing insights, and keeping work on track. The platform supports teams of any size, from small businesses to large enterprises, across a wide range of use cases. Asana integrates with over 300 popular business tools, making it easy to fit into existing workflows. Strong security, compliance options, and Asana Gov make it suitable for regulated industries and government agencies. Trusted by a majority of Fortune 100 companies, Asana is designed to scale as organizations grow.	About Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Asana is ideal for teams, managers, and organizations of any size that need a scalable, secure, and AI-powered platform to plan, track, and execute collaborative work efficiently	Audience Industries: Professional services providers, Real estate, Healthcare, Insurance
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Basic - Free Starter - $10.99/user/month Advanced - $24.99/user/month Enterprise - Custom Pricing Free Version Free Trial	Pricing $29/month/user Free - $0 Freshdesk Omni (Growth) - $29/month Freshdesk Omni (Pro) - Recommended - $79/month Freshdesk Omni (Enterprise) - $119/month Freshdesk Email and Ticketing (Growth) - $19/month Freshdesk Email and Ticketing (Pro) - $55/month Freshdesk Email and Ticketing (Enterprise) - $89/month Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.6 / 5 features 4.6 / 5 design 4.6 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 4.6 / 5 ease 4.7 / 5 features 4.4 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews
Pros & Cons from Real Users Pros It's simple to customize Asana dashboard according to my needs. Again, it's simple to plan, manage and execute projects effectively with Asana. It's simple to collaborate with my team on project assignments with Asana. It's also simple to track project progress with Asana. It is simple to plan and orchestrate daily tasks and projects with Asana. It enhances real-time team collaboration. It is simple to track project progress using Asana. It's extremely easy to get onboarded to the tool and actually learn to utilize all of its features, workflow automation and triggers are a must-use feature if you are on the paid plan. * Workflow Builder has allowed other tools to be automated together without the need to use external platforms for integration such as Appy Pie or Zapier, which despite the fact that these platforms that I have just mentioned are very useful within almost any company to automate all the work is also important that each platform can have internal automations as Asana is currently starting to do. With Workflow Builder I can create processes that do pretty much a lot of my work managing a project and it's all done automatically, so I very rarely integrate integration platforms when using Asana as everything can be found right there within their platform. * Another tool that has been quite useful to me throughout the use of Asana is Workload since it has allowed me to manage staff or work teams from different projects more easily, I say this because this feature allows me to see the days when people they have workloads and what capacity they have available to assign tasks. A clear example of how Workload has benefited me is that when managing the assignment of a task I can see the availability or workload that each person has and thus not assign more tasks that could lower the performance of a person having tasks that he will not be able to complete due to excessive work, so before assigning a task I go to the Workload panel and thus verify the availability and workload of each one of my work team. * Thanks to the hundreds of integrations I can make my job much easier since I don't need to pass data from other platforms to this one to have everything connected (and vice versa) since everything stays interconnected. This has resulted in me counting on being able to have Asana Calendar connected to Google Calendar, so I have more control over my to-dos and other to-do lists. Also, with Adobe Creative Cloud I can facilitate my marketing by being able to have the projects and tasks both in asana and in Adobe Creative Cloud since the information is shared reciprocally. With Asana it has been possible to integrate very well the calendars of the different emails that I currently have, this was very useful for me since I did not have to manually synchronize all the notes and important events since they are currently a very heavy load to carry out that work. So the full integration with the Outlook and Gmail calendar was the best thing that happened to me to be able to integrate all the events within the projects and thus have easier reminders Without having to start from scratch to make notifications of each upcoming event and assigned tasks within a project. The board is very personalized, this gives me a lot of freedom to be able to have what I want to see once I log in to this platform. The main screen is the most important thing to be able to highlight what is most relevant while managing a project, so I can add different sections or tasks, lists, some calendars or everything that interests me to know when I'm managing not one but several projects. It was useful to be able to have the option to approve since being able to verify if the work is done is important For the combination of a project to be very effective since within my company we avoid having setbacks and that certain pre-established norms are skipped. So with Asana you can have approval once the assigned jobs or tasks are verified that they have been completed correctly with all the steps to follow so that the completion of a project is very effective since within my company we avoid having setbacks and that break certain pre-established rules. So with the healthy one you can have approval is once the assigned jobs or tasks are verified that they are completed correctly with all the steps to follow and with their well-written documentation marking all the steps which the results were obtained. It is natively available for desktops on both Windows, Mac this was very useful for me as I can sync all tasks and projects on all devices and not just web version and desktop version. It gave me the ease of being able to focus on projects without using the browser since in the past that was the only way to be able to use Asana at that time. The mobile application, in turn, is very complete, just like the writer versions, regardless of whether it is for the web or native to each desktop operating system, so I don't miss out on certain functions that this platform may have, but everything is already there. integrated into any mobile device regardless of the operating system you are using is Android or iOS. Cons I'm yet to encounter any negative issues with Asana since it meets my project management needs. I haven't experienced any drawbacks with Asana as it works perfectly. Price can be a it hefty when you reach the enterprise level, other than that, the tool is epic. * It is possible to see the list of tasks in a very ordered way, but for me sometimes it is not very useful since I would like to be able to order the tasks by priority and not by completion date. This would give me a better advantage when it comes to organizing my tasks and focusing more on those that require a lot of attention to detail, as well as the effort that must be applied to other tasks regardless of the differences in delivery time. This function of ordering by priority added to the Workload function will allow to better manage the performance and availability of each employee in the event that new tasks are to be assigned, thus being able to have the work team more organized in each project that is being managed. * It can take a long time to get used to Asana even if you use the free version, you have to get used to it very well in order to streamline projects and easily manage assigned tasks. By this I do not mean that you have to get a specialty in project management, but rather because of the number of functions that Asana has, and it can be overwhelming to learn how to use all its tools without any problem. So, if someone is thinking of adding Asana to their company, they must consider that they must have prior knowledge of this platform before they can get a good return on investment, because if they don't, they will be affected in the projects they manage when implementing Asana and they are just beginning to know how it works, making this a waste of time and money. * There is a confusion with the assigned subtasks, since it is shown as a normal task which is not the case since when a member of my team reviews their tasks, they will think that they have work overloaded and in reality, it is not. Therefore, my recommendation is to show the tasks, but if they are more specific tasks of those tasks which several people are involved, they should be seen as a respective subtask and not as tasks only since it overloads the task list with repetitive events. and also confuses when knowing what tasks have been assigned to me. I'd like a way to be able to use notes even when I'm not connected to the internet, that would be very useful for annotating or saving comments that I can use later without having to connect to the internet to use Asana. It would be most helpful if I use Asana via the mobile app to annotate, as if I use an external app I would have to manually sync everything and waste time in the process. So I hope that in a future update they can include using Asana or at least taking notes without necessarily having to be connected to the Internet. It would not be bad if Asana could integrate or adapt to small projects for small businesses, this would be very useful since this platform has a small learning curve which is difficult to adapt to being able to handle many complex functions that the interface brings. There are many options which the user must learn before being able to manage a project correctly, so this platform should adapt to different types of projects as well as being a workspace which would be easy for the end user to change, just You should click on a tool that allows you to select whether it is a small project or a large text that has several particular positives and many tools are required to carry out a complete project management. The integration of a button is missing that could undo an error made within this platform, for example, delete tasks by mistake or delete a person within a project. So any change that is made within this platform could have steps back indefinitely, as if it were a photo or text editing program. This would be very helpful since in case of making mistakes you can always recover the information without any problem and also you would not have to start from scratch when you accidentally delete an entire project. Some kind of backup would also be nice, which allows you to restore by versions all the movements made within Asana.	Pros & Cons from Real Users Pros Easy to use & very helpful for productivity. I like it because it saves time and works smoothly even on basic tasks. Efficient with ticketing issuance to streamline the service delivery. The templates are a great with ease of customization. Simple, robust and intuitive. Good looking, smooth working and highly adaptable. Works like a charm! The app is responsive on the desktop and mobile app. It is good in terms of resolving queries for service provider companies of mid level. Assign your queries, reply and resolve. One feature that I really liked about Freshdesk Chat is that the platform has an automated system for the management and creation of new support tickets, since every time a customer accesses this live chat and there is no agent available to assist them , the customer can always fill out a form to create a new ticket along with their contact information, Freshdesk automatically generates a new ticket number with all the customer information and stores it in the cloud. Freshdesk also allows you to add roles, manage tickets for each agent and thus reduce the time it takes to answer these tickets, in addition, it allows you to add automated responses and add automated emails depending on the requirement. New ticket escalations can also be created, to add investigations to specific tickets. Cons Some features can be improved, especially for users who need more advanced options. Excellent templates with customization to suite users needs. Until now, nothing. Ok, the price is a bit high bit worth it Maybe an integration of the articles in WordPress blog. There are a few automation with cannot be done in Freshdesk and it doesn't seem quite optimised. Integrating this platform for the first time within a website is quite a complicated process, you have to set up automated responses, set up chat integration on the home page and on other web pages, and many other settings that make the process to implement this software is complex. Another negative aspect is that Freshdesk Chat does not allow you to send such large files through live chat, there is a limit on the number of files that customers can send through this chat and also administrators, also you cannot send images in such a resolution high, which somewhat limits the sharing of information through this chat.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Asana Founded: 2008 United States www.asana.com	Company Information Freshworks Founded: 2010 United States www.freshworks.com/freshdesk/
Alternatives ClickUp	Alternatives Freshservice Freshworks
Planview AdaptiveWork Planview	Zendesk
Planfix	ServoDesk Simplisys Ltd
monday AI work platform monday.com	Zoho Desk Zoho
Jira Atlassian View All	Wix Answers WixAnswers.com View All
Categories AI Project Management Brand Management Bug Tracking Business Process Management Campaign Management Channel Management Checklist Digital Asset Management Idea Management Internal Communications Issue Tracking IT Project Management Lead Generation Marketing Automation Marketing Calendar Marketing Planning Meeting OKR Product Management Product Roadmap Productivity Project Management Project Portfolio Management Strategic Planning Task Management Time Tracking Work Management Workflow Management Workforce Management	Categories AI Call Center Call Center Campaign Management Chatbot Complaint Management Conversational AI Conversational Support Customer Experience Customer Self-Service Customer Service Help Desk Issue Tracking IT Project Management Knowledge Management Service Request Management
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Integrations CorralData DronaHQ Dropbox Fire Your QA Flock Google Calendar Grow Guideflow Guru Harvest Integry Johnni AI LeadMaster Plentific Quantive Relokia Scoro TimeCamp Trelica TrueMail Show More Integrations View All 913 Integrations	Integrations CorralData DronaHQ Dropbox Fire Your QA Flock Google Calendar Grow Guideflow Guru Harvest Integry Johnni AI LeadMaster Plentific Quantive Relokia Scoro TimeCamp Trelica TrueMail Show More Integrations View All 693 Integrations
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