Amazon Lex

Amazon Lex

Amazon
The Answer Engine

The Answer Engine

Satisfi Labs
+
+

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About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

Our Conversational AI Platform simply and seamlessly converts data, matches responses, identifies intents, and trains your bot, allowing you to have the most sophisticated Engine on any conversational touchpoint. Enable search across your customer channels to provide automatic, accurate, and real-time answers, not just results. Allow customer to purchase tickets, food & beverage, and merchandise directly within a text or voice conversation on your channels. Elevate the guest experience with engaging interactions seamlessly throughout the conversation. See reporting around visitor response data, including traffic, source and request topic information. Allow our AI Knowledge Engine to make your existing bot smarter. We can integrate with existing bots and make them more effective and knowledgable with our platform.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to build a powerful chatbot

Audience

Conversational AI platform for companies wanting to enhance and monetize conversations on any web, mobile, SMS, social and voice channel

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Depends on usage
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

Satisfi Labs
Founded: 2014
United States
satisfilabs.com

Alternatives

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
Dialogflow

Dialogflow

Google
Aimylogic

Aimylogic

Just AI

Categories

Categories

AI Voice Agents Supported
Conversational AI Supported

Conversational AI Features

Code-free Development Not Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Not Supported
On-Screen Chats Not Supported
Pre-configured Bot Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Integrations

AWS AI Services Supported
AWS App Mesh Supported
AWS Lambda Supported
Adobe Marketo Engage Supported
Amazon CloudWatch Supported
Amazon DynamoDB Supported
Axon Ivy Supported
BotCore Supported
Dimension Labs Supported
Elastic Path Supported
Facebook Messenger Supported
HelpNow Agentic AI Platform Supported
HubSpot Customer Platform Supported
PubNub Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Rapport Supported
Smart IVR Supported
Twilio Supported
UneeQ Supported

Integrations

AWS AI Services Not Supported
AWS App Mesh Not Supported
AWS Lambda Not Supported
Adobe Marketo Engage Not Supported
Amazon CloudWatch Not Supported
Amazon DynamoDB Not Supported
Axon Ivy Not Supported
BotCore Not Supported
Dimension Labs Not Supported
Elastic Path Not Supported
Facebook Messenger Not Supported
HelpNow Agentic AI Platform Not Supported
HubSpot Customer Platform Not Supported
PubNub Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported
Rapport Not Supported
Smart IVR Not Supported
Twilio Not Supported
UneeQ Not Supported
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information
Claim The Answer Engine and update features and information
Claim The Answer Engine and update features and information