Open Source JavaScript Softphones

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web (though official support for browser-related issues is not provided). The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs. This project is a WebRTC softphone, and communication is achieved via SIP over a socket. Leading PBX systems like Asterisk or Freeswitch support socket connections. If your provider does not offer this feature, consider using a SIP proxy such as Kamailio, Opensip or Routr. The softphone is internally configured using a JSON definition. The configuration file can be loaded from either a server or a local file. 008 reads the file only once.

connect-rtc.js provides softphone support to AmazonConnect customers when they choose to directly integrate with AmazonConnect API and not use the AmazonConnect web application. It implements Amazon Connect WebRTC signaling protocol and integrates with browser WebRTC APIs to provide a simple contact session interface that can seamlessly integrate with Amazon Connect StreamJS. In a typical amazon-connect-streams integration, connect-rtc-js is not required on parent page. Softphone call handling is done by embedded CCP. Load connect-rtc-js along with amazon-connect-streams on parent page. In the gh-pages branch prebuilt ready-to-use files can be downloaded/linked directly.

Asterisk based callcenter system. Administration interface to manage queues, agents, accounts, skills - track calls, create statistics. Realtime queue monitor. Agent web interface with build in IAX softphone.

Teleweb is a simple but very efficient call center software. It is the only solution out there that is completely wireless and hosted online. No need for landline, softphone or Voip. All you need is your computer, a headset and you can call the world online.

A Chrome extension that turns the browser into a call centre agent console using WebRTC, so agents do not need a desk phone or a separate softphone running alongside their CRM. It registers as a SIP endpoint over WebRTC and puts the call controls where the agent is already working. Answer, hold, transfer and hang up happen in the browser, next to the customer record rather than in another window. Built to work with our contact centre products, but it speaks standard SIP over WebSocket, so it is usable against other platforms that do the same. GPL-3.0 licensed.

An open source CRM built on SuiteCRM and wired into our contact centre stack, so the customer record and the phone call are not sitting in two separate systems. The CRM side is what you would expect: accounts, contacts, leads, opportunities, cases and campaigns, with the reporting and workflow SuiteCRM already gives you. What we added is the telephony integration. Calls can be placed from a record, an inbound call can bring the matching record up, and campaign activity flows back into the CRM instead of living in a separate dialer report. AGPL-3.0 licensed. Suited to teams who want their customer data on their own servers and are willing to run a real CRM rather than a hosted one.