Dynasoft Telefactura
TeleFactura is the definitive convergent Telecom CDR billing software system with Radius, Xero and Sage integrations. Our modern and intuitive solution can be used for voice, VoIP, mobile MVNO, data and ISP billing, call accounting and rating, data mediation, provisioning, account reconciliation, Telecoms auditing and as Radius AAA server. It’s ideally suited to any company needing a full-featured solution to manage and control the access of their voice and data users to resources in real-time. TeleFactura is integrated with 15 different third-party systems from payment portals such as Paypal to Radius AAA server systems like Radius Manager and TekRadius. It boasts advanced reporting features, offers maximum flexibility thanks to hundreds of features, and is truly universal as it is able to bill anything, from recurrent charges to any database-driven, text file or HTTP-based CDR data. The Radius AAA Integration gives full Telecom authentication and authorization capabilities.
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Routee
Routee is an intelligent omnichannel communication platform (CPaaS) offering advanced Web and API automation for all industries worldwide. Powered by AMD Telecom’s robust infrastructure, Routee's services enable businesses to optimize their marketing & business processes.
-SMS Marketing: tailor-made messages based on customers' individual preferences
-Email Marketing: personalized newsletters & email campaigns based on an audience's behavioral data
-Transactional Email: automated emails to customers on important data regarding their transactions
-Marketing Automation: rich forms & customer data capture, automation of repetitive marketing tasks, and tracking of marketing campaigns
-Two Factor Authentication: a second layer of security with fallback through SMS, Voice, Viber & Missed Call
-Cloud IVR: multilingual capabilities, turning speech into text, & text to human-sounding speech
-Push Notification: personalized web & mobile push notifications, based on segmentation and user
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Salesforce Agentforce Communications
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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Ericsson Digital BSS
Ericsson telecom charging and billing solutions are flexible, business-focused software solutions deployed in over 300 operators around the world. They are already supporting more than a billion customers worldwide, meeting the needs of operators, service providers and users alike. Spanning all B2C, B2B and B2B2X revenue streams, these solutions can help you evolve to capture and secure money streams and take advantage of business opportunities from both traditional telecom services as well as digital services, 5G and IoT. Plus, you’ll enjoy a converged platform that lets you handle all your users and services, regardless of payment option or access. Improve customer experience with data mediation that ensures correct data is collected from the network. Cloud-based, personalized and contextualized customer experience across multiple digital touchpoints.
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