Alternatives to Salesforce Agentforce Communications
Compare Salesforce Agentforce Communications alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Salesforce Agentforce Communications in 2026. Compare features, ratings, user reviews, pricing, and more from Salesforce Agentforce Communications competitors and alternatives in order to make an informed decision for your business.
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1
OneBill
OneBill
OneBill is an end-to-end subscription management, billing, and revenue management platform that powers the entire customer lead-to-revenue generation experience. OneBill supports all types of billing models such as one-time billing, subscription billing, recurring billing, and usage-based billing. OneBill’s seamless integration with other enterprise systems such as carriers & service providers, payment gateways, accounting & admin, taxation, and CRM & ERP platforms is made possible with open APIs. The platform covers all aspects of a business from CPQ, automated order provisioning & activation, billing & invoicing, all the way to revenue reporting, customer subscription management, and channel partner commission management. OneBill has been helping SMBs, SMEs, and large enterprises to reduce billing errors, compliance risk and drive greater efficiency with an end-to-end billing and revenue management solution fully integrated with some of the world’s leading solutions.Starting Price: $1500.00 -
2
Routee
AMD Telecom
Routee is an intelligent omnichannel communication platform (CPaaS) offering advanced Web and API automation for all industries worldwide. Powered by AMD Telecom’s robust infrastructure, Routee's services enable businesses to optimize their marketing & business processes. -SMS Marketing: tailor-made messages based on customers' individual preferences -Email Marketing: personalized newsletters & email campaigns based on an audience's behavioral data -Transactional Email: automated emails to customers on important data regarding their transactions -Marketing Automation: rich forms & customer data capture, automation of repetitive marketing tasks, and tracking of marketing campaigns -Two Factor Authentication: a second layer of security with fallback through SMS, Voice, Viber & Missed Call -Cloud IVR: multilingual capabilities, turning speech into text, & text to human-sounding speech -Push Notification: personalized web & mobile push notifications, based on segmentation and userStarting Price: $0.01 one-time fee -
3
Salesforce Agentforce Energy & Utilities
Salesforce
Agentforce Energy & Utilities, formerly Energy & Utilities Cloud, is Salesforce’s industry-specific AI CRM built for energy providers and utilities. It unifies customer, asset, and operational data on a single platform designed for regulated and competitive markets. The solution delivers built-in automation, predictive and generative AI, and real-time insights to improve service and efficiency. Smart Utility Contact Center tools empower agents with full customer visibility and next-best actions. Industry-specific CPQ supports complex quoting for commodities and non-commodity products. A comprehensive energy and utilities data model enables seamless sales, service, field operations, and asset management. Agentforce Energy & Utilities helps organizations lead the energy transition while boosting growth and sustainability initiatives.Starting Price: $275 per month -
4
Salesforce Agentforce Media
Salesforce
Agentforce Media, formerly Media Cloud, is Salesforce’s AI-powered CRM built specifically for media and entertainment companies. It unifies audience and advertiser data to maximize monetization across every channel. Built on the world’s #1 AI CRM, it streamlines advertising sales, subscriber management, and operational workflows. Prebuilt industry modules and workflows help reduce operating costs and accelerate time to revenue. Advertising Sales Management tools support campaign planning, CPQ, and order management. Subscriber Lifecycle Management enables personalized journeys and churn reduction through data-driven insights. Agentforce Media empowers organizations to scale growth, improve efficiency, and drive faster ROI.Starting Price: $325 per month -
5
Salesforce Agentforce Life Sciences
Salesforce
Agentforce Life Sciences, formerly Life Sciences Cloud, is Salesforce’s AI-first engagement platform built for Pharma, MedTech, Consumer Health, and Animal Health organizations. It unifies clinical, medical, commercial, and patient services functions on a compliant, industry-specific CRM foundation. The platform enables cross-functional teams to engage healthcare providers and patients using real-time, data-driven insights. AI-powered automation accelerates clinical trials, improves medical inquiry management, and enhances commercial engagement. Life Sciences Cloud supports compliant workflows with audit trails and governance embedded directly into daily operations. Patient services teams can streamline benefits verification, adherence programs, and adverse event management. Agentforce Life Sciences helps organizations bring therapies and devices to market faster while improving operational efficiency and stakeholder engagement. -
6
Salesforce Agentforce Health
Salesforce
Agentforce Health, formerly Health Cloud, is Salesforce’s AI-first platform built specifically for healthcare organizations. It connects clinical and non-clinical data on a unified, healthcare-specific data model to create a complete patient and member view. The platform leverages pre-built and configurable AI agents to automate workflows and surface real-time insights. Health Cloud helps reduce staff burnout by streamlining administrative tasks and improving operational efficiency. It supports personalized patient engagement and accelerates time to care through intelligent automation. Interoperability features integrate EHR and third-party systems to ensure seamless data exchange. Agentforce Health empowers providers, payers, and public health agencies to deliver connected, compliant, and patient-centered care. -
7
Salesforce Agentforce Automotive
Salesforce
Agentforce Automotive, formerly Automotive Cloud, is Salesforce’s AI-powered CRM platform built specifically for the automotive industry. It unifies driver and vehicle data to create a single, connected view across sales, service, and ownership experiences. Automotive Cloud enables teams to manage leases, warranties, claims, and service milestones within one centralized system. AI-driven alerts and recommendations help customer-facing employees take proactive action. The platform supports immersive, personalized driver experiences beyond the initial vehicle purchase. Integrated automation improves operational efficiency and productivity across dealerships and OEM networks. Agentforce Automotive empowers automotive brands to strengthen relationships, increase loyalty, and innovate faster. -
8
Salesforce Agentforce Commerce
Salesforce
Agentforce Commerce, formerly Commerce Cloud, is Salesforce’s unified ecommerce platform designed to power connected digital and in-store experiences. It integrates ecommerce, POS, order management, and payments into a single AI-driven system. Powered by Agentforce, Salesforce’s trusted AI, the platform supports merchandising teams and enables guided shopping for customers. Businesses can manage B2C, B2B, and direct-to-consumer operations from one connected environment. With composable and headless commerce capabilities, brands can innovate faster while reducing total cost of ownership. The platform delivers enterprise-grade reliability with 99.99% historical uptime. Agentforce Commerce helps leading brands increase revenue, accelerate time to value, and scale confidently. -
9
Salesforce Agentforce Service
Salesforce
Agentforce Service, formerly Service Cloud, is Salesforce’s AI-powered customer service platform designed to unify humans and AI agents across every touchpoint. It connects contact center, self-service, and field service operations on one trusted CRM platform. AI-driven agents provide real-time insights, next-best actions, and personalized responses to improve service quality. The Service Console offers a unified workspace for case management, collaboration, and automation. Built-in knowledge management ensures accurate, AI-grounded answers for both reps and customers. Incident management tools help teams detect and resolve disruptions proactively. Agentforce Service enables organizations to reduce costs while delivering faster, more personalized customer experiences.Starting Price: $75.00/month/user -
10
Agentforce 360 for Financial Services
Salesforce
Agentforce 360 for Financial Services is Salesforce’s AI-powered CRM platform built specifically for banking, insurance, and wealth management organizations. It enables firms to become agentic enterprises by combining trusted AI with unified customer data. The platform empowers advisors, bankers, brokers, and service teams to proactively engage customers and drive revenue growth. Financial Services Cloud centralizes front-, middle-, and back-office operations on one connected system. AI-powered automation improves productivity, streamlines onboarding, and personalizes customer interactions. Purpose-built solutions support retail banking, commercial banking, insurance, lending, and wealth management. Agentforce 360 helps financial institutions increase ROI, enhance customer loyalty, and modernize digital experiences at scale. -
11
Salesforce Agentforce Revenue Management
Salesforce
Agentforce Revenue Management, formerly Revenue Cloud, is Salesforce’s integrated CPQ and revenue management solution built on the world’s #1 AI CRM. It enables sales teams to configure, price, and quote products quickly and accurately from any channel. The platform accelerates the quote-to-cash process with guided selling, automated approvals, and intelligent discounting rules. A unified product catalog and flexible pricing engine help organizations launch new offerings faster while maintaining pricing control. Dynamic deal management allows teams to generate and modify personalized quotes using real-time CRM and transaction data. Built-in automation reduces manual work and mitigates business risk. Agentforce Revenue Management helps organizations close deals faster while improving sales productivity and revenue visibility.Starting Price: $75 per user per month -
12
CostGuard
IDI Billing Solutions
The telecom market has changed dramatically over the past decade with mobile devices, over-the-top communication services such as video streaming, the Internet of Things (IoT) and a moderation in demand for traditional voice services, all acting as major industry disruptors. As IoT and 5G become even more prevalent, the complexities of telecom billing and operations will continue to increase. To stay competitive and grow with the market, Communications Service Providers (CSPs) will need to replace legacy billing systems with convergent billing systems that offer greater flexibility and cost-saving efficiencies. With an easy-to-use convergent billing system like CostGuard, you can increase business efficiency by using a single platform for billing, rating, invoicing and collection across all types of customers, markets or service lines. You can also launch brand new products, services and pricing models faster than your competition. -
13
Salesforce Agentforce Net Zero
Salesforce
Agentforce Net Zero, formerly Net Zero Cloud, is Salesforce’s sustainability management platform built on the world’s #1 AI CRM. It centralizes environmental and operational data to help organizations measure, manage, and report on sustainability initiatives. The platform automates carbon accounting by converting energy, travel, and fleet data into emissions aligned with the Greenhouse Gas Protocol. Agentforce AI enables teams to ask natural language questions, generate insights, and automate complex reporting tasks. Framework-specific report builders support compliance with standards such as CSRD, SASB, GRI, and CDP. Net Zero Cloud also consolidates Scope 1, 2, and 3 emissions data across suppliers and subsidiaries. It helps organizations transform sustainability efforts into measurable business value and strategic decision-making.Starting Price: $48,000 per year -
14
Salesforce Agentforce Education
Salesforce
Agentforce Education, formerly Education Cloud, is Salesforce’s AI-powered platform designed to unify CRM and next-generation student information system capabilities. It connects recruitment, admissions, academic operations, student success, and advancement teams on a single, flexible data foundation. The platform delivers proactive, data-driven insights to support every stage of the learner lifecycle. AI-powered agents provide 24/7 assistance for prospective students, advisors, and fundraisers. Institutions can personalize engagement, streamline operations, and automate routine administrative tasks. Integrated analytics help staff predict trends and take timely action to improve outcomes. Agentforce Education empowers institutions to deliver connected, lifelong learning experiences at scale.Starting Price: $36 per month -
15
Agentforce 360 for Manufacturing
Salesforce
Agentforce 360 for Manufacturing is Salesforce’s AI-powered CRM platform designed to unify the manufacturing value chain. It integrates customer, product, and asset data into one connected system to improve visibility and efficiency. The platform enables manufacturers to modernize commercial operations and streamline collaboration between sales and operations teams. AI agents support service teams by accelerating case resolution and automating warranty claims. Agentforce Manufacturing also enhances demand forecasting and opportunity management. Built on Salesforce’s AI CRM, it delivers real-time insights to improve decision-making and productivity. The solution helps manufacturers drive revenue growth while optimizing service and partner engagement. -
16
Salesforce Agentforce Marketing
Salesforce
Agentforce Marketing, formerly Marketing Cloud, is Salesforce’s AI-powered marketing platform designed to create personalized, two-way customer conversations. It combines unified data, autonomous AI agents, and full-funnel workflows into one connected system. Marketing Cloud enables businesses to deliver cross-channel campaigns that adapt in real time to customer behavior. With a single, trusted view of the customer, teams can coordinate efforts across marketing, sales, and service. The platform includes tools for automation, personalization, analytics, and loyalty management. Built-in AI capabilities help optimize campaigns and continuously improve performance. Agentforce Marketing empowers organizations to increase engagement, ROI, and long-term customer value. -
17
Enghouse Billing SaaS
Enghouse Networks
Enghouse Billing SaaS platform provides integrated order entry, order management, workflow, billing and provisioning capabilities via a Software as a Service (SaaS) business model. SaaS is enabling Service Providers to reduce time to revenue while delivering the ability to rapidly launch next-generation converged telecommunications services. Define and automate complex workflows through an integrated Business Process Management (BPM) system. An automated order process and provisioning platform with out-of-the-box integration to 3rd party systems. Out-of-the-box support for Salesforce, in addition to entitlement management, trouble ticketing and customer self-serve. Full support for e-Bill presentment, payment processing, AR management and GL integration. -
18
Salesforce AgentExchange
Salesforce
AgentExchange is a trusted AI marketplace integrated with Salesforce, offering a library of ready-to-use agentic AI components. It allows businesses to explore, deploy, and purchase AI agents and solutions to enhance their workflows. With a wide selection of customizable actions, topics, and templates, AgentExchange empowers businesses to streamline their processes, saving both time and money by integrating intelligent automation into their Salesforce environment. The marketplace is designed for both partners and the Salesforce community to collaborate and create tailored solutions that extend the capabilities of Agentforce. -
19
Agentforce 360 for Nonprofits
Salesforce
Agentforce 360 for Nonprofits is Salesforce’s AI-powered CRM platform designed to help nonprofit organizations maximize their impact. Built on the trusted Agentforce 360 platform, it unifies fundraising, program management, volunteer coordination, and stakeholder engagement in one system. The solution provides a 360-degree view of donors, beneficiaries, volunteers, and partners. AI-powered tools help nonprofits fundraise smarter, streamline operations, and improve program outcomes. Nonprofit Cloud centralizes data to enhance collaboration across teams and departments. Purpose-built features support grantmaking, marketing, volunteer management, and impact measurement. Agentforce 360 for Nonprofits empowers organizations to drive mission success with greater efficiency and insight.Starting Price: $36 per month -
20
BillGenie
Global Solutions
Our telecom expense management software can reduce the complexity, manual coding and overall costs related to all of your telecom expenses. It simplifies the bill paying process while saving your company money. It gives clients a full overview of the last 6 months of their telecom expenses and usage, including total spend, service maps, inventory tracking, as well as individual & departmental usage. You are easily able to approve payments, purchases and disputes through our convenient client portal. Our web-based telecom expense management software proactively helps to reduce costs via automation and in-depth analysis. Combing this remarkable software with our experienced account managers allows us to identify and implement abundant savings efficiently and effectively. This ultimately results in very high ROI for clients. -
21
Salesforce Agentforce 360 Platform
Salesforce
Agentforce 360 Platform is Salesforce’s unified, AI-native foundation designed to help organizations build and scale an agentic enterprise. It connects humans, data, AI agents, and applications on one trusted and open platform. With Data 360, businesses can unify and govern enterprise data to deliver accurate, contextual insights across every workflow. Customer 360 integrates sales, service, marketing, commerce, and industry solutions into a single AI-powered customer view. Slack serves as the collaborative layer where employees and AI agents interact in real time to automate and act securely. The platform includes built-in integration, automation, analytics, security, and DevOps tools to streamline development and operations. Running on Hyperforce infrastructure, Agentforce 360 enables companies to innovate quickly while maintaining enterprise-grade security, compliance, and performance.Starting Price: $25.00/month/user -
22
Agentforce Vibes
Salesforce
Agentforce Vibes introduces vibe coding, a generative AI–powered approach that lets developers convert natural language instructions into production-ready Salesforce applications with enterprise-grade security, governance, and infrastructure. Unlike simpler vibe coding tools aimed at prototyping, Agentforce Vibes supports the full development lifecycle, ideation, building, testing, deployment, and observability, while integrating with Salesforce’s platform and trust layers. It functions as an AI-powered IDE (usable within VS Code or any VS Code-compatible environment) that understands your Salesforce schema and metadata, enabling features such as agentic code generation (Apex, HTML, CSS, JavaScript), intelligent rule enforcement, test case generation, debugging, rollbacks, and natural language DevOps. It supports multiple language models, is extensible via Model Context Protocol (MCP) with over 20 built-in tools, and allows reuse of existing code. -
23
Nexign BSS
Nexign
Nexign Business Support System (BSS) is a modular, convergent platform designed to streamline end-to-end telecom business processes. It enables communications service providers (CSPs) to replace outdated, monolithic systems with a single platform that supports various services, including network monetization, partner management, and IoT connectivity. Nexign BSS' universal monetization engine allows for diverse revenue scenarios across different services, network types, and payment models, facilitating the creation of attractive bundles that combine connectivity, digital services, and partner products. Nexign BSS is built using trusted open-source software, making it database-agnostic and compatible with various operating systems, thereby reducing the risk of vendor lock-in and lowering the total cost of ownership. Its open architecture aligns with TM Forum's Open APIs and key industry standards, ensuring seamless integration into existing IT landscapes and more. -
24
The Layer
Layer Systems
Discover how The Layer supports leading Telecoms & IT companies on their digital transformation journeys through a unique blend of industry-specific software and professional services. Secure cloud-based platform accessible anywhere, designed to help Telecoms & IT businesses drive revenue & increase retention. Unlock the power of a single pane of glass, with a 360-degree view of all data, and easy access to customer accounts in one powerful system. Keep your customers & leverage existing revenue streams with insightful data about your customer accounts & purchasing history. Offer cross & up sell opportunities and deliver lightning fast lead-to-order times. Turn your data into high value information with real-time KPI reporting and dashboards to make better, more informed business decisions. -
25
Oracle Communications BRM
Oracle
Oracle Communications Billing and Revenue Management (BRM) is a comprehensive, cloud-native platform designed to support the monetization needs of communications service providers (CSPs) in the 5G era. It offers flexible billing models, including subscription billing, white-label billing, and billing-on-behalf-of arrangements, enabling CSPs to adapt to diverse business scenarios. It ensures accurate billing experiences through comprehensive management of payments, collections, invoicing, accounts receivable, taxation, general ledger integration, and reporting. BRM supports complex hierarchical structures, facilitating the launch of offers for B2C, B2B, and B2B2X models, including group account plans, billing-time discounting, and various charge types. It also enables partner revenue settlement, ensuring accurate accountability across the revenue lifecycle. -
26
BillView
Fastlane Software
Fastlane Software is pleased to present the 'BillView' solution to Telecoms management. The BillView solution is a combination of specialist bill integration software and industry expertise focused on providing the highest standards in bill reporting and analytic consultancy. Billview is a comprehensive online telecommunication asset management and bill reporting service that enables organizations to manage all aspects of their telecoms inventory, usage and expenditure. We offer a range of analytic reports and services to assist in evaluating, understanding and benchmarking your organization's telecommunications costs and inventory. Telecommunication billing is complicated. Collate the information needed to ensure you're being charged for only what you should, at the rates you're expecting. With extensive experience and a dedication to telecommunication billing solutions, you will find no better partner to work with. -
27
Csmart Digital Marketplace
Covalense Digital Solutions
Csmart Digital Marketplace by Covalense Digital is a cloud-native, AI-driven platform that empowers telecoms and enterprises to launch and monetize digital ecosystems seamlessly. It enables omnichannel commerce and rapid partner onboarding through intuitive, self-service storefronts—offered as authenticated tenants or partner-branded portals Key capabilities include digital commerce, revenue settlement and partner management, dynamic product catalogs, promotions, bundles, and real-time contract handling. Built on microservices and open APIs, it supports secure, scalable deployment with Kubernetes, CI/CD pipelines, and extensible integrations. Segment your marketplace for B2C, B2B, or B2B2X models. Offer SaaS, IaaS, IoT services, devices, and vouchers—while automating billing, settlements, and partner analytics. With Csmart, you can personalize user engagement, expand global reach, optimize cost, and drive revenue growth.Starting Price: Custom -
28
Cerillion BSS/OSS Suite
Cerillion
Cerillion is a pre-integrated suite of BSS/OSS products for fixed, mobile, cable and multi-service Communications Services Providers (CSPs) worldwide. Built around a common technology framework using industry standards including TM Forum Open APIs, Open Digital Architecture and the 3GPP charging specifications, the product suite is available for modular and end-to-end solution delivery. Cerillion follows a pure product model, with regular six-monthly software releases, delivering incremental benefits through its evergreen software upgrade programme and ensuring customers always have access to the latest product features. The pre-integrated suite uses configuration not customisation to map business rules and processes across the whole BSS/OSS solution, and is designed with a strong focus on user experience, ensuring Cerillion products are intuitive and straightforward to use for an increasingly digital-native customer base. -
29
I-CONN
Telesoft Consulting
We are committed to providing our clients with Professional Quality Service & the Support that is needed to operate at the highest possible levels and stay one step ahead of the competition. Don’t hesitate to contact us with any questions. I-CONN supports the evolving business needs of today’s Telecom Service Providers. The comprehensive and converged solution with state‐of‐the‐art functionality and capabilities corresponds to the complex billing scene. I-CONN™ is an innovative system, based on the latest generation of software products and interfaces allowing fast adoption by our customers. It does not require specific local installations and works just like a desktop application but instead via a standard web browser such as Internet Explorer, Firefox and Google Chrome etc. -
30
Salesforce Agentforce
Salesforce
Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role. Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees. Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data. -
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The Kansys Edge
The Kansys Edge
Today, companies are looking for ways to grow revenue, reduce costs and move quickly. Flexible pricing for products and services, managing recurring revenue and enterprise contracts in a way that works best, changing business models without constraints, serves as a competitive edge; however, not every enterprise billing solution supports market-paced change. But we do. The Kansys Edge is a complete solution for charging, pricing, billing, settlement and customer care. The Kansys Edge empowers businesses to run their business the way they want. Our flexible billing solution fits your industry and business model. Subscription and usage-based pricing underpinned by an enterprise-grade rating and pricing engine. Subscriptions provide predictable recurring revenue and consumption-based models provide continual revenue while supporting agreements based on commitments and consumption desired by customers. -
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MINDBill
MIND CTI
MINDBill delivers a complete solution that suits carrier specific needs, across any line of business: voice, data, content, video; fixed, mobile, cable, satellite; prepaid and postpaid. We enable telecom operators to rapidly deploy services, support automated business processes and sophisticated business models and efficiently handle millions of subscribers and transactions. Web-based applications enabling the management of the entire life cycle of any type of customer: private or business, prepaid or postpaid. MINDBill includes Customer care application for your CSRs and Self Care app for the subscribers that wish to view their invoices on-line, make a payment or look at their data package usage. User-friendly module for the telco retail shops enabling operators such as GSM, TDMA and more to sell products, services and accessories seamlessly. PoS includes enhanced capabilities such as resource and inventory management, sales and cashier management. -
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Temis TEM
Temis Systems
We offer a complete end-to-end process on Telecom Expense Management from receiving Client telecoms invoices to the preparation of Journals with prescribed cost center allocation for the direct journal import into our Clients accounting software. Client telecoms-related invoices are received directly by Temis in paper, electronic or a combination of formats. This alleviates Client administration and processing burden freeing up key staff for other responsibilities. Billing data is then inputted by the team at Temis into our proprietary software. Our database is updated with starter and leaver details which are generally exported from our Client’s HR system. This helps us to identify new employees as well as the ones who have left the company. This reduces Client administration time and improves the accuracy of our reporting, facilitating a more accurate decision-making process. -
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Ericsson Digital BSS
Ericsson
Ericsson telecom charging and billing solutions are flexible, business-focused software solutions deployed in over 300 operators around the world. They are already supporting more than a billion customers worldwide, meeting the needs of operators, service providers and users alike. Spanning all B2C, B2B and B2B2X revenue streams, these solutions can help you evolve to capture and secure money streams and take advantage of business opportunities from both traditional telecom services as well as digital services, 5G and IoT. Plus, you’ll enjoy a converged platform that lets you handle all your users and services, regardless of payment option or access. Improve customer experience with data mediation that ensures correct data is collected from the network. Cloud-based, personalized and contextualized customer experience across multiple digital touchpoints. -
35
Omnia360
CHR Solutions
Powered by multi-threaded billing engines with multi-cycle billing capabilities, Omnia360 is a powerful customer care and billing tool. Our billing & CRM software comes with batch-based treatment processing tools, as well as configurable bill messaging and bill message triggers. Take advantage of our online billing software's highly flexible product modeling, allowing advanced pricing structures for package, promotional, and contractual pricing arrangements. Enjoy the freedom to completely configure plans, such as flat rate, block plans, tiered rating, account and multi-service-based rating plans, and even location-based rating. Transform your billing process with our customer billing software's automation. Batch-based treatment processing tools for late fees, notices, non-pay suspensions, disconnects, and write-offs allow for increased operational efficiency. -
36
Dynasoft Telefactura
Dynasoft
TeleFactura is the definitive convergent Telecom CDR billing software system with Radius, Xero and Sage integrations. Our modern and intuitive solution can be used for voice, VoIP, mobile MVNO, data and ISP billing, call accounting and rating, data mediation, provisioning, account reconciliation, Telecoms auditing and as Radius AAA server. It’s ideally suited to any company needing a full-featured solution to manage and control the access of their voice and data users to resources in real-time. TeleFactura is integrated with 15 different third-party systems from payment portals such as Paypal to Radius AAA server systems like Radius Manager and TekRadius. It boasts advanced reporting features, offers maximum flexibility thanks to hundreds of features, and is truly universal as it is able to bill anything, from recurrent charges to any database-driven, text file or HTTP-based CDR data. The Radius AAA Integration gives full Telecom authentication and authorization capabilities.Starting Price: $99 per month -
37
CommVergence
CommSoft
Billing can be a complex process that requires careful attention-to-detail and demands top quality service. With iCommVergence, you can effectively provide billing for all of today’s current telecommunications services and stay prepared for tomorrow’s challenges. This automated solution can help you send bills out on time, typically requiring less resources and time than you spend today. Take advantage of a single system, next-generation OSS/BSS solution that can help you: Conduct all of your billing functions from a single system. Implement table-driven functionality for extended flexibility. Deliver a superior CSR experience. Foster a converged multi-service environment. Develop a rules-driven engine for flexibility. Handle all billing, customer care, rating, trouble management, payment and POS functions. Integrate web-service driven technology to third parties. Realize flexible bundling and discounting options. Improve overall workflow processes. -
38
Seamless Distribution Systems
Seamless Distribution Systems
Seamless Distribution Systems (SDS) is a Swedish software company that provides software platforms and services for digital sales and distribution through mobile operators in emerging markets. It operates in over 50 markets in Africa, Asia, Middle East, Europe, and North America. SDS platforms process 15 billion transactions annually, worth more than US$14 billion in value. SDS's product suite includes ERS 360°, a dynamic recharge and dealer management platform that powers entire sales and distribution needs electronically. It enables building distributor and POS hierarchies with dynamic redefinition, digitizes access points to eliminate scratch cards, and provides transaction-level visibility. SDS' solutions are equipped with active-active features, providing stability and reliability while significantly reducing downtime, thus reducing the risk of revenue leakage and lost customers during internet connectivity or power outage. -
39
Salesforce Data 360
Salesforce
Data 360 is Salesforce’s next-generation data platform, evolving from Data Cloud to unify and activate enterprise data in real time. It connects fragmented data across systems into a single, trusted Customer 360 view without requiring data movement. Through Zero-Copy integrations, Data 360 works directly with platforms like Snowflake, Databricks, BigQuery, and AWS. The platform harmonizes structured and unstructured data to power personalized experiences and intelligent workflows. Built-in identity resolution and governance tools ensure data accuracy, compliance, and privacy. Data 360 enables real-time segmentation, predictive insights, and triggered automation across Salesforce and external applications. It serves as the data foundation for Agentforce, delivering context-rich intelligence to AI agents and business teams. -
40
basis2
Prophecy International
basis2 is the billing and customer management solution for the worldwide utility industry. basis2 is designed to cater to single and multi-product organizations, allowing simultaneous processing of all utility products, including consolidation into a single bill. With web-based access, basis2 ensures that vital customer and billing details are always available to support operational and strategic decisions. By being function-rich and suitable for the regulated, transitioning, and competitive markets, basis2 allows companies to successfully compete in this evolving industry. High performance, high integrity system. Utilizes sophisticated multi-streaming techniques. Independent of the operating system. Developed to operate at peak efficiency on any platform validated for Oracle and Oracle Applications. Exploits features and capabilities of Oracle – a world-leading application platform. -
41
Salesforce Privacy Center
Salesforce
Salesforce Privacy Center is a robust data privacy management solution designed to help businesses comply with privacy laws like the GDPR. It allows users to easily de-identify and delete sensitive data, streamline data subject access requests (DSARs), and simplify customer consent management. The platform features tools like the Preference Manager to manage consent and configure no-code templates for customer communication preferences. By ensuring proper data handling and compliance with privacy regulations, Privacy Center helps businesses mitigate risks while preparing data for applications like Agentforce and Customer 360. -
42
Emersion
Emersion Systems
Our platform streamlines and automates your processes, which saves time, reduces your overheads and improves your customer experience and profitability. Emersion integrates to business systems, vendors, distributors, payment merchants and enterprise software platforms. This saves time and ensures data is accurate no matter which system your staff use. Turn customer experience into a competitive advantage with Emersion’s combination of online customer portals, automated events and notifications, order management functionality and smart invoice templates. Small changes to your billing operations will have a big impact on cash flow and business profitability. Everything in Emersion happens in real-time – no batches, no waiting on data to refresh. -
43
Tecnotree DCBS
Tecnotree
Tecnotree's Digital Convergent Billing System (DCBS) is a unified revenue management solution designed to consolidate various business assets into reusable components for creating new business models that address the growing consumer appetite for new services. It provides an all-in-one convergent platform to manage traditional as well as next-gen services, helping Communication Service Providers (CSPs) maintain a holistic view of all services subscribed and used by customers to create novel ways for service monetization. DCBS enables CSPs to conveniently manage a mix of multiple services from themselves and partners alike. By providing real-time charging capabilities, it ensures accurate billing every time while supporting a broad range of flexible payment options. By monetizing all customers across business lines and types of service on a single platform, CSPs can rationalize inefficient legacy interfaces previously in place across various network elements. -
44
Tier1 Financial Solutions
Tier1 Financial Solutions
Tier1 Financial Solutions is a leader in global relationship management software for capital markets, corporate and investment banking and investment management professionals. We empower our clients to increase productivity, reduce relationship risks and enhance customer ROI. Tier1 delivers the tools, connectivity, and workflows that empower collaboration, transparency, and communication among capital markets participants and the clients they serve. Leveraging Salesforce’s trusted infrastructure and solid encryption, our extensible developer toolkit and plug-ins facilitate rapid custom application development with capital markets grade security, configurable coverage models and industry-specific business logic. -
45
Youreka
Youreka
Is your team using paper, PDFs, or spreadsheets in the field? Move your Forms, Surveys, and Checklists to Salesforce with Youreka. Seamlessly connect frontline data to your AI engine, enabling real-time insights, automation, and next-gen customer experiences. Youreka ensures that the foundational data, the lifeblood of Agentforce, is captured accurately, efficiently, and at scale. ✓ Drag-and-Drop Templates – Build forms in minutes with 20+ question types, including barcode scanners. ✓ Template AI Agent – Instantly create templates from AI prompts or PDFs, streamlining form creation. ✓ Conditional Logic – Build guided forms that show or hide questions based on responses. ✓ Photos – Prompt teams to capture specific photos and leverage AI to confirm compliance or suggest next steps. ✓ Field Mapping – Connect form fields to Salesforce with a click. Update records and related lists seamlessly. ✓ A True Offline Solution – Full functionality offline on iOS and Android—no compromises.Starting Price: $20/month -
46
OSS360
Advantage360 Software
OSS360 is a powerful module that is part of the Advantage360 suite. Providing true end-to-end operational support, OSS360 converges CDMA, CSP, GSM, TDMA, LTE, 3G, 4G, satellite, ILEC, MVNO, CENTREX, VoIP, CLEC, ISP, WISP, WiMAX, broadband, SMS, MMS, data, content, paging,voice mail, IPTV, and CATV billing in a single end-to-end platform. Core components of OSS360 include carrier-level customer relationship management (CRM), promotions, marketing, and commissions management, trouble ticketing, accounts receivable, churn and credit scoring, and GL, AP, lockbox, among others. Our platform provides all necessary software to manage your end-to-end business. No need to purchase separate modules from different vendors and through middleware and separate technologies configure them to work. Key benefits of our platform include Past Due Treatment, a valuable process that allows rules to be configured that when subscribers are delinquent actions can be taken to ensure service. -
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PortaBilling
PortaOne
PortaBilling is a comprehensive, convergent billing and charging platform designed for telecommunications service providers. It enables the launch, pricing, provisioning, and management of a complete range of telecommunication services, including voice and video calls, IP Centrex/Hosted IP PBX, IPTV and VoD, residential VoIP, CLEC-type services, WiFi, LTE, M2M/IoT, and more. It offers reduced deployment time, with access to billing in the cloud within a day, and provides enormous savings by maintaining the platform, eliminating the need for hardware purchasing, hosting, provisioning, and maintenance. PortaBilling ensures flexible scalability, allowing users to choose their ideal processing capacity and increase it on demand at any time. It guarantees zero downtime through a wide range of geographic locations to ensure redundancy during software upgrades.Starting Price: Free -
48
Optiva BSS Platform
Optiva
The Optiva BSS Platform is an end-to-end customer and revenue management solution that monetizes innovative services and delivers a high-quality customer experience. The platform allows operators and MVNOs to utilize real-time billing, charging, and fulfillment to differentiate themselves from the competition and maximize profitability. The suite supports 2G through 5G on a single platform, giving operators the tools they need to deliver a more advanced and personalized user experience cost-effectively. Optiva BSS Platform is a pre-integrated solution that goes beyond traditional billing. It allows for store-front provisioning, monetization, and cross-service promotions to be delivered in real time. It is designed for the cloud and can be deployed in public and private environments, and it delivers rapid launch and lowers TCO. The suite addresses all the monetization requirements of a service provider. -
49
Accenture Billing & Payments Engine
Accenture
Accenture Billing & Payments Engine (ABPE) is a comprehensive, cloud-enabled solution designed to simplify and enhance end-to-end billing and payment processes. It addresses complex billing challenges by supporting multi-company, multi-service, and multi-frequency billing scenarios, as well as intricate calculations through a highly configurable platform. ABPE offers exhaustive billing capabilities, including recurring, one-time, metered billing, subscriptions, payment plans, multi-source calculations, credit scoring/reporting, collections, dunning reporting, and multi-payee distributions. With hundreds of pre-built APIs, it seamlessly integrates with existing systems such as ERP, CIS, middleware, and CRM platforms. It also provides robust compliance and security features to ensure billing and payments are handled in accordance with industry regulations and best practices. -
50
Netcracker
Netcracker
Rapid digitization is disrupting the status quo of today’s communications markets. Constantly evolving customer needs and behaviors require service providers to adapt fast to deliver the outcomes that their customers expect. Building digital ecosystems, anticipating customer needs and delivering a digital-first customer experience will be essential for service providers to accelerate innovation, diversify into new markets and become the disruptors in the 5G era. Netcracker has the expertise, culture and resources to help service providers transform their business to thrive in a digital economy. Our innovative solutions, cutting-edge technology and value-driven services can help service providers to execute on their digital transformation goals with target business outcomes ensuring growth and profitability. Netcracker Cloud Transformation Services provide a comprehensive slate of best practices and methodologies to guarantee cloud-based transformation programs meet overall business.
