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An open source CRM built on SuiteCRM and wired into our contact centre stack, so the customer record and the phone call are not sitting in two separate systems.
The CRM side is what you would expect: accounts, contacts, leads, opportunities, cases and campaigns, with the reporting and workflow SuiteCRM already gives you.
What we added is the telephony integration. Calls can be placed from a record, an inbound call can bring the matching record up, and campaign activity flows back into the CRM instead of living in a separate dialer report.
AGPL-3.0 licensed. Suited to teams who want their customer data on their own servers and are willing to run a real CRM rather than a hosted one.
Features
- lead management
- account module
- project module
- role vise security group
- call center support
- predictive dialing
- preview dialing
- ivr studio
- voice broadcasting
- press1 campaign
- sms broadcasting
- WebRTC
- product module
- task module
Project Samples
License
Affero GNU Public LicenseOther Useful Business Software
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