Best Call Accounting Software for Cloud - Page 2

We reveal the campaigns, channels and keywords that make your customers pick up the phone – so you can make your marketing more effective. ResponseTap gives each website session a unique number to connect the phone call to a customer’s website journey and campaign history, so you can understand which campaigns and keywords were responsible for driving phone sales. Smart Match offers the fastest and easiest way to link call revenue to marketing activity. When you activate it in ResponseTap, you can easily discover which marketing source is driving your highest value phone sales. All it takes is a simple CSV upload, meaning you can now effortlessly close the gap in your reporting puzzle. Easily make comparisons on performance with lifetime access to your call data. Some Call Intelligence providers only allow access to 12 months, but we think reporting year on year comparisons should be a given.

Welcome to InfoDEN Pty Ltd , an Australian-based software developer specializing in Hospitality Interfaces and PABX call logger, telephone call accounting and billing software. At InfoDEN providing quality products is only the first step to fulfilling our clients’ requirements. Every product is also accompanied by a high standard of professional customer service in order to provide our clients with the complete solution they desire. Our product range currently includes the PABX Call Logger plus over 30 other Hospitality Interfaces. For more information about any InfoDEN products or services please contact our Sales Manager. We develop all of our Interfaces In-house and can therefore modify our standard PMS Hospitality Interfaces to provide additional custom features, as required. Depending on the complexity of the customisation a development fee may apply. However, in most cases we cover the cost of development.

TalQ is a cloud-based call accounting solution with an automated voicemail function designed for the hospitality industry. It enables hotels to track and bill customer calls and room requests accurately, ensuring precise billing and improved operational efficiency. The system offers role-based access control to maintain data security, allowing administrators to manage user permissions effectively. With integrated deployment monitoring, TalQ centralizes data from properties worldwide on a unified platform, providing actionable insights through an intuitive dashboard. The automated voicemail feature facilitates quick responses to customer requests, enhancing guest satisfaction. Additionally, TalQ supports services like mini bar management, wake-up alarms, room service, and voice mailboxes, contributing to a comprehensive guest experience. The solution is compatible with both on-premises systems and cloud PBX systems, offering flexibility in deployment.

Integrate billing and guest data seamlessly with FCS Gateway, a gateway and call accounting solution. FCS Gateway features a centralized hub that allows users to simplify complex interface requirements and integrations. FCS Gateway features multi-language capabilities that cater to different people supporting the industry. With FCS Gateway's remote access feature, users can handle reporting and maintenance anywhere, anytime. Experience seamless billing and guest data integration with FCS Gateway. A complete gateway solution for providing guest data, call accounting, billing and a wide range of interface hub capabilities with all major PMS and PABX systems in the market. Hosted billing functionalities for all kinds of services including call billing, mini-bar posting, F&B, videos, Internet, bundle billing, etc. Supports other 3rd party systems for seamless integration for billing to the PMS.

Call SWEET! Call Accounting provides you with the information you need to make the best choices for optimizing your business. In-depth reporting on all incoming, outgoing and internal calls lets you see your telecommunications activity from every angle. Easily track details on individual extensions, departments or multiple sites, and make necessary changes to improve productivity and efficiency on all levels. Save time by having the reports you need automatically sent to your email daily, weekly, monthly or one time only. Make contact center analysis part of your routine with the added convenience of scheduled reports. Access Call SWEET! from the browser of your choice! Give remote workers and managers the ability to generate vital reports from their home office. Instant reports are just a few clicks away with Call SWEET!. Export any report in PDF or excel format, or view from your favorite web browser.

eCDR, all the reporting options and flexibility needed to effectively manage and allocate telecommunications expense. Easy to use and fully customizable. CDR-Data applications are supported by products that, collectively, provide you with all the resources needed to effectively manage your communications and personnel expenses without having to add resources. CDR-Data has built its reputation upon responsiveness to our clients, providing a level of seasoned hands-on expertise and knowledge that distinguishes our company from other solution providers. The secret to our success is keeping our clients’ needs uppermost in our minds every day. Any organization which charges back for communications usage has two major objectives: the bill needs to be delivered fast, and it needs to be 100% accurate. CDR-Data Bill-Back takes this burden off your shoulders by automating all the tasks and processes you don’t have time for, delivering a clear and accurate bill to your client.

A call accounting system/voice analytic is a software program that takes outgoing, incoming and internal call records generated by a telephone system, processes them and adds the Destination City and State, Costs, Trunk information, Extension User’s Name and Department. These processed records are used to generate a variety of detail and summary reports on telephone call activity. These reports can be used to analyze numerous elements regarding telephone usage and system efficiency. New computer technology and tools have allowed developers with creative thinking and innovative programming skills to create a whole new level of analytics. The new software works with traditional PBXs, new IP systems and mobile phones. Because the newer systems are browser based, they allow much greater access to managers across the enterprise providing managers with valuable information to manage their departments more effectively.

TeleMate.Net's Predictive UC Analytics product transforms complex communication into actionable business intelligence with secure, role-based access controls to provide proven value across the entire organization. See faster time to resolution in quality of service issues. Drive operational efficiencies for both IT and other business stakeholders. Use a single platform for both UC&C service assurance and workplace analytics. Link communication events by any possible means, providing 'super' views and further visibility. Create role-based controls, allowing employees to access simple, interactive dashboards. Statistically model all session activity to deliver foresight into what to expect tomorrow, next week, or next month. Publish information anytime, at any frequency, and in any format to have what you need when you need it. Provide complete visibility into voice, video, contact center, and collaboration technologies with a single solution.

Optimizing the return on any technology investment requires understanding its on-going usage and making adjustments consequently. The comprehensive and varying communications media types available on the market require also the capability to monitor, analyze and manage all these resources accordingly. PhonEX ONE Unified Communications analytics and call accounting delivers a full-management solution including real-time and historical data dashboard, traffic analysis, alerting and fraud detection tool to organizations around the world. PhonEX ONE provides in depth analysis of every session types specific to unified communications as well as traditional/VoIP PBXs, cellular activity and carrier data traffic. That’s what makes PhonEX ONE the perfect business intelligence tool for companies at any size for optimizing and monitoring their telephony communication networks.

ProfitWatch Call Accounting is an extremely user-friendly call accounting solution designed to meet the needs of the hospitality client. Offering seamless interface with almost any PBX and PMS model, ProfitWatch offers hotels, motels, casinos, resorts, spas, and cruise lines a powerful, simple solution to manage all their calls and so much more. ProfitWatch includes multiple pricing tiers to allow users to run promotional rates for guests and encourage phone usage. Invoices can be pulled on demand, or generated automatically and sent to a printer, saved to a file, or emailed. Receive immediate notification via email, SMS, and screen pop-ups when an emergency call has been placed anywhere on the property.

Whether you need help with Telecom, Mobility, SaaS, or a combination of them, manage it all with our singular expense management platform. Visualize, simplify, and optimize your entire technology estate with a single technology expense management solution.

CALLBROKER Report View is a server application that allows communications administrators or supervisors to analyze and assess the company's call traffic. CALLBROKER Report View is a reporting solution designed specifically for the growth of the Cisco Unified Communications customer, with no limit on IP phones or number of calls, CALLBROKER Report View offers the communications manager the necessary tools to quickly analyze and make decisions efficiently about communications in the organization. CALLBROKER ReportView provides analysis and control of both internal and incoming or outgoing telephone traffic, using a web-based user interface. CALLBROKER ReportView for callcenters provides information about queues and agents, as well as a wide selection of data that meets the requirements of any CRM, calls answered, abandoned, talk time, wait time and average wait time. Integration with Cisco CUCM through AXL, or LDAP. Alerts via email and exportable reports to pdf and excel.

Our products and solutions allow customers to move seamlessly - from digital self-service to human agents and back, enable agents to spot the customer context and drive Next Best Actions, and empower managers to take smarter business decisions. Accelerate customer & patient connection rates by contacting them on their preferred channel (voice, SMS/messaging or email) at the time they’re most likely to answer. Acqueon Engagement offers full dialing options–Preview, Progressive, Predictive or Agentless–letting you find the best mix between live agents, agent-assisted & automated campaigns. Always stay safe & compliance-ready. Our built-in Compliance suite checks (in real-time) for any new contacts your campaigns must avoid. Keep compliant with TCPA, DNC, GDPR, CCPA & extensive regulations with simple, built-in campaign controls. Use the included Right-to-Know & Right-to-be-Forgotten workflows/reporting to round-out complete campaign compliance.

Get more from your teams investment, with QualifyGo's range of historic and real-time reporting tools that keep you on top of calls and employee activity. ClarifyGo is hosted, managed and supported by Oak in the cloud. The result is a low-risk, cost-effective solution that saves you the hassle of looking after the system yourself. QualifyGo's user-defined dashboards, reports and wallboards help you understand - and handle with confidence - everything that matters, from Teams' Auto Attendants to user adoption. With a range of core and additional reporting capabilities to choose from, you can tailor QualifyGo to suit you, your department and your organization. Move beyond the basics in Teams. Monitor user adoption, call activity, and staff performance to manage calls, drive activity and identify training needs.

The ELEPHANT CALL MANAGEMENT SYSTEM is a call logging program designed to increase operator efficiency while providing accurate calculation and complete management of all your telephone costs. The user friendly interface and easy to configure reporting facility, enable you to create and manage carefully designed reports. These reports can highlight any shortcomings, measure the effectiveness of your configuration, assist in the detection of telephone fraud and abuse and provide you with accurate tariff analysis, which can help you negotiate better discounts to specific destinations. The ELEPHANT CALL MANAGEMENT SYSTEM strives to improve the efficiency of your business by itemising calls, selecting tariff plans to suit your call patterns and identifying which STD codes respond best to your marketing campaigns. The ELEPHANT CALL MANAGEMENT SYSTEM also enables you to monitor telephone use and abuse usage within your business.

Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision-making processes and productivity applications, facilitating client retention and new customer acquisition. Enables Manager to Communicate with Agent via Voice, Unbeknownst to Customer, and Assist with Sales and Service Issues. Weaves Your VOIP Solution Deeply into Client Decision Making Process and Productivity Applications. Recognizes Incoming Call Source and Provides Agent with Campaign Scripting and Additional Information. Facilitates More Efficient Use of Time, Enabling Agents to Capture More Clients. Increase Revenue and More Effectively Address Customer Service Issues.

Cloud9 is the leading cloud-native trader voice system that connects a global community of traders, brokers and front office financial professionals. Raising the bar for flexibility, efficiency and performance, the award-winning, fully cloud-native software as a service is the ideal turret phone replacement – modernizing trader voice with seamless deployment, rich telephony features, and data-powered insights.

Microcall integrates with any kind and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions. Automate Microcall integration with Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin., HR systems, and more, so Reports also contain Employee Names, Locations, Departments, Cost Centers, Sessions, Devices, MAC Addresses, Shared-Line Assignments, etc. Combining voice data with additional detailed information enhances the level of reporting. Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.