NextGenSwitch

NextGenSwitch

Infosoftbd Solutions
+
+
Visit Website

About

3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.

About

NextGenSwitch is a programmable API-driven communication platform designed to revolutionize voice and message communication solutions for businesses of all sizes. This versatile platform integrates a comprehensive suite of communication tools, including PBX, Call Center, and Call Campaign solutions, into a unified and scalable platform. Designed to streamline operations and enhance customer engagement, NextGenSwitch offers seamless CRM integration for better data management and workflow efficiency. Additionally, it includes a Click-to-Call feature that simplifies outbound calling by allowing users to initiate calls directly from their CRM, website, or other digital platforms. Features: Call Routing & AI Based IVR Voicemail & Call Recording Extensions & Hotdesk Campaign and Survey Automatic Call Distribution (ACD) Real-Time Monitoring & Analytics AI Assistant integration Twilio alike API

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies of all sizes in all industries that need an open standards IP PBX

Audience

Companies that need a programmable API-driven SIP softswitch

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free for up to 10 users
3CX Pricing is based on your needs. 3CX FREE is
free forever for up to 10 users. 3CX SMB is our low cost solution for up to 20 users. All other 3CX subscriptions are based on the number of simultaneous calls and not the number of extensions/users. This makes 3CX pricing much more competitive. Enter the number of users you have and we will automatically calculate the 3CX license size your company needs.
Free Version Supported
Free Trial Not Supported

Pricing

Free
Free version available at no cost
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.7 / 5
support 4.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros from Real Users

Pros

  • Easy to use and great features. The value for money is great. Support Linux and Windows. And great support team.
  • 3CX is very easy to use, for both the end user and the admin. Loaded with great features. The pricing structure is very affordable and more than competitive with other solutions out there. They are constantly adding updates and new features or improving on the ones they already had.
  • Easy to use. Reliable. Fast. Features are unreal. Set it and forget it. Chat features through a website. Texting to land lines is awesome. It goes on and on.
  • Flexible platform, user friendly, excellent support, moderate pricing, versions just keep getting better.
  • Incredibly user friendly with standard features normally hidden behind paywalls or add-on modules. Ability to allow users to manage their own extension settings and desk phone(s) to their liking along with time of day rules and routing allow admins to focus on the running of the system instead of the headaches of user management.
  • Small offices can get started with NO licensing costs! But, even so, the cost of licensing for larger systems is very reasonable when you break it down 'per phone'.
  • 3CX incorporates every feature you'd need to provide to businesses a way to facilitate a fantastic customer experience. We love the call queues so that customers don't have to endlessly hunt for an employee. The advanced database integration is mostly unheard of these days. Easy phone and trunk configuration make it a breeze to rollout.
  • Easy to manage. Lot's of administrative tasks are automated like renewing SSL certs. Flexible for most businesses.
  • Never pay per extension. Most innovative IP-PBX around. Scales up & down - easy to install & maintain. Answer calls from anywhere. Audio/video calls from you mobile. All these feature for a meagre annual license price.
  • Easy to configure and manage. Stability is key and 3CX doesn't fall short. SBC management and configuration is a breeze, people without knowledge can build their PBX easy.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

3CX
Founded: 2005
United States
www.3cx.com

Company Information

Infosoftbd Solutions
Founded: 2022
Bangladesh
nextgenswitch.com

Alternatives

PBXware

PBXware

Bicom Systems

Alternatives

ZepCall

ZepCall

Shivtel Communications
Zoom Phone

Zoom Phone

Zoom Communications

Categories

Business VoIP Supported
Call Center Supported
Cloud PBX Supported
Fax Server Supported
Live Chat Supported
PBX Supported
Softphone Supported
Telephony Supported
Video Conferencing Supported
Web Conferencing Supported

Categories

Telephony Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Fax Server Features

Archiving & Retention Not Supported
Automated Routing Supported
Delivery Management Not Supported
Email to Fax Not Supported
Fax to Email Supported
FoIP Supported
Whitelisting / Blacklisting Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Video Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Web Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Not Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Integrations

Acarda Outbound Supported
Call Coach AI Supported
Coeo Supported
DIDforSale Supported
Google Contacts Supported
Halo Service Desk Supported
HubSpot Customer Platform Supported
ITBoost Supported
Infrasys POS Supported
Inserve Supported
Microsoft Outlook Supported
SIP Caller Supported
SIPStation Supported
Salesforce Supported
TeamsDashboard Supported
Video RTC Supported
Vtiger CRM Supported
Wiretap Telecom Supported
Zendesk Supported
Zoho CRM Supported

Integrations

Acarda Outbound Not Supported
Call Coach AI Not Supported
Coeo Not Supported
DIDforSale Not Supported
Google Contacts Not Supported
Halo Service Desk Not Supported
HubSpot Customer Platform Not Supported
ITBoost Not Supported
Infrasys POS Not Supported
Inserve Not Supported
Microsoft Outlook Not Supported
SIP Caller Not Supported
SIPStation Not Supported
Salesforce Not Supported
TeamsDashboard Not Supported
Video RTC Not Supported
Vtiger CRM Not Supported
Wiretap Telecom Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
Claim NextGenSwitch and update features and information
Claim NextGenSwitch and update features and information