ictagent

ICTAgent is a advance webphone offered as chrome extesion and when installed it will convert all available contacts as click to dial. This extension will embed WebRTC based VoIP Phone in browser which will remain connected to the main server, and will be responsible for inbound and outbound calls, transfer calls, sending DTMF as well sending Fax. It can harvest contacts from the random pages. Agent can access contents, contacts from a single application. Browser can automatically fetch required URL depending on the course of call. Automatic URL will eliminate any delay which agent take while searching and finding desired data.

An Embedded Web Phone.
It is Operating System Independent, we just need a browser.
Click 2 Call.
Agent can access contents, contacts and communications from a single application(browser).
It will make agent performance much better.
It can harvest contacts from random pages / websites/ web applications.
CRM Integration.
Inbound and Outbound Calls.