OneContact CCCollab
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Related Products
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About
AllProWebTools brings all of your client's contact information and communications (including emails, Facebook messenger, text messages, and phone call history) under a single app. Get notified when new leads fill out your website form, invoices get paid, and customers contact your business. Staff chat, lets you communicate with your staff while you (or they) are on the go! The Timecard system allows your staff to clock in and out from their phone and provides GPS location on each clock. Look up customer information and see a complete history of ALL of their communications with your team - All emails, text messages, phone calls, and Facebook messages. Record notes on client records. You can also see tasks that your staff is working on and staff clock in and out times. AllProWebTools gives you unparalleled insight into not only how your emails are performing, but how interested and active each contact is with your communications.
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About
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Business Management solution for companies and professionals requiring a solution to manage thier communications
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Audience
Contact centers seeking a cloud solution to combine multiple communication channels
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAllProWebTools
Founded: 2009
United States
www.allprowebtools.com
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Company InformationCollab
Founded: 2003
Portugal
collab.com/onecontact_cc/
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Alternatives |
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Categories |
Categories |
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Business Management Features
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
CRM Features
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
Facebook
Dropbox
FedEx Ship Manager
Google Analytics
Google Calendar
Mailchimp Transactional Email (Mandrill)
Mailgun
PayPal
Phone.com
QuickBooks Online
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Integrations
Facebook
Dropbox
FedEx Ship Manager
Google Analytics
Google Calendar
Mailchimp Transactional Email (Mandrill)
Mailgun
PayPal
Phone.com
QuickBooks Online
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