Alchemer vs. Sprinklr Comparison


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About Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies. Alchemer Survey is the industry leader in flexibility, ease of use, and fastest implementation. Market researchers, CX and other feedback professionals can get the feedback they need with the most question types and no pay-per response fees. Alchemer Workflow is the fastest, easiest, and most effective way to close the loop with the customers and employees who give you feedback, so you can increase retention, adoption, growth, and advocacy. Alchemer Mobile delivers actionable mobile customer feedback so you can improve your customers’ experiences with your mobile app.	About Sprinklr is an AI-native Unified Customer Experience Management (Unified-CXM) platform designed for global enterprises. It brings together marketing, social, customer service, and insights into one centralized system. Sprinklr helps organizations understand customers by analyzing millions of conversations across 30+ digital and social channels in real time. Its AI-powered capabilities enable teams to automate engagement, extract insights, and deliver consistent experiences across multiple touch points. The platform supports omni channel marketing orchestration, social listening, and enterprise-grade customer service. Built-in AI copilots and agents improve productivity and decision-making for customer-facing teams. Overall, Sprinklr helps brands deliver empathetic, data-driven customer experiences at scale.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Individuals, and small and large businesses	Audience Enterprises, commercial enterprises, large enterprises, very large enterprises and global brands seeking an AI-powered customer experience platform to unify marketing, social, and customer service for scalable, data-driven customer experiences
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Individuals Free - $0 Basic License - $25 per month Standard License - $84 per month Market Research License- $125 per month Team and Enterprise - custom pricing Free Version Free Trial	Pricing Custom, Quote-based Pricing Free Version Free Trial
Reviews/Ratings Overall 4.3 / 5 ease 4.6 / 5 features 4.1 / 5 design 4.4 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Alchemer has a large number of question types available. Whether you need simple yes or no questions, or more advanced options like MaxDiff, Semantic Differential, or Van Westendorp, this platform has you covered. This flexibility allows us to create surveys that are tailored to our specific research needs. This platform has the ability to use survey logic and branching. This allows me to tailor questions to respondent responses and create a personalized experience. This not only makes the survey process more enjoyable for respondents, but also provides us with more accurate data. Alchemer's data analysis module is also solid. It allows me to easily segment, filter, export and visualize our data in various formats. Also, I can integrate Alchemer with R or SPSS for more detailed analysis, making our data analysis process more streamlined and efficient. Customer service and support is another area where Alchemer excels. Your team is responsive, helpful and knowledgeable. They also provide online help articles and videos to guide us through the software. This support has been invaluable in ensuring we get the most out of Alchemer. Alchemer's pricing structure is reasonable and offers different plans for different needs and budgets. We appreciate the ability to try the platform for free with some limitations, allowing us to make sure it meets our needs before committing to a paid plan. I like how well organized this platform is, it is very well designed to be quite intuitive so without any effort anyone can have a very fluid and organized user experience. For me, this basic aspect is important in any platform since it saves implementation time within a company, and I don't need it to be very complicated that a platform is so difficult to understand its interface. Therefore, I can only say that in the user interface and user experience section it is intuitive, thus making it possible for any user with little experience in creating surveys to facilitate their learning and get the most out of this platform. I find the large number of templates that this platform has complete and quite useful, since it greatly facilitates the creation of surveys when it is difficult to know where to start and can also make it easier for any user to create the necessary questions from the questions that are found. within the different templates. The templates are varied and are adapted to the different questions that the user needs to ask, for example, whether it is a survey about an opinion that you want to receive from customers or a market research survey, it does not matter which one. However, you want to use Alchemer, this platform will have a large number of ready-to-use templates. I also don't want to forget to mention that the templates can be highly customized, so if you want to add or remove questions there will be no limit. Another feature that I find quite useful in this platform is the types of questions that can be added to the surveys, so there will be a way to put questions with multiple options, such as rating scales and also open questions that depend on each user when creating the survey. For all this I can say that this platform for creating surveys is suitable to meet the needs of any user. I was quite satisfied with the customer support I received from the Alchemer customer support team, as they were quite responsive and helpful at all times. It has a complete experience and they do not take long to respond like other platforms that have a long wait time, so for me it is important since the response time is vital to be able to obtain a quick solution to problems that stop the workflow inside my workspace. I can say with certainty that Alchemer's customer support goes beyond simple solutions and that the experience capacity and the willingness of the team to find a solution to my problems have given me a good experience thus solving all my problems and technical difficulties. The best of all about this platform is the way in which the survey can be built, no matter how complex it is when it comes to being captured, once it is created, simply with drag and drop, any survey can be created. By this I mean that no code is needed to create complex and customizable surveys for each user, everything can simply be done as if it were a puzzle, thus allowing any inexperienced user to create surveys on this platform. Any type of survey could be easily carried out without the need for any programming or learning since all the surveys that can be created within this platform can be done by using gestures such as drag and drop. This allowed us to facilitate all the creation of surveys without any problem since we only had to select the elements that we wanted to implement, the type of question and then ask the question with its respective way in which it can be answered. It was that easy to create a survey within Alchemer. Despite being a tool that can be easily used or created by drag and drop, this platform can also be used for people who have programming knowledge. With this I can say that programming languages such as CSS or JavaScript can be integrated, thanks to this it can be used more extensively and add tools that are not available within this survey, so it not only focuses on creating simple surveys, but also that can go beyond what can be imagined thanks to the fact that these programming languages can be integrated. It has many help articles which are essential for new users and people who want to implement new solutions within their company. This has been very useful to me since there are certain features and optimization that were not within my company at the time of creating a survey and obtaining responses in order to get the most out of all the information that will be obtained when using this platform as many cannot understand how to use the information received and may fall into the survivor's basket AND make bad decisions that could harm their business. Email campaigns can be scheduled so that surveys can be sent massively within a pre-established period in order to obtain market research and obtain a response from users. You have to be careful that the emails do not fall into the spam folder as it may not obtain optimal results for reporting. This platform also includes other ways to send surveys without any problem, so only the email route is not available, but it can also be sent from different social networks. It has multiple templates which allow the user to create surveys more quickly and easily in order to start having useful information that can be used within the company. You can also create custom templates so that you can use future surveys without changing information or changing little information either because the power of the survey and the way you receive information is very powerful. + It is very easy to create each survey without the need for so many complications since I can choose from multiple selection, text box, file upload, dropdown selection, selection boxes and much more. All this can be added with the questions you want and depending on the plan you will have the limit of how many questions you want to add, in my case it is practically unlimited so I have the freedom to collect a large amount of useful data for my company. + I got good customer service when I first started setting up Alchemer as they walked me through everything step by step before creating the first survey. In addition, he gave me examples of how to enhance my results when looking for answers to specific questions regarding what I am looking for. With all this guide provided by the Alchemer technical team plus complete information in its documentation, I was able to complete the full use of this platform. I also want to mention that the answers to my doubts or my problems were solved quickly. I would like many platforms to have technical support similar to this platform, regardless of the service they offer. + I liked that this platform kept the same flavor as SurveyGizmo before it became Alchemer. In general, many platforms when they make brand changes also change the direction of the solution they offered. Including unnecessary features and removing important and functional features. However, with Alchemer, it was not the case, so this allowed me not to move to another platform and also not have to go through a new learning process since even its interface was almost intact. + I have multiple ways to share the surveys, be it a social network, email or include it on my website. In addition, I have a security configuration when I only want to create internal surveys which I need to collect information from my employees to apply improvements within the work environment. This is how I prevent the information from being corrupted with third-party responses, but rather everything can be done within my company or also within a group of people specifically selected to answer a survey. + I can branch out the surveys as much as possible depending on whether I'm looking for specific answers. Likewise, I can do simple surveys which seek short opinions from the visitors of my website or my clients, such as experience when acquiring the services offered by my company. SurveyGizmo offers accurate and architecturally sound solutions when you need to create your own, fully customized survey lists. With Surveys Gizmo as a base, it is possible to collect consumer information much more quickly from different platforms, and creating surveys takes less time. Cons Alchemer will sometimes crash and become slow, especially when dealing with large or complex surveys or data sets. This can be frustrating when you're trying to get the job done quickly and efficiently. Some of Alchemer's more advanced features, such as coding survey logic or report customization, can be confusing or difficult to use. Users may need some Javascript skills to get the most out of the software. This can be a barrier for those without a technical background, leading to frustration and decreased productivity. One area that Alchemer lacks is in the ability to monitor online survey quotas. Unlike other survey platforms, Alchemer does not have a live link to view survey odds. Instead, users must manually check the quotas in the software or export the data to view them. This can be time consuming and inconvenient, especially when dealing with large data sets. Alchemer has been quite useful for my workflow because it allows me to collect data when conducting market research and also to have a database in relation to the user experience that clients have had when hiring a company service in where I work. That is why there are very few negative characteristics that I have found in this platform and these characteristics are not an impediment to continue using this platform, but it is a recommendation to any user who wants to start using Alchemer to create surveys. The negative points I find in Alchemer are: Payment plans on Alchemer can be quite expensive, especially for users who need access to advanced analytics features. This can make it difficult for some users to justify the cost of the platform, especially if they are operating on a tight budget. Although Alchemer offers flexible pricing plans, including per-response pricing, these options may not be suitable for all users. Also, I know there is a free plan, but it may be suitable for small teams or people just starting out creating surveys, it doesn't include many of the advanced features and functionality users may need to create more complex surveys. By this I mean that the functionality is very limited when using the free plan, to be able to test this platform I consider it to be very well adjusted to understand what performance Alchemer can have and as I have already mentioned for small teams or individuals, the rest for For greater detail and advanced features there is a paywall. It requires quite a bit of programming knowledge if you need to create an advanced function where coding is the only alternative for custom functions within surveys. Therefore, if you do not have the necessary knowledge in JavaScript, a conventional user will not understand how to use the API of this platform to get the most out of it and create custom functions. Therefore, for my recommendation, it is necessary to know beforehand if any function is available without the need for programming before using this platform to create surveys by default, otherwise you may have problems in the future when you need something more advanced and that can only be possible by code. It must be considered that if it is required to contact technical service, it is possible that you at least have a basic subscription so that you have an almost immediate response to all concerns and problems, since the basic version is used, the response time for a solution will be very long and I don't think it would be suitable for your company's needs. It could be useful for me to be able to locate the origin of the users through the URL addresses when they are going to carry out a survey. This could improve market research by having a better demographic of each user, thus being able to have better results when I perform a complete analysis and generate detailed reports. Since the change from Survey Gizmo to Alchemer it has become a bit more complicated in the learning process since the whole platform has been restructured to a new version which many things changed places and I had to get used to finding certain tools which I I already had preset and used to where it was located and how it worked. Every certain period of time we create surveys and which we always modify some parameters to be able to have more information which was not previously available, however, these modifications that are made eliminate the questions and answers from the previous surveys that are used for the new surveys. This means that we cannot carry out a comparison within this platform, but we have to export everything to later carry out the new surveys and thus be able to carry out the comparison outside this site. I would like everything to be more integrated with what I'm saying so that it's easier to get an analysis without going to outside platforms to do this work for us. It does not find a corrector At the time of creating the survey, since errors can be generated without realizing it or there are people who have a very low level grammar, this causes confusion when users are going to answer the questions that are stipulated within the survey. To solve that I use a platform that corrects spelling errors over the browser, a useful tool can be Grammarly which not only allows you to perform spelling corrections but also recreates a new and understandable sentence with different aspects, either tonality or length of each word. However, I would like a similar tool to be included within Alchemer. There are very few negative features that I could not solve with this platform as I have had good results with almost no interruptions. In addition, the Alchemer technical team has practically solved all my problems that I have had in the past, even so, I would like them to improve the following features in the next updates since it would be nice to have some improvements on this platform. - The reports that are generated could be more personalized, for example, I would like to be able to modify the type of graph of the results obtained in order to have a better perspective. In addition to also being able to rule out some results obtained that we do not need. This in order to facilitate the export and not include data that is not needed within my company. - I like that the platform has maintained its essence after the rebrand to Alchemer, but I would like to update the aesthetics of the interface a bit. I suppose that with the changes they are making they will include being able to improve the user experience by having a better interface but for now I have not seen many changes so I hope that in future updates they do not forget this detail. - I have a small problem with surveys that arrive empty and I want the user to not be able to send them without completing all the answers. I don't know why this happens, it's not very common, but it does happen and it's not good for the data I want to capture, if a user doesn't complete the entire survey this survey should not be sent, this way it avoids the noise that is already sometimes They are found in some data as I have already been able to verify. - I recommend making a copy of all the responses to the surveys already carried out, including the complete reports that this platform offers. The history of the surveys is not forever and it is very important to have that on hand in case of measuring the change that has taken place at different times that the surveys have been done. Also, if you want to downgrade your account to a lower plan, be sure that your surveys will be lost, so preferably when you get results from a completed survey, make a backup wherever you like. Publishing and sharing surveys is perhaps the most problematic point of working with this platform because SurveyGizmo does not integrate properly with essential services for advertising, such as social networks, whose importance is vital for the application of market research as they are very popular pages.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Alchemer Founded: 2006 United States www.alchemer.com	Company Information Sprinklr Founded: 2009 United States www.sprinklr.com
Alternatives Jotform	Alternatives Brandwatch
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Categories Customer Experience Market Research Mobile App Optimization NPS Online Quiz Makers SMS Survey Survey	Categories Agentic AI AI Agents AI Customer Service Audience Intelligence Contact Center Knowledge Base Content Distribution Content Experience Customer Experience Experience Management Marketing Calendar Marketing Compliance Social Listening Social Media Advertising Social Media AI Agents Social Media Analytics Tools Social Media Management Social Media Marketing
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Integrations Mailchimp Salesforce Slack APIANT Anthropic Aritic PinPoint COZYROC SSIS+ Suite Chattermill Facebook GIPHY HubSpot Customer Platform HubSpot Marketing Hub Humanitru Integrately KonnectzIT Okta OpenAI Rambox Salesforce Agentforce Marketing Stripe Show More Integrations View All 48 Integrations	Integrations Mailchimp Salesforce Slack APIANT Anthropic Aritic PinPoint COZYROC SSIS+ Suite Chattermill Facebook GIPHY HubSpot Customer Platform HubSpot Marketing Hub Humanitru Integrately KonnectzIT Okta OpenAI Rambox Salesforce Agentforce Marketing Stripe Show More Integrations View All 39 Integrations
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