ASC

ASC

ASC Technologies
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About

With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.

About

Gain control over collections with Cogent, an on-premise debt collection and case management solution. Cogent features include rules engine, on-boarding, document management, and calendar management functionalities. With Cogent's rules engine, users get a set of predefined rules and conditions for data assessment and evaluation. Cogent's case management functionality enables users to manage case records and dates. Our analysts are real people who can pick up on the subtleties of conversation and emotion in every call. We secure call recordings in redundant paths and are equipped to remove sensitive customer information. We offer industry-best times for processing and grading calls while maintaining quality and attention-to-detail. Callcap employs world class developers and has the ability to deliver unique project requirements. Callcap was the first to provide near real-time call monitoring and a proprietary listen system.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses that want to increase their service quality

Audience

Companies searching for a solution to manage and improve their debt operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/

Company Information

Callcap
Founded: 2001
United States
www.callcap.com

Alternatives

OmniPCX RECORD Suite

OmniPCX RECORD Suite

Alcatel-Lucent

Alternatives

Cogent

Cogent

AgreeYa Solutions
Aspect Quality

Aspect Quality

Aspect, an Alvaria Brand
Cogent

Cogent

AgreeYa Solutions
HindSight

HindSight

Exacom
Capture911

Capture911

HigherGround

Categories

Call Recording Supported

Categories

Call Recording Supported
Call Tracking Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported

Integrations

Salesforce Supported
Azure Marketplace Supported
Blotout Not Supported
Charge-off Loan Tracker Supported
Classter Supported
Cloudya Supported
Creovai Supported
Frazer Auto Dealer Software Supported
Google Analytics Not Supported
InterForm Supported
Meltano Not Supported
TapClicks Not Supported
Zoom Phone Supported
adepsi Supported

Integrations

Salesforce Supported
Azure Marketplace Not Supported
Blotout Supported
Charge-off Loan Tracker Not Supported
Classter Not Supported
Cloudya Not Supported
Creovai Not Supported
Frazer Auto Dealer Software Not Supported
Google Analytics Supported
InterForm Not Supported
Meltano Supported
TapClicks Supported
Zoom Phone Not Supported
adepsi Not Supported
Claim ASC and update features and information
Claim ASC and update features and information
Claim Callcap and update features and information
Claim Callcap and update features and information