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About

Real-time Customer Data Platform helps you unify, segment, and activate your audience in real-time to drive meaningful customer engagement. It centralizes online and offline customer data, builds unified customer views, and helps activate audiences to automation and orchestration systems. From drag-and-drop data onboarding, simple click-and-select segment creation to real-time audience activation, Algonomy’s Real-time CDP is purpose-built for marketers to self-serve.

About

DialOnce orchestrates contact journeys (voice or digital) in order to satisfy your customers’ needs by directing them to the best channel. Customer satisfaction is measured and validated by our customers and independent consulting firms. Guide to the most suitable solution to promote the First Contact Resolution. Encourage the use of digital and self-serve support channels. Omnichannel overview for real-time management of customer journeys. Optimize availability by offering a solution to 100% of your calls. Reduce your treatment costs by reducing your low value-added calls. Increase your sales productivity by allowing your resources to make outbound calls. Reduce processing costs by promoting self-serve solutions and contributing to First Contact Resolution. Orchestrate your customer relationships thanks to an omnichannel overview of contact paths which monitors the effectiveness of your solutions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Retail, ecommerce

Audience

An optimization platform for omnichannel customer relationships

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Algonomy
Founded: 2020
United States
algonomy.com/customer-data-platform/

Company Information

Dial Once
Founded: 2014
France
dial-once.com

Alternatives

Alternatives

DialShree

DialShree

Elision Technolab

Categories

Categories

Customer Data Platforms (CDP) Features

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Algonomy Campaign
Algonomy Discover
Algonomy Engage
Algonomy Find
Algonomy Recommend
Algonomy Social Proof Messaging
DeepRecs

Integrations

Algonomy Campaign
Algonomy Discover
Algonomy Engage
Algonomy Find
Algonomy Recommend
Algonomy Social Proof Messaging
DeepRecs
Claim Algonomy Real-time Customer Data Platform and update features and information
Claim Algonomy Real-time Customer Data Platform and update features and information
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Claim Dial Once and update features and information