AlertVital Business Solutions
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Related Products
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About
Alert is a business management system specifically designed to meet the operational and business management needs of information technology (IT) product and service organizations and corporate IT departments. Alert helps organizations dramatically improve critical IT business processes to increase profits and performance. Real-time management and integration of Projects, Resources, Time and ad hoc Support demands are the strengths of Alert. Alert is an integrated system that manages the full project life cycle from initial customer request to delivery and billings. Projects form the hub of Alert with all activities, both core and supporting, being managed by projects. Alert may be deployed as an enterprise system concurrently managing multiple and separate companies or as a single company system. Alert is also multi-currency capable allowing each Company to operate in a 'Local' currency and transact with customers in multiple foreign currencies.
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About
Helios is an AI-native RMM and PSA platform for managed service providers. Monitoring, patching, security, remote access, Microsoft 365 and a full service desk run in one hosted platform.
The difference is Helio, the AI that does the work rather than reporting it. It investigates an alert on the machine, finds the cause, writes a reversible fix and waits for your approval. When the alert clears it closes the ticket and records what changed.
Every plan includes everything: Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access, branded client portals, generated QBRs, asset lifecycle and backup monitoring. One code-signed agent covers Windows, Windows Server, macOS and Linux.
Pricing is per plan, not per technician. Launch £4 per device (5 to 25, £20 minimum), Starter £99 for 50 devices, Growth £199 for 250, Scale £399 unlimited. White-label portal on Growth and Scale. 14-day trial, no card.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprises and organizations looking for a business management system to improve their processes
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Audience
Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Supported
Free Trial
Supported
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Pricing
£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationVital Business Solutions
Founded: 1996
Australia
www.alertit.com
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Company InformationHelios
Founded: 2024
United Kingdom
heliosmsp.io
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Alternatives |
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Categories |
Categories |
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Professional Services Automation Features
Billing & Invoicing
Supported
Client Portal
Supported
Collaboration Tools
Supported
CRM
Supported
Document Management
Not Supported
Portfolio Management
Supported
Project Management
Supported
Proposal Generation
Not Supported
Quote Management
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
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Professional Services Automation Features
Billing & Invoicing
Not Supported
Client Portal
Supported
Collaboration Tools
Not Supported
CRM
Not Supported
Document Management
Not Supported
Portfolio Management
Not Supported
Project Management
Not Supported
Proposal Generation
Not Supported
Quote Management
Not Supported
Resource Management
Not Supported
Time & Expense Tracking
Not Supported
MSP Features
Backup Management
Supported
Billing & Invoicing
Not Supported
CRM
Not Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Live Chat
Not Supported
Patch Management
Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Systems Monitoring
Supported
Scheduling
Supported
RMM Features
Deployment Management
Not Supported
For MSPs
Supported
IT Asset Management
Supported
Mobile Access
Supported
Network Monitoring
Supported
Patch Management
Supported
Real-time Alerts
Supported
Remediation Management
Supported
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Integrations
Anthropic
Not Supported
Apple iOS
Not Supported
Microsoft 365
Not Supported
Microsoft Defender for Business
Not Supported
Ubuntu
Not Supported
Windows 10
Not Supported
Windows 11
Not Supported
Windows Server
Not Supported
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Integrations
Anthropic
Supported
Apple iOS
Supported
Microsoft 365
Supported
Microsoft Defender for Business
Supported
Ubuntu
Supported
Windows 10
Supported
Windows 11
Supported
Windows Server
Supported
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