Simple ChatSA Inc.
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Related Products
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About
Account Editor, a Shopify order editing app, helps you save time and retain more revenue. Enable self-serve order editing on the order status page with shipping address validation, smart cancellations, and post-purchase upsells. Reduce order cancellations, returns, and support tickets while increasing average order value and delivering a smoother post-purchase experience. Built by Shopify Platinum Partner IT-Geeks, it integrates with Shopify Flow for complete automation.
Let customers instantly add, remove & edit items + edit address after purchase
Google-powered address validation service so customers enter the right address
Send customisable automated emails to staff & customers when orders are edited
Increase average order value (AOV) with post-purchase upsell offers during edit
Works seamlessly with Shopify Flow and provides 3PL integration
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About
Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved.
Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context.
Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Shopify stores
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Audience
Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
$25/month
Free Version
Supported
Free Trial
Supported
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Pricing
$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAccount Editor
Founded: 2025
United States
www.accounteditor.com
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Company InformationSA Inc.
Founded: 2017
Canada
simple-chat.com
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Categories |
Categories |
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Integrations
Shopify
Supported
ShipHero
Not Supported
Shopify Flow
Not Supported
Slack
Not Supported
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Integrations
Shopify
Supported
ShipHero
Supported
Shopify Flow
Supported
Slack
Supported
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