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About

AllProWebTools brings all of your client's contact information and communications (including emails, Facebook messenger, text messages, and phone call history) under a single app. Get notified when new leads fill out your website form, invoices get paid, and customers contact your business. Staff chat, lets you communicate with your staff while you (or they) are on the go! The Timecard system allows your staff to clock in and out from their phone and provides GPS location on each clock. Look up customer information and see a complete history of ALL of their communications with your team - All emails, text messages, phone calls, and Facebook messages. Record notes on client records. You can also see tasks that your staff is working on and staff clock in and out times. AllProWebTools gives you unparalleled insight into not only how your emails are performing, but how interested and active each contact is with your communications.

About

A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Business Management solution for companies and professionals requiring a solution to manage thier communications

Audience

Contact centers seeking a cloud solution to combine multiple communication channels

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

AllProWebTools
Founded: 2009
United States
www.allprowebtools.com

Company Information

Collab
Founded: 2003
Portugal
collab.com/onecontact_cc/

Alternatives

Alternatives

SwiftTime

SwiftTime

SonigaSoftware
IQ:timecard

IQ:timecard

unique:IQ
Econz Timecard

Econz Timecard

ECONZ Wireless
Twilio Flex

Twilio Flex

Twilio

Categories

CRM Supported

Categories

Business Management Features

Billing & Invoicing Supported
CRM Not Supported
Employee Management Supported
Financial Management Not Supported
Inventory Management Supported
Marketing Management Supported
Order Management Not Supported
Point of Sale (POS) Supported
Project Management Not Supported
Purchasing Not Supported
Scheduling Not Supported
Time & Expense Tracking Supported
Training Management Not Supported
Vendor Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Integrations

Facebook Supported
Dropbox Supported
FedEx Ship Manager Supported
Google Analytics Supported
Google Calendar Supported
Mailchimp Transactional Email (Mandrill) Supported
Mailgun Supported
PayPal Supported
Phone.com Supported
QuickBooks Online Supported
Salesforce Not Supported
SendGrid Supported
Square POS Supported
Stripe Supported
WordPress Supported
X (Twitter) Not Supported
Zendesk Not Supported

Integrations

Facebook Supported
Dropbox Not Supported
FedEx Ship Manager Not Supported
Google Analytics Not Supported
Google Calendar Not Supported
Mailchimp Transactional Email (Mandrill) Not Supported
Mailgun Not Supported
PayPal Not Supported
Phone.com Not Supported
QuickBooks Online Not Supported
Salesforce Supported
SendGrid Not Supported
Square POS Not Supported
Stripe Not Supported
WordPress Not Supported
X (Twitter) Supported
Zendesk Supported
Claim AllProWebTools and update features and information
Claim AllProWebTools and update features and information
Claim OneContact CC and update features and information
Claim OneContact CC and update features and information