Addigy vs. Splashtop Remote Support Comparison Chart

Pros

• I find there are many benefits to Addigy. The introductory learning curve wasn't too large to cope with. The support desk is always responsive and helpful. The team are also accessible via Slack and host various online sessions concerning new features or Mac OS changes.
• What I like best about Addigy is that it easily syncs with Apple School Manager and pulls any devices we purchase into the main (Parent Policy). This allows me to set up and track each device as soon as they are connected to the wifi. We manage over 900 devices, so it also is great that I can organize devices into separate policies to keep track of them and push software and updates to specific ones. We also have loaner devices, and the Lost Mode feature allows me to lock the screen, display a message and make it ding so that the person knows to bring it back at the end of the day. I have found that their support is responsive and generally is able to solve or help me work through solving the problem I have.
• We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login. Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time. Addigy has a few updates planned that will allow us to more easily manage our client's Macs.
• Addigy is Awesome!! The Addigy software and their support team have been a great partner for us. As a MSP we embrace our all Mac customers and using Addigy allows us to support them with security policies, alerting and automatic software and App installs.
• Ease of enrolling Apple devices and deploying profiles/policies. Good dashboard interface and layout. Decent support. Ease of deploying applications to iPad and setting locked down single app kiosk modes. Remote control/screen sharing tool for Macs being developed.
• As a customer since 2019, my favorite aspect of Addigy is the fact that it is constantly improving and making changes. From the time I've started with Addigy, it is night-and-day how much more simple the product has become, and nicer to work with overall. From the way policies are handled, to UI changes, to added features/integrations, it has made MDM easy for an administrator like me, whose first MDM experience was with Addigy. Support is always quick to respond, and have always found resolutions to any issues I've had, there are also plenty of knowledge-base articles to help you along your way. They also provide paid training, which goes over the ins-and-outs of the product, which helped me improve my instance drastically.
• One part of the system I found particularly useful was the remote desktop, it allows me instant access to any computer within the business whenever a user needs help. This allows me to provide quick assistance and react to an issue straight away. Another thing our company has really benefitted from is the IT policy enforcement capabilities this has made it easier to enforce policy across the whole company in a smooth and consistent way. Asset management previously to take a long time, but using Addigy has sped this process up so much whilst still remaining to a high level of accuracy detail.
• Easy to use. Easy to administer device policies. Secure. Simple process. We are able to create policies, and swiftly deploy them to remotely managed devices without a large amount of end-user related assistance. Once a device is enrolled we can properly maintain the device remotely, and provide secure reliable patching and updates to the machine as well as manage the system to provide secure use for the end-user.
• Addigy's MDM is lightning-fast and works seamlessly with all the macOS and iOS products i've encountered. The policies were recently revamped to make them even easier to manage (thanks!). I love that I can push custom apps to workstations, and all I have to do to onboard a new workstation is to install the Addigy agent.
• Amazing support, a dedicated community and a team willing to work with you on anything you need. Truly a large service with a small community feel that will make you believe that your voice and what you need matters!