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About

Aquant gives service leaders, agents, and techs the critical intelligence they need, right when they need it. So they’re ready to deliver service experiences so amazing, they feel like magic. Service is way harder than people think. Products are more complex than ever. Customer expectations are steadily increasing. Experienced service talent is tough to find. This is why we’re here to help you transform service from mere maintenance into an experience your customers won’t forget. Turn every technician into a service wiz by turning tribal knowledge into everyone’s knowledge. Understand how your team is performing, and benchmark your KPIs against industry leaders. Intelligence about your team, customers, and equipment, to help service leaders make smarter decisions.

About

USU Knowledge Management is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Service leaders, techs and teams looking for an advanced service intelligence platform that helps improve their service experiences

Audience

Customer and IT Support Departments

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aquant
Founded: 2016
United States
www.aquant.io

Company Information

USU Software
Founded: 1977
Germany
www.usu.com/en-us/solutions/usu-knowledge-management/

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
Neuron7

Neuron7

Neuron7.ai
Luminoso

Luminoso

Luminoso Technologies Inc.

Categories

Categories

Predictive Analytics Features

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Genesys Cloud CX
NiCE CXone Mpower
SAP Business One
SAP Store
Salesforce
Slack
Zendesk

Integrations

Genesys Cloud CX
NiCE CXone Mpower
SAP Business One
SAP Store
Salesforce
Slack
Zendesk
Claim Aquant and update features and information
Claim Aquant and update features and information
Claim USU Knowledge Management and update features and information
Claim USU Knowledge Management and update features and information