Benbria Loop

Benbria Loop

Benbria
+
+

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About

The only platform combining messaging with concierge, enabling contactless communication and trip planning to deliver exceptional customer experiences. Proactively engage with guests in their channel or app of choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and more. Seamlessly manage conversations within your hotel and allow your guest to communicate in over 100 languages. Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay. Allow guests to experience a truly contactless guest experience, including contactless check in & check out, digital mobile key, guest folio, recommendations, request handling and real-time, personalised digital itineraries.

About

Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time. Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience. Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Customer experience solution for hotels and retail brands

Audience

Hospitality and retail businesses interested in a solution to manage their business and maximize profits

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Alliants
Founded: 2009
United Kingdom
www.alliants.com

Company Information

Benbria
Founded: 2008
Canada
www.benbria.com

Alternatives

INTELITY

INTELITY

Intelity

Alternatives

Categories

Concierge Supported
Guest Messaging Supported

Categories

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Supported
Video Content Not Supported

Integrations

Facebook Messenger Supported
Infrasys POS Supported
LINE Supported
WeChat Supported
WhatsApp Supported

Integrations

Facebook Messenger Not Supported
Infrasys POS Not Supported
LINE Not Supported
WeChat Not Supported
WhatsApp Not Supported
Claim Alliants and update features and information
Claim Alliants and update features and information
Claim Benbria Loop and update features and information
Claim Benbria Loop and update features and information