AlertOps vs. Opsgenie Comparison


AlertOps	Opsgenie Atlassian	+	+
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		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,139 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. 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Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. 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API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. 479 Ratings Visit Website Grafana Cloud Grafana Labs delivers the leading AI-powered observability platform, built around Grafana—the world’s most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Observability Platforms (3x) and furthest in Completeness of Vision (2025, 2026), Grafana Labs supports more than 25 million users and thousands of organizations, from startups to the Fortune 500. Grafana Cloud is the open observability cloud, built on open source, open standards, and open ecosystems. Powered by the LGTM stack—Grafana (visualization), Mimir (metrics), Loki (logs) & Tempo (traces)—it unifies telemetry in one platform for full-stack visibility across applications, infrastructure, and digital experiences. With the AI-powered Grafana Assistant and Adaptive Telemetry suite, teams detect and resolve issues faster, reduce wasteful telemetry spend, and gain real-time insights to ensure reliability. Native OTel support and 100s of integrations mean you can plug in existing tools & data sources. 860 Ratings Visit Website ManageEngine EventLog Analyzer ManageEngine EventLog Analyzer is an on-premise log management solution designed for businesses of all sizes across various industries such as information technology, health, retail, finance, education and more. The solution provides users with both agent based and agentless log collection, log parsing capabilities, a powerful log search engine and log archiving options. With network device auditing functionality, it enables users to monitor their end-user devices, firewalls, routers, switches and more in real time. The solution displays analyzed data in the form of graphs and intuitive reports. EventLog Analyzer's incident detection mechanisms such as event log correlation, threat intelligence, MITRE ATT&CK framework implementation, advanced threat analytics, and more, helps spot security threats as soon as they occur. 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Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 675 Ratings Visit Website NeuBird NeuBird is the governed center of agentic operations: one secure, audited connection to your telemetry and your LLMs, with a memory of every investigation, so your engineers, your leaders, and your own agents all start from what the company already knows. 2 Ratings Visit Website
About AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.	About Stay aware and in control of all Dev and Ops incidents. Notify the right people, reduce response time, and avoid alert fatigue. Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing. On-call schedules ensure the right people are notified through multiple communication channels including voice calls, email, SMS, and push messages on mobile devices. If an alert is not acknowledged, Opsgenie automatically escalates it, ensuring the incident gets the needed attention. Sign up for an instant free trial.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience IT Incident Management, ITSM, ITSM Tools, Major incident Management, Critical Incident Management , MSP	Audience DevOps teams searching for a powerful Application Performance Management solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0.00/month/user To know about our pricing please visit our pricing page Free Version Supported Free Trial Supported	Pricing $9 per user per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.8 / 5 features 5.0 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros I found this very useful when people are trying to message me or call me. This is great when I am busy doing other things but I am still kept up-to-date and notified. -It is versatile and has a lot of features, and can be used in many ways. It can be used as a primary resource for alerting across DevOps. -You can keep track of outages, bugs, and incidents to keep the teams in the loop for better productivity. -It can handle multiple team integration and allows for the merging of tasks. 1. Ensures critical issues are resolved before they affect the company. 2. Alerts are centralized in one easy to read location. 3. Low price. -It is packed with features like the ability to rotate quickly, disable, enable makes the coordination on call very simple. -It provides great details of log and incoming call reports. -It has a great Graphical User Interface and is very simple to use. -The whois on-call feature and integration with other apps like Slack comes very handily. Once you have the alert rules in place, you can sleep well at night knowing that you'll get an alarm if anything is wrong. That's a big deal for worry worts like me. Cons I did not find anything bad about it, I really enjoyed this! -The major con or limitation I found in Opsgenie is that it cant be integrated with your smartphone. If they add this feature, the workflow will become better. I cannot think of any cons with this one, but if I had to list something, they could be a little more creative with their logo to make it stand out a little more. -The mobile app is not as good as the website in terms of GUI. -The command given to the admin is very less. It was a little techy for my skill set, but they give me all the help I needed.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information AlertOps Founded: 2015 United States alertops.com	Company Information Atlassian Founded: 2002 Australia www.opsgenie.com
Alternatives 24Cevent	Alternatives PagerDuty
TaskCall	24Cevent
root9	AlertOps
Squadcast	Splunk On-Call Cisco
PagerDuty View All	Site24x7 ManageEngine View All
Categories DevOps Supported Incident Management Supported Issue Tracking Supported IT Alerting Supported IT Service Supported ITSM Supported	Categories Application Performance Monitoring (APM) Supported Business Continuity Supported DevOps Supported Incident Management Supported IT Management Supported ITSM Supported Log Management Supported Network Monitoring Supported Website Monitoring Supported
DevOps Features Approval Workflow Supported Dashboard Supported KPIs Supported Policy Management Not Supported Portfolio Management Not Supported Prioritization Not Supported Release Management Supported Timeline Management Supported Troubleshooting Reports Supported ITSM Features Asset Tracking Not Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Not Supported Dashboard Not Supported Incident Management Supported Problem Management Not Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Not Supported Show More Features IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Not Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Not Supported Scheduling Supported Task Management Not Supported	DevOps Features Approval Workflow Not Supported Dashboard Supported KPIs Supported Policy Management Not Supported Portfolio Management Not Supported Prioritization Supported Release Management Not Supported Timeline Management Not Supported Troubleshooting Reports Not Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Not Supported Incident Management Supported Problem Management Not Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Not Supported Incident Management Features Audit Trail Supported Corrective Actions (CAPA) Supported Disaster Recovery Not Supported Incident Reporting Supported IT Incident Management Not Supported OSHA Compliance Not Supported Root-Cause Diagnosis Not Supported Safety Management Not Supported Task Management Not Supported Ticket Management Not Supported Show More Features Application Performance Monitoring (APM) Features Baseline Manager Not Supported Diagnostic Tools Not Supported Full Transaction Diagnostics Not Supported Performance Control Not Supported Resource Management Not Supported Root-Cause Diagnosis Supported Server Performance Supported Trace Individual Transactions Not Supported Business Continuity Features Backup Log Not Supported Backup Scheduling Not Supported Compression Not Supported Continuous Backup Not Supported Encryption Supported Incremental Backup Not Supported Local Server Options Not Supported Multiple System Support Not Supported Remote Server Options Not Supported Secure Data Storage Not Supported Web Access / Restoration Not Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Not Supported Patch Management Not Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Not Supported User Activity Monitoring Not Supported Log Management Features Archiving Not Supported Audit Trails Supported Compliance Reporting Not Supported Consolidation Not Supported Data Visualization Not Supported Event Logs Supported Network Logs Not Supported Remediation Supported Syslogs Not Supported Thresholds Not Supported Web Logs Not Supported Network Monitoring Features Bandwidth Monitoring Not Supported Baseline Manager Not Supported Diagnostic Tools Not Supported Internet Usage Monitoring Not Supported IP Address Monitoring Not Supported Real Time Analytics Supported Resource Management Not Supported Server Monitoring Not Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Website Monitoring Features Availability Testing Not Supported Event Logs Not Supported Event-Based Notifications Supported FTP Monitoring Supported Mail Server Monitoring Supported Maintenance Scheduling Not Supported Performance Metrics Not Supported Real Time Monitoring Supported Transaction Monitoring Supported Uptime Reporting Supported
Integrations Apica Supported Auvik Supported CloudNuro Supported ConnectWise PSA Supported Cron To Go Supported Dynatrace Supported Google Cloud Trace Supported IBM Instana Supported Icinga Supported Microsoft Azure Supported New Relic Supported RapidSpike Supported Sematext Cloud Supported ServiceNow Cloud Observability Supported Slack Supported SolarWinds Loggly Supported SolarWinds Pingdom Supported Xitoring Supported Zendesk Supported Zoho One Supported Show More Integrations View All 70 Integrations	Integrations Apica Supported Auvik Supported CloudNuro Supported ConnectWise PSA Supported Cron To Go Supported Dynatrace Supported Google Cloud Trace Supported IBM Instana Supported Icinga Supported Microsoft Azure Supported New Relic Supported RapidSpike Supported Sematext Cloud Supported ServiceNow Cloud Observability Supported Slack Supported SolarWinds Loggly Supported SolarWinds Pingdom Supported Xitoring Supported Zendesk Supported Zoho One Supported Show More Integrations View All 161 Integrations
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