ASC

ASC

ASC Technologies
MyQuality

MyQuality

JLodge
+
+

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About

With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.

About

Our proprietary software, MyQuality, uses your data to create reports that fulfill your requirements, identify opportunities, and measure results objectively. All the information you need is right at your fingertips, allowing you to track the progress of your teams and individuals in real-time. MyQuality manages the complete quality assurance process from quality monitoring and coaching to calibration and dispute challenges, and all your data is in easily customizable formats that fit your company’s needs and tease out the data-driven insights you’re looking for. Access real-time data at any time from any web-enabled device. Get unlimited user-customized reporting, compatible with your forms. Seamlessly bring in outside data sources such as customer satisfaction, customer relationship management, rosters, and speech analytics. Customizable interface fits all roles within your organization.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that want to increase their service quality

Audience

Businesses and companies interested in a real-time reporting solution to measure results objectively

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/

Company Information

JLodge
United States
jlodge.com/deeper-insights/my-quality/

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Categories

Categories

Integrations

Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Creovai
Frazer Auto Dealer Software
InterForm
Salesforce
adepsi

Integrations

Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Creovai
Frazer Auto Dealer Software
InterForm
Salesforce
adepsi
Claim ASC and update features and information
Claim ASC and update features and information
Claim MyQuality and update features and information
Claim MyQuality and update features and information