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About

With Alcméon’s cloud technology, use Facebook Messenger, Messages for iOS or WhatsApp as a new powerful customer service, messaging marketing or conversational commerce channel. Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible. Alcméon's back office has been designed to be easily connected to our clients information systems and CRMs : Salesforce, Oracle, Zendesk, Efficy. Dedicated customer success manager, on-line and off-line training, office hours, clients only events. Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Messages, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible.

About

Collect customer data and connect in real-time with live chat. Command all your online conversations with our live chat, engagement and customer management solutions. Keep track of your visitors first party data, analyze your interactions using reporting, queuing and workflows. Deploy natural language understanding chatbots that will intelligently greet visitors, answer sales questions, triage leads, create tickets, capture custom data, and automate back-end processes such as appointment settings and order status lookup. Allow your customers to directly communicate with you via messaging from wherever they are without having to visit your website. Your customers can use web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging to reach your agents. Extend your customer reach by enabling immediate or scheduled calls from your website. With dynamic availability settings, agents can take both chats and phone calls from the Velaro console.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Conversational commerce platform that helps companies interact with their customers

Audience

Companies that need a live chat and customer engagement solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19.95 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alcméon
Founded: 2011
France
www.alcmeon.com

Company Information

Velaro
Founded: 2000
United States
www.velaro.com

Alternatives

Alternatives

Engati

Engati

Engati Technologies
CCIChat

CCIChat

Cyber Cast International
Local Measure Engage

Local Measure Engage

Local Measure

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Facebook
X (Twitter)
Zendesk
Apple Business Chat
Facebook Messenger
Google Analytics
Google Business Profile
Instagram
LinkedIn
Microsoft Dynamics 365
NetSuite
Oracle Cloud Infrastructure
Parsey
SAP Store
Salesforce
Salesforce Agentforce Service
WeChat
WhatsApp
WordPress
efficy

Integrations

Facebook
X (Twitter)
Zendesk
Apple Business Chat
Facebook Messenger
Google Analytics
Google Business Profile
Instagram
LinkedIn
Microsoft Dynamics 365
NetSuite
Oracle Cloud Infrastructure
Parsey
SAP Store
Salesforce
Salesforce Agentforce Service
WeChat
WhatsApp
WordPress
efficy
Claim Alcméon and update features and information
Claim Alcméon and update features and information
Claim Velaro and update features and information
Claim Velaro and update features and information