ArcTicketingArcharina
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Related Products
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About
ArcTicketing sorts, prioritize and forwards tickets to the right customer agent. All you need to do is set up the assignment rules. Quick turnaround time guaranteed! Measure the quality and completeness of resolved tickets by downloading the performance report. You can identify the average response time taken to resolve a ticket. Add users and set up their roles—define their capabilities, the kind of tickets they attend to, and functionalities that would be visible to them. Set up your SLAs with a clear mentioning of the tickets that needs to be attended immediately and those that can remain unanswered.
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About
It's easier to plan sprints efficiently when you use Axosoft Release Planner to view the capacities of your sprint, team, and team members and assign work accordingly. Visualize progress with Axosoft's Card View. This fully interactive kanban board allows you to customize and edit item cards, add work logs, and see work-in-progress limits. Release on time when you have the right metrics at your fingertips. Axosoft custom dashboards provide a concise overview of your velocity, projected ship date and more. Turn emails into support tickets, respond from inside Axosoft, and track customer conversations from start to finish! Build unlimited Wiki pages for test cases and documentation, and link to them from Axosoft items for quick reference. Create a custom Portal for your customers to create and edit tickets without using paid Axosoft accounts. A powerful and comprehensive set of tools for software developers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses wanting to increased productivity with an intuitive ticketing system
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Audience
A powerful and comprehensive set of development tools for software developers and teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$250 per year
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationArcharina
United States
www.archarina.io/products/office-apps/arc-ticket
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Company InformationAxosoft
Founded: 2002
United States
www.axosoft.com
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Categories |
Categories |
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Issue Tracking Features
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Bug Tracking Features
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Project Management Features
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
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Integrations
BugHerd
Bugsnag
GitHub
GitLab
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Keap
Microsoft 365
ProjectManager
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Integrations
BugHerd
Bugsnag
GitHub
GitLab
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Keap
Microsoft 365
ProjectManager
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