800.com vs. UniTalk Comparison


800.com	UniTalk	+	+
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About 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. Businesses use 800.com to track phone leads across websites, ads, social media, and offline marketing, improve response times, and follow up on missed calls. With integrations for Google Ads, GA4, Meta, Microsoft Ads, and popular CRMs, 800.com connects call data to marketing and sales workflows. The platform is easy to set up, flexible as businesses grow, and designed to turn phone calls into clearer insights and better customer experiences.		About UniTalk provides a wide range of services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, various types of telephone calls and routing, and much more.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Businesses that rely on inbound calls to generate leads, serve customers, and grow revenue.		Audience Call centers, sales departments, service departments, online stores, marketing agencies and others
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $19 per month $19 per month if billed annually $23 per month if billed monthly Free Version Not Supported Free Trial Supported		Pricing $35/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.1 / 5 features 4.8 / 5 design 4.2 / 5 support 5.0 / 5 Read all reviews
		Pros & Cons from Real Users Pros Switching to UniTalk’s Virtual PBX has significantly reduced our communication costs. It offers all the advanced features of a traditional PBX system without the hefty price tag, making it an excellent value for money. We like the quality of UniTalk services, communication, and technical support. It benefits our business processes UniTalk is a great way to streamline communication within your team and with your customers, increase your efficiency, and scale your business. Affordable prices, good communication quality, and functionality are the main advantages of UniTalk VoIP. UniTalk is a great choice for businesses of all sizes. I've been using UniTalk for my small business for a few months now, and I'm very impressed. UniTalk provides excellent call quality, even when I'm calling from a different country. I also like that UniTalk is easy to use. I also appreciate the fact that UniTalk is very affordable, and I'm saving a lot of money on my phone bill. Impressions of cooperation with UniTalk are positive. Pleasant managers, fast technical support, modern telephony technologies for reasonable prices. It's convenient that UniTalk Virtual PBX combines mobile and landline multichannel numbers into a single network, and allows you to add and connect any number of new operators in just a few minutes. Cons One downside we encountered is the limited language options in the personal account interface, which currently doesn't cover all our needs. However, UniTalk has assured us that they are actively working on adding more languages, which is promising for future improvements. Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself. At the beginning, it was difficult for us to set up a personal account and integrate it with our CRM on our own. But UniTalk technical support helped us. Recently we connected call tracking technology to collect analytics on phone calls. We tried to do it on our own, but it turned out to be difficult. We turned to UniTalk, and their technical support helped us. We are missing a few languages in our personal account - so far, this is the only thing that is frustrating. UniTalk has promised that they are already working on solving this problem.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information 800.com Founded: 1997 United States www.800.com		Company Information UniTalk Founded: 2017 Ukraine unitalk.cloud
Alternatives Dial800		Alternatives DID Global
Phone.com		Yo Telecom
VirtualPBX		Vozelia
Talkroute		Zadarma
Grasshopper GoTo View All		Insider Telecom View All
Categories AI Voice Agents Supported Bulk SMS Supported Business Phone Systems Supported Business VoIP Supported Call Forwarding Supported Call Tracking Supported International Calling Supported Second Phone Number Supported SMS API Supported SMS Marketing Supported Softphone Supported Telephony Supported Toll Free 800 Number Supported Vanity Phone Number Supported Virtual Phone Number Supported		Categories Business Phone Systems Supported Business VoIP Supported Telephony Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Not Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Show More Features Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Not Supported IVR / Voice Recognition Supported Keyword Tracking Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Supported Contact Management Supported Mass Texting Supported Message Personalization Not Supported MMS Not Supported Mobile Coupons Not Supported Mobile Keywords Supported Polls / Voting Not Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Not Supported Text-to-Win Not Supported		Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Not Supported Voice Quality Enhancement Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported
Integrations Google Analytics Supported HubSpot CRM Supported Salesforce Supported Facebook Ads Supported GoHighLevel Supported Google Ads Supported HubSpot Customer Platform Not Supported Looker Supported Make Supported Meta Ads Supported Microsoft Advertising Supported Microsoft Teams Not Supported Pipedrive Not Supported Slack Supported WordPress Supported Zapier Supported Zoho CRM Not Supported monday AI work platform Not Supported Show More Integrations View All 13 Integrations		Integrations Google Analytics Supported HubSpot CRM Supported Salesforce Supported Facebook Ads Not Supported GoHighLevel Not Supported Google Ads Not Supported HubSpot Customer Platform Supported Looker Not Supported Make Not Supported Meta Ads Not Supported Microsoft Advertising Not Supported Microsoft Teams Supported Pipedrive Supported Slack Not Supported WordPress Not Supported Zapier Not Supported Zoho CRM Supported monday AI work platform Supported Show More Integrations View All 8 Integrations
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