AmikoRivero
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FusionDMSFIntegrate Technology
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Related Products
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About
The first fully digital solution that covers the entire dispute process from cardholder communication, over merchant collaboration to Mastercom & VROL dispute and arbitration handling. A virtual fraud & dispute agent, with expert curated chatbot skills covering both potential fraud and all types of dispute conversations in your app or portal. Digital case handling unlocks unseen levels of process automation (from case creation, over-merchant collaboration & fraud reporting to bulk operations) for maximum efficiency. With data pre-filling and validation, agent handling mistakes are eliminated, and our smart deadline calculation and case prioritization ensure no deadlines are missed. Replace all your existing dispute tools or expensive outsourcing services with Amiko. Reach 10x efficiency gains with Amiko and set your dispute write-off limits to zero. Reduce the complexity of fraud & dispute handling substantially and make onboarding new agents easy.
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About
FusionDMS is dispute management software for community banks and credit unions. It centralizes intake and case tracking for debit- and credit-card, ACH, ATM, check, and remittance-transfer disputes. Staff can route cases, monitor status, follow Regulation E deadlines and alerts, document investigations, and maintain an audit trail. The platform supports chargeback, representment, and arbitration workflows. Chargeback Intercept lets merchants review eligible card disputes and issue a credit before a chargeback is filed. FusionDMS works alongside third-party investigators and integrates with financial institution core systems from Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions can run it on their own infrastructure or use FIntegrate’s AWS-hosted environment. The software tracks disputes from intake through resolution.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprise organizations looking for a solution to manage their fraud recovery and disputes processes
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Audience
Community banks and credit unions managing Reg E debit card, ACH, and check disputes
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationRivero
Switzerland
rivero.tech/amiko
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Company InformationFIntegrate Technology
Founded: 2009
United States
fintegratetech.com
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Integrations
Ethoca
Supported
Finastra
Not Supported
Fiserv
Not Supported
Verifi
Supported
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Integrations
Ethoca
Not Supported
Finastra
Supported
Fiserv
Supported
Verifi
Not Supported
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