Salesforce Agentforce CommunicationsSalesforce
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Related Products
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About
AI Work offers a suite of purpose-built AI work models designed to help professionals analyze, execute, and make decisions faster. Each model—ranging from equity analysis and market monitoring to accounting, recruiting, and customer service—is engineered for speed, accuracy, and real-world business impact. Prebuilt AI work models like Orion AI, Hermes AI, Olympus AI, Luca AI, Freddie AI, and Yumi AI address specialized roles while delivering measurable time and cost savings. Businesses can also request fully customized AI work models tailored to unique workflows. The platform’s tools have been proven to reduce analysis time by over 98% and cut costs by more than 90% compared to manual processes. With AI Work, professionals can focus on strategy and high-value decisions while AI handles the heavy lifting.
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About
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses and professionals across finance, HR, operations, and customer service seeking specialized AI solutions to automate tasks, accelerate decision-making, and reduce operational costs
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Audience
Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$325 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAI Work
Founded: 2009
Cayman Islands
www.ai-wk.com
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
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Integrations
Collate
Salesforce
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