AI-QMS vs. UJET Comparison


AI-QMS Omind	UJET	+	+
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Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. 545 Ratings Visit Website CallHub CallHub is a digital organizing platform empowering political campaigns, nonprofits, advocacy groups, unions, and businesses with scalable outreach via calling, texting, email, and automation. The platform offers Predictive Dialer for high-volume campaigns, Power Dialer for personalized calls, and Auto Dialer. AI-powered Smart Insights categorize call sentiments. Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance maximize answer rates. Text capabilities include Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join with SMS/MMS support, URL tracking, and automated responses. Workflows automation enables multi-channel campaigns. The mobile app allows volunteers join campaigns from smartphones. CRM integrations with NationBuilder, NGP VAN, Salesforce, and Blackbaud ensure seamless sync. CallHub is SOC 2, ISO 27001, GDPR, and TCPA compliant. Trusted by 200,000+ campaigns, it has facilitated 1 billion calls and 750 million texts. 423 Ratings Visit Website Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. 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The platform offers pre-employment assessments that simulate real-world tasks and measure both technical and soft skills, including: - Coding, SQL and Excel challenges - Business writing and open-text responses - Soft skills like critical thinking, problem-solving and communication - One-way structured video interviews All assessments are auto-scored - reducing bias and ensuring consistency. See how candidates will perform in the role - before they’re hired. 104 Ratings Visit Website Encompassing Visions Encompassing Visions (ENCV), industry-leading job evaluation and pay equity software, is the best choice for organizations requiring transparent, comprehensive, and objective Job Evaluation software designed to help them ensure equal pay for work of equal value. ENCV's distinct advantage over every other job evaluation methodology is its ability to efficiently collect high-quality Job Data for every job in an organization. ENCV uses a multiple choice questionnaire to measure 29 job factors and behavioral competencies reflecting organizational culture and competitive advantage. Completed in less than 1 hour, the software can then automatically 1) verify response logic in more than 15 different ways; 2) generate a Job Description that highlights job-specific technical skills, behavioral competencies and evaluation rationale ; and, 3) produce job evaluation results that are both Pay Equity compliant and reflective of each role's unique and relative contribution to organizational succ 13 Ratings Visit Website Assembled Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions. 224 Ratings Visit Website
About AI-QMS by Omind is an smart call center quality management software to automate QA processes across voice channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time with AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI-QMS evaluates up to 100% of customer interactions. The platform provides QA reports, detect coaching needs, and maintain consistent service quality. Key Capabilities: Automated QA Scoring Sentiment & Emotion Analysis Compliance Auditing Multi-Channel Evaluation	About UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Call centers, Contact Centers and BPOs	Audience Customer Experience Managers, Call Center Managers
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Omind United States www.omind.ai/products/ai-qms/	Company Information UJET Founded: 2015 United States ujet.cx/
Alternatives Observe.AI	Alternatives Amazon Connect Amazon
Verint Quality Bot Verint	Genesys Cloud CX Genesys
QEval Etech Global Services	Five9
Intryc	NICE CXone Mpower NICE
Aspect Quality Aspect, an Alvaria Brand View All	Talkdesk View All
Categories Contact Center Quality Assurance	Categories AI Agents AI Voice Agents Auto Dialer Business VoIP Call Center Call Center Infrastructure (CCI) Contact Center as a Service (CCaaS) Contact Center Quality Assurance Conversational AI Customer Engagement Customer Experience Customer Satisfaction Customer Service Experience Orchestration IVR Live Chat Proactive Notification Remote Support Sales Dialers Telephony Voice Bot Workforce Optimization (WFO)
	Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback
Integrations Assembled Blotout Calabrio Quality Management Chatdesk Dialogflow Google Cloud Contact Center AI Meltano Microsoft Dynamics 365 Peopleware Replicant Salesforce Verint Workforce Engagement Zendesk Show More Integrations	Integrations Assembled Blotout Calabrio Quality Management Chatdesk Dialogflow Google Cloud Contact Center AI Meltano Microsoft Dynamics 365 Peopleware Replicant Salesforce Verint Workforce Engagement Zendesk Show More Integrations View All 13 Integrations
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