Splashtop Remote SupportSplashtop
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Related Products
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About
Addigy is the the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000.
Addigy Guarantees Your Apple Success! How? Let us show you:
• Real-time monitoring and management of all your Apple devices.
• Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes.
• Custom compliance support to enforce policies for both groups and individual devices.
• Easy software updates. Report, configure, and deploy all OS and third-party software updates.
• Instant remote access to macOS devices for fast troubleshooting and issue resolution.
Everything your team needs for optimal Apple management—and nothing you don’t.
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About
Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
MSPs and corporate IT teams looking for a SaaS solution to manage and secure Apple devices.
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Audience
Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$5 to $6 per device
Contact us for a custom quote.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationAddigy
Founded: 2014
United States
addigy.com
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Company InformationSplashtop
Founded: 2006
United States
www.splashtop.com/products/remote-support
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Alternatives |
Alternatives |
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Categories |
Categories |
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MSP Features
Backup Management
Not Supported
Billing & Invoicing
Not Supported
CRM
Not Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Live Chat
Supported
Patch Management
Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Systems Monitoring
Supported
Scheduling
Supported
IT Asset Management Features
Asset Tracking
Supported
Audit Management
Supported
Compliance Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Cost Tracking
Not Supported
Depreciation Management
Not Supported
Inventory Management
Supported
IT Service Management
Supported
Maintenance Management
Supported
Procurement Management
Supported
Requisition Management
Not Supported
Supplier Management
Not Supported
IT Management Features
Capacity Monitoring
Not Supported
Compliance Management
Supported
Event Logs
Supported
Hardware Inventory
Supported
IT Budgeting
Not Supported
License Management
Supported
Patch Management
Supported
Remote Access
Supported
Scheduling
Not Supported
Software Inventory
Supported
User Activity Monitoring
Supported
Mobile Device Management (MDM) Features
Automatic Device Recognition
Supported
Data Management
Not Supported
Deployment Management
Supported
Inventory Management
Supported
Maintenance Utilities
Supported
Procurement Management
Supported
Remote Update / Installation
Supported
Software Management
Supported
Synchronization Management
Not Supported
Wireless Network Support
Supported
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MSP Features
Backup Management
Not Supported
Billing & Invoicing
Not Supported
CRM
Not Supported
Dashboard
Not Supported
Help Desk
Not Supported
Issue Management
Not Supported
Live Chat
Not Supported
Patch Management
Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Systems Monitoring
Supported
Scheduling
Supported
RMM Features
Deployment Management
Supported
For MSPs
Supported
IT Asset Management
Supported
Mobile Access
Supported
Network Monitoring
Not Supported
Patch Management
Not Supported
Real-time Alerts
Supported
Remediation Management
Not Supported
Endpoint Protection Features
Activity Log
Supported
Antivirus
Supported
Application Security
Supported
Behavioral Analytics
Not Supported
Device Management
Supported
Encryption
Not Supported
Signature Matching
Not Supported
Web Threat Management
Supported
Whitelisting / Blacklisting
Not Supported
Remote Support Features
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Not Supported
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Integrations
Autotask PSA
Supported
Freshdesk
Supported
Zendesk
Supported
Active Directory
Not Supported
Addigy
Not Supported
Atera
Not Supported
Hudu
Supported
IT Glue
Supported
Josys
Supported
Liongard
Supported
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Integrations
Autotask PSA
Supported
Freshdesk
Supported
Zendesk
Supported
Active Directory
Supported
Addigy
Supported
Atera
Supported
Hudu
Not Supported
IT Glue
Not Supported
Josys
Not Supported
Liongard
Not Supported
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