FROGED

FROGED

FROGED Technologies
+
+

Related Products

  • Flagsmith
    43 Ratings
    Visit Website
  • SiteMinder
    700 Ratings
    Visit Website
  • AmpiFire
    58 Ratings
    Visit Website
  • AIMS360 Apparel Software
    95 Ratings
    Visit Website
  • TrafficGuard
    89 Ratings
    Visit Website
  • Emtrain
    53 Ratings
    Visit Website
  • BLAZE
    6 Ratings
    Visit Website
  • Zendesk
    8,478 Ratings
    Visit Website
  • Haystack
    292 Ratings
    Visit Website
  • DropTrack
    191 Ratings
    Visit Website

About

Apptimize, an innovation engine providing industry-leading experimentation and feature release management, supports the creation of exceptional user experiences across all digital platforms: mobile, hybrid, OTT, web, and server. Companies are building mobile apps to ensure they have an omni-channel presence — Apptimize enables them to test and optimize these apps to reach and exceed business goals. Customers include companies such as HotelTonight, Glassdoor, A&E, Stash, and more, reaching more than 2+ billion application end-users worldwide.

About

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions—always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: 1. Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. 2. Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. 3. AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Digital experience owners

Audience

SaaS businesses and SaaS companies interested in a software solution to improve customer support, sales and cut costs.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Contact Apptimize for pricing details.
https://apptimize.com/plans/
Free Version Not Supported
Free Trial Not Supported

Pricing

$32.5 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.4 / 5
ease 4.2 / 5
features 4.2 / 5
design 3.7 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • What I love about Froged is that they have a very easy to use platform so the team is able to adopt without much changes in their current customer service workflow.
  • FROGED fits the bill on what you need. You'll have access to a plethora of features to help you understand and help your clients. There is a learning curve of course, as it is with all this CRM app tools. You can set a full suite of customer relations tools with no time. API is concise and sdks helps speeding up the process. I havent went really in deep with all the features, as I have the base plan.
  • It is very handy to use, they even have an Android and an iOS app. It has simple inbox just like personal chat messengers.
  • FROGED is an awesome alternative to what the heavy weights in the category offers. Have ample features that will help your organization and your (potential) customers.
  • Tracks all customer interactions with your site or application. Chatbot and automation of conversations.

Cons

  • I actually do not see any feature not to like about Froged. It is very customizable and feature rich.
  • - As a support feature it falls short on speed: Sends you a "nudge" email/push notification saying "this client send you a message", but it doesn't gives you the email. Unless you have the FROGED app or web app opened, you wont be able to prioritize the message. For startups with minimal teams this is really problematic: No one is 100% committed to the same task all day, so you have to stop, open the email then go to the clients message in order to check what the message is about. - The web app takes a LOT of resources, even opening it on safari slows big time my computer. Same goes for the iOS app
  • You cannot customize the url pattern of knowledge base articles.
  • It takes some time to get used to all the features the tool offers. Overall a great tool once you get go.
  • Takes time to set up and automate what you want it to do.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Apptimize
Founded: 2013
United States
apptimize.com

Company Information

FROGED Technologies
Founded: 2019
Spain
froged.com

Alternatives

Split

Split

Harness

Alternatives

Optimizely One

Optimizely One

Optimizely
Twilio Flex

Twilio Flex

Twilio

Categories

AB Testing Supported
Feature Management Supported

Categories

AB Testing Supported
Customer Service Supported
Customer Success Supported
Live Chat Supported
NPS Supported

AB Testing Features

Audience Targeting Supported
Campaign Segmentation Supported
Funnel Analysis Supported
Heatmaps Not Supported
Landing Pages / Web Forms Not Supported
Multivariate Testing Supported
Split Testing Supported
Statistical Relevance Analysis Supported
Surveys Not Supported
Test Scheduling Not Supported
Visual Editor Supported

AB Testing Features

Audience Targeting Supported
Campaign Segmentation Supported
Funnel Analysis Not Supported
Heatmaps Not Supported
Landing Pages / Web Forms Not Supported
Multivariate Testing Not Supported
Split Testing Not Supported
Statistical Relevance Analysis Not Supported
Surveys Not Supported
Test Scheduling Not Supported
Visual Editor Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Amplitude Supported
Facebook Messenger Not Supported
Google Analytics Supported
Google Hangouts Not Supported
Google Sheets Not Supported
KonnectzIT Not Supported
Localytics Supported
Microsoft Excel Not Supported
Mixpanel Supported
Salesforce Not Supported
Segment EDI Platform Not Supported
Slack Not Supported
Twilio Not Supported
WhatsApp Not Supported
WordPress Not Supported
Zapier Not Supported

Integrations

Amplitude Not Supported
Facebook Messenger Supported
Google Analytics Not Supported
Google Hangouts Supported
Google Sheets Supported
KonnectzIT Supported
Localytics Not Supported
Microsoft Excel Supported
Mixpanel Not Supported
Salesforce Supported
Segment EDI Platform Supported
Slack Supported
Twilio Supported
WhatsApp Supported
WordPress Supported
Zapier Supported
Claim Apptimize and update features and information
Claim Apptimize and update features and information
Claim FROGED and update features and information
Claim FROGED and update features and information