Related Products
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About
Afilnet is a cloud communications platform for businesses sending customer messages and notifications. From its web panel or REST API, teams can create bulk SMS campaigns, send transactional texts and one-time passwords, and review delivery reports. The service also offers certified SMS and email, voice messages and calls, and WhatsApp Business messaging. Users can manage contacts, templates and campaigns, automate workflows, and connect the service to e-commerce systems and business applications through plugins, integrations or API tools. Use cases include promotions, order and appointment updates, reminders, customer-service alerts and authentication. Afilnet provides international messaging coverage; SMS availability and charges vary by destination and volume. The platform serves organizations coordinating outbound customer communications across channels.
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About
Sobot is an omnichannel customer service platform for organizations that manage support across digital and voice channels. It brings together a shared service workspace with ticketing, live chat, contact-center capabilities, customer and conversation management, knowledge resources, workflow automation, and AI-powered customer-service agents and chatbots. Teams can use it to handle inquiries, route and respond to cases, automate common interactions, and support customers across web messaging, social and messaging channels, and e-commerce touchpoints. The product also offers APIs and deployment options for organizations with different technical and operational requirements. Sobot is intended for customer-support and contact-center teams, including businesses serving online retail and other customer-facing sectors, that need to coordinate agents and automated service in one system.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses of any size that need SMS notifications, appointment reminders, one-time passwords, and marketing campaigns.
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Audience
Customer-support, service, and contact-center teams at customer-facing organizations, including online retailers and other businesses managing inquiries across digital and voice channels.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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PricingPrepaid pay-as-you-go charges vary by destination and message volume; credits do not expire. SMS has no activation or maintenance fees, and volume discounts are available. Certified messaging is priced separately.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAfilnet
Founded: 2004
Spain
www.afilnet.com/en/
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Company InformationSobot
Singapore
www.sobot.io
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Categories |
Categories |
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Integrations
Amazon
Not Supported
ApiX-Drive
Supported
Facebook Messenger
Not Supported
LINE
Not Supported
Salesforce
Not Supported
Shopify
Not Supported
Walmart
Not Supported
WeChat
Not Supported
WhatsApp
Not Supported
Zapier
Supported
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Integrations
Amazon
Supported
ApiX-Drive
Not Supported
Facebook Messenger
Supported
LINE
Supported
Salesforce
Supported
Shopify
Supported
Walmart
Supported
WeChat
Supported
WhatsApp
Supported
Zapier
Not Supported
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