Ada

Ada

Ada.cx
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+

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About

8loop builds AI employees for customer experience. A single agent works across voice, WhatsApp, email and chat spanning sales, support and operations, integrates with your existing cloud telephony and CRM with no rip-and-replace, and continuously learns and improves itself as your business changes.

About

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate CX across channels with generative AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered 5.5B+ interactions since 2016. Its AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly. Eliminate wait times with natural AI Voice, deliver personalized service via AI Messaging, and automate 70% of email responses. Ada combines automation and intelligence with enterprise-grade control, transparency, and security (HIPAA, SOC2, GDPR). Own your AI strategy end-to-end - train agents with Playbooks, measure ROI through CSAT and KPIs, and integrate seamlessly via APIs. Discover how Ada reduces costs and improves response times without compromising quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

High-volume B2C and BFSI teams (lending, insurance, wealth, healthcare) scaling customer operations without adding headcount.

Audience

Digital-first scaling businesses looking to build engaging customer experiences across the customer journey

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0.01 to $0.03
Freemium
Free Version
Free Trial

Pricing

Ada offers conversation-based pricing. You’re charged based on how many conversations your AI agent handles, regardless of outcome. It’s a simple consumption model that measures usage, and offers economies of scale.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

8loop
Founded: 2025
India
8loop.ai

Company Information

Ada.cx
Founded: 2016
Canada
www.ada.cx

Alternatives

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
Eqho

Eqho

Eqho.ai

Categories

Categories

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

WhatsApp
5X
Aircall
Bluefish
Buffer Editor
CodeConvert
CodePeer
Facebook Messenger
Intercom
Matia
Mayhem Code Security
Operata
Oracle Cloud Infrastructure
Overleaf
Refraction
Salesforce
VectorCAST
Zendesk
Zendesk Chat
Zendesk Sunshine

Integrations

WhatsApp
5X
Aircall
Bluefish
Buffer Editor
CodeConvert
CodePeer
Facebook Messenger
Intercom
Matia
Mayhem Code Security
Operata
Oracle Cloud Infrastructure
Overleaf
Refraction
Salesforce
VectorCAST
Zendesk
Zendesk Chat
Zendesk Sunshine
Claim 8loop and update features and information
Claim 8loop and update features and information
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Claim Ada and update features and information