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About

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies. Alchemer Survey is the industry leader in flexibility, ease of use, and fastest implementation. Market researchers, CX and other feedback professionals can get the feedback they need with the most question types and no pay-per response fees. Alchemer Workflow is the fastest, easiest, and most effective way to close the loop with the customers and employees who give you feedback, so you can increase retention, adoption, growth, and advocacy. Alchemer Mobile delivers actionable mobile customer feedback so you can improve your customers’ experiences with your mobile app.

About

Survicate is a Customer Feedback Platform that lets you collect, analyze, and act on feedback. Deploy targeted surveys across web, mobile, email, and in-product channels, triggered by user behavior and connected to your CRM, helpdesk, or product analytics tools. Aggregate feedback from 15+ sources including support tickets, call transcripts, App Store reviews, and auto-analyze all that feedback data with Research Hub, our AI research repository. Ask AI Research Assistant questions about all aggregated feedback. Answers backed by your actual data. 40+ native integrations including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack, all help you act on these insights quickly. Used by product managers, researchers, and CX teams who need a feedback system that informs decisions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Individuals, and small and large businesses

Audience

Customer-centric businesses that value customer feedback and use it to drive growth.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$56 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.3 / 5
ease 4.6 / 5
features 4.1 / 5
design 4.4 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alchemer
Founded: 2006
United States
www.alchemer.com

Company Information

Survicate
Founded: 2013
Poland
survicate.com

Alternatives

Alternatives

BizRatings

BizRatings

BizRatings.com
SurveyOL

SurveyOL

SurveyOL.com
Simplesat

Simplesat

Pronto Holdings

Categories

Categories

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

SMS Survey Features

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
Mass Texting
Message Personalization
MMS
Scheduled Messaging
Survey Builder
Template Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

ActiveCampaign
Google Analytics
HubSpot Marketing Hub
Mailchimp
Salesforce
Slack
Zapier
Advantage CSP
Alida
COZYROC SSIS+ Suite
Codeless Platforms Alerting Software
Google Cloud BigQuery
Microsoft Teams
ProjectManager
Rippling
Salesforce Marketing Cloud Account Engagement
Uxcam
Workato
X (Twitter)

Integrations

ActiveCampaign
Google Analytics
HubSpot Marketing Hub
Mailchimp
Salesforce
Slack
Zapier
Advantage CSP
Alida
COZYROC SSIS+ Suite
Codeless Platforms Alerting Software
Google Cloud BigQuery
Microsoft Teams
ProjectManager
Rippling
Salesforce Marketing Cloud Account Engagement
Uxcam
Workato
X (Twitter)
Claim Alchemer and update features and information
Claim Alchemer and update features and information
Claim Survicate and update features and information
Claim Survicate and update features and information