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About

Afilnet is a cloud communications platform for businesses sending customer messages and notifications. From its web panel or REST API, teams can create bulk SMS campaigns, send transactional texts and one-time passwords, and review delivery reports. The service also offers certified SMS and email, voice messages and calls, and WhatsApp Business messaging. Users can manage contacts, templates and campaigns, automate workflows, and connect the service to e-commerce systems and business applications through plugins, integrations or API tools. Use cases include promotions, order and appointment updates, reminders, customer-service alerts and authentication. Afilnet provides international messaging coverage; SMS availability and charges vary by destination and volume. The platform serves organizations coordinating outbound customer communications across channels.

About

Sobot is an omnichannel customer service platform for organizations that manage support across digital and voice channels. It brings together a shared service workspace with ticketing, live chat, contact-center capabilities, customer and conversation management, knowledge resources, workflow automation, and AI-powered customer-service agents and chatbots. Teams can use it to handle inquiries, route and respond to cases, automate common interactions, and support customers across web messaging, social and messaging channels, and e-commerce touchpoints. The product also offers APIs and deployment options for organizations with different technical and operational requirements. Sobot is intended for customer-support and contact-center teams, including businesses serving online retail and other customer-facing sectors, that need to coordinate agents and automated service in one system.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses of any size that need SMS notifications, appointment reminders, one-time passwords, and marketing campaigns.

Audience

Customer-support, service, and contact-center teams at customer-facing organizations, including online retailers and other businesses managing inquiries across digital and voice channels.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Prepaid pay-as-you-go charges vary by destination and message volume; credits do not expire. SMS has no activation or maintenance fees, and volume discounts are available. Certified messaging is priced separately.
Free Version Not Supported
Free Trial Supported

Pricing

$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Afilnet
Founded: 2004
Spain
www.afilnet.com/en/

Company Information

Sobot
Singapore
www.sobot.io

Alternatives

Africala

Africala

Africala Technologies Ltd

Alternatives

Elision AI Voice Analysis

Elision AI Voice Analysis

Elision Technologies
SMSINDIAHUB

SMSINDIAHUB

SMS India Hub
InsightPro.ai

InsightPro.ai

MDI NetworX

Categories

SMS Marketing Supported

Categories

Customer Service Supported

Integrations

Amazon Not Supported
ApiX-Drive Supported
Facebook Messenger Not Supported
LINE Not Supported
Salesforce Not Supported
Shopify Not Supported
Walmart Not Supported
WeChat Not Supported
WhatsApp Not Supported
Zapier Supported

Integrations

Amazon Supported
ApiX-Drive Not Supported
Facebook Messenger Supported
LINE Supported
Salesforce Supported
Shopify Supported
Walmart Supported
WeChat Supported
WhatsApp Supported
Zapier Not Supported
Claim Afilnet and update features and information
Claim Afilnet and update features and information
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Claim Sobot and update features and information