Audience

IT service management teams and support organizations wanting to automatically assign and balance Jira tickets based on workload, availability, and custom rules

About Smart Assignments and Rotations

Smart Assignments and Rotations for Jira is an Atlassian Marketplace add-on designed to automate the assignment of Jira and Jira Service Management tickets by using configurable rules based on team-specific criteria. It enables organizations to define assignment logic using factors such as time zones, team availability, work shifts, skills, functional areas, and custom conditions, allowing tickets to be routed automatically to the most appropriate team member without manual intervention. It is built for high-volume service and support environments where continuous ticket routing can otherwise require constant oversight, and it helps reduce operational friction by ensuring tickets are distributed efficiently and consistently. It supports workload balancing by assigning tasks based on logical rules rather than subjective decisions, promoting fairness and preventing issues such as ticket cherry-picking or uneven workloads across teams.

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Company Information

Trundl
Founded: 2014
United States
trundl.com/products/smart-assignments-and-rotations-for-jira/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
24/7 Live Support
Online

Smart Assignments and Rotations Frequently Asked Questions

Q: What kinds of users and organization types does Smart Assignments and Rotations work with?
Q: What languages does Smart Assignments and Rotations support in their product?
Q: What kind of support options does Smart Assignments and Rotations offer?
Q: What other applications or services does Smart Assignments and Rotations integrate with?
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Smart Assignments and Rotations Product Features

Issue Tracking

Escalation Management
Issue Auditing
Assignment Management
Task Management
Dashboard
Scheduling
Recurring Issues
Knowledge Base
Issue Scheduling
Project Management