OneContact CCCollab
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Related Products
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About
AllProWebTools brings all of your client's contact information and communications (including emails, Facebook messenger, text messages, and phone call history) under a single app. Get notified when new leads fill out your website form, invoices get paid, and customers contact your business. Staff chat, lets you communicate with your staff while you (or they) are on the go! The Timecard system allows your staff to clock in and out from their phone and provides GPS location on each clock. Look up customer information and see a complete history of ALL of their communications with your team - All emails, text messages, phone calls, and Facebook messages. Record notes on client records. You can also see tasks that your staff is working on and staff clock in and out times. AllProWebTools gives you unparalleled insight into not only how your emails are performing, but how interested and active each contact is with your communications.
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About
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Business Management solution for companies and professionals requiring a solution to manage thier communications
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Audience
Contact centers seeking a cloud solution to combine multiple communication channels
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationAllProWebTools
Founded: 2009
United States
www.allprowebtools.com
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Company InformationCollab
Founded: 2003
Portugal
collab.com/onecontact_cc/
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Categories |
Categories |
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Business Management Features
Billing & Invoicing
Supported
CRM
Not Supported
Employee Management
Supported
Financial Management
Not Supported
Inventory Management
Supported
Marketing Management
Supported
Order Management
Not Supported
Point of Sale (POS)
Supported
Project Management
Not Supported
Purchasing
Not Supported
Scheduling
Not Supported
Time & Expense Tracking
Supported
Training Management
Not Supported
Vendor Management
Supported
CRM Features
Calendar/Reminder System
Supported
Call Logging
Not Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Lead Scoring
Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Quotes / Proposals
Not Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Territory Management
Not Supported
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Integrations
Facebook
Supported
Dropbox
Supported
FedEx Ship Manager
Supported
Google Analytics
Supported
Google Calendar
Supported
Mailchimp Transactional Email (Mandrill)
Supported
Mailgun
Supported
PayPal
Supported
Phone.com
Supported
QuickBooks Online
Supported
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Integrations
Facebook
Supported
Dropbox
Not Supported
FedEx Ship Manager
Not Supported
Google Analytics
Not Supported
Google Calendar
Not Supported
Mailchimp Transactional Email (Mandrill)
Not Supported
Mailgun
Not Supported
PayPal
Not Supported
Phone.com
Not Supported
QuickBooks Online
Not Supported
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