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About

Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.

About

A secure and reliable solution for your online business. Everything you need to get started. A user-friendly control panel to manage your website. Experienced support technicians. Access to a huge library of pre-configured web apps for your website. With Sherweb as your trusted cloud partner, you’ll be surprised by what you can achieve. Our full-fledged cloud management platform, driven by evolving business needs, empowers IT professionals to leverage agile solutions paired with 5-star service by trusted experts they can count on. We’re born in the cloud – IT folks rest easy knowing our ever-expanding portfolio of innovative products has been hand-picked and pre-vetted, including a selection of proprietary software you won’t find anywhere else. We bring you a mature, powerful platform that doesn’t make you choose between saving time and saving costs. Automate and integrate just about anything, leveraging our cutting-edge APIs. 

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments

Audience

Online businesses and companies looking for a solution to create and host their websites to increase growth

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$7.25 per month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.1 / 5
features 1.3 / 5
design 1.3 / 5
support 1.1 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 1.0 / 5
features 2.0 / 5
design 1.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • nothing at all is good. Prices are way to high and customer service very poor.
  • They’re great when you get new service, which most companies are when they’re trying to get new customers
  • Nothing. We have no pros to give this company, because of the nature of the call that was made to our home.
  • Satisfactory as Integra, and then as Allstream until the last year. But business went way downhill when Zayo got involved.
  • Zero customer service, Zero understanding of business, their customer web portal is a joke. They jacked up their prices 250 % and still claim that their contract has been renewed automatically, even under their own contract they increased their price from $250 to $450 !! I can not believe I am saying this but Bell will be much better that Allstream / Zayo Group. It is like they hired staff only juicing out their existing clients, this line might have been in their job description. Stay away from their services.

Cons

  • Horrible portal. Makes you change your password every single time. Even if it was only 5 minutes since you changed it. Also seems to be a lot of problems with the bill pay system. Very difficult to reach a human being at the other end. We are actively seeking another provider for our fax system.
  • If you have issues, you have to talk to somebody that doesn’t speak very good English! And they don’t follow through
  • Everything about the unsolicited call. We are on the national do not call list.
  • Became an unfair and fraudulent business, mistreating and attempting to overcharge long term customer
  • Our phone line was from Allstream (through Bell Canada)

Pros & Cons from Real Users

Pros

  • Good pricing. Basic online serve-yourself email administration. Live person answers on tech support lines when you call in.

Cons

  • Tech Support is VERY hit or miss on their ability to (1) speak english and understand your issue (2) be able to resolve the issue. (9/10 times they will open a support ticket -and that's it.) Their documentation is VERY POOR and outdated. hey regularly disrupt business with mid-week server changes, outages and "upgrades." Really makes it difficult to cancel their services.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Allstream
Founded: 1846
USA and Canada
allstream.com

Company Information

Sherweb
Founded: 1998
Canada
www.sherweb.com

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia

Alternatives

RingCentral RingEX

RingCentral RingEX

RingCentral

Categories

Categories

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Integrations

Acronis Cyber Protect Cloud
Allstream SD-WAN
Autotask PSA
BrainStorm
ConnectWise Automate
Google Workspace
HaloCRM
Kaseya BMS
LastPass
Microsoft 365
Microsoft Azure
MySQL
Neo Agent
Nimble
Oriso
Perspectium
Proofpoint Cloud App Security Broker (CASB)
Rev.io PSA

Integrations

Acronis Cyber Protect Cloud
Allstream SD-WAN
Autotask PSA
BrainStorm
ConnectWise Automate
Google Workspace
HaloCRM
Kaseya BMS
LastPass
Microsoft 365
Microsoft Azure
MySQL
Neo Agent
Nimble
Oriso
Perspectium
Proofpoint Cloud App Security Broker (CASB)
Rev.io PSA
Claim Allstream and update features and information
Claim Allstream and update features and information
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Claim Sherweb and update features and information