Jira vs. Smart Assignments and Rotations Comparison


Jira Atlassian	Smart Assignments and Rotations Trundl	+	+
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About Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.	About Smart Assignments and Rotations for Jira is an Atlassian Marketplace add-on designed to automate the assignment of Jira and Jira Service Management tickets by using configurable rules based on team-specific criteria. It enables organizations to define assignment logic using factors such as time zones, team availability, work shifts, skills, functional areas, and custom conditions, allowing tickets to be routed automatically to the most appropriate team member without manual intervention. It is built for high-volume service and support environments where continuous ticket routing can otherwise require constant oversight, and it helps reduce operational friction by ensuring tickets are distributed efficiently and consistently. It supports workload balancing by assigning tasks based on logical rules rather than subjective decisions, promoting fairness and preventing issues such as ticket cherry-picking or uneven workloads across teams.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Software teams of all sizes	Audience IT service management teams and support organizations wanting to automatically assign and balance Jira tickets based on workload, availability, and custom rules
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.6 / 5 ease 4.2 / 5 features 4.6 / 5 design 4.5 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Atlassian Founded: 2002 United States www.atlassian.com/software/jira	Company Information Trundl Founded: 2014 United States trundl.com/products/smart-assignments-and-rotations-for-jira/
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Categories Agile Project Management Tools AI Productivity Application Development Bug Tracking Business Management Business Process Automation Collaboration Continuous Integration Dashboard DevOps Digital Asset Management DORA Metrics Gantt Chart Issue Tracking IT Documentation IT Project Management Kanban Marketing Planning OKR Product Management Product Roadmap Productivity Project Management Project Planning Project Portfolio Management Project Tracking Remote Work Reporting Resource Management Scrum Software Development Life Cycle (SDLC) Strategic Planning Task Management Work Management Workflow Automation Workflow Management	Categories Issue Tracking
Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features Application Development Features Access Controls/Permissions Code Assistance Code Refactoring Collaboration Tools Compatibility Testing Data Modeling Debugging Deployment Management Graphical User Interface Mobile Development No-Code Reporting/Analytics Software Development Source Control Testing Management Version Control Web App Development Bug Tracking Features Backlog Management Filtering Issue Tracking Release Management Task Management Ticket Management Workflow Management DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports Kanban Features Collaboration Tools Dependency Tracking KPI Monitoring Milestone Tracking Multi-Board Prioritization Project Planning Roadmapping Supports Scrum Task Management Time Tracking Project Management Features Agile Methodologies Budget Management Client Portal Collaboration Tools Cost-to-Completion Tracking Customizable Templates Gantt Charts Idea Management Kanban Board Milestone Tracking Portfolio Management Resource Management Time & Expense Tracking Traditional Methodologies Scrum Features Backlog Management Collaboration Board Daily Reports Iteration Management KPI Monitoring Milestone Tracking Prioritization Progress Tracking Release Planning Roadmapping Sprint Planning Task Management Task Management Features Collaboration Create Subtasks Gamification Gantt Charts Mobile Access Percent-Complete Tracking Progress Tracking Recurring Tasks Reporting/Analytics Spreadsheet View Task Board View Task Planning Task Scheduling Task Tracking Time Tracking To-Do List View
Integrations Jira Service Management monday AI work platform Admin By Request Endpoint Privilege Management Ask-AI Boozang Device42 Faraday Grammarly HoshinCloud Malbek Meltano NetSPI Attack Surface Management Qatalog RTD Manager Results.com Rublon Smaply Superhuman Go Tensol Usetrace Show More Integrations View All 1998 Integrations	Integrations Jira Service Management monday AI work platform Admin By Request Endpoint Privilege Management Ask-AI Boozang Device42 Faraday Grammarly HoshinCloud Malbek Meltano NetSPI Attack Surface Management Qatalog RTD Manager Results.com Rublon Smaply Superhuman Go Tensol Usetrace Show More Integrations View All 6 Integrations
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