help-desk-ru

Designed for organizations that provide IT-services - to support services.

Provides configuration of client organizations and facilities maintenance, user management.

Allows users-customer to create service requests that contain: a brief description, detailed text, the service object, attached files. Then support service handles requests, performing the necessary work and reflecting it in the application. The life cycle of the application has a number of states(status), transitions between states are predetermined (see diagram). Depending on the status of the request can increase the accessibility of the input fields.

Is a web application developed in Java using a set of technologies JavaEE, running on an application server Glassfish. Database - MySQL.

Information about installing and configuring - how to.doc

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License

GNU General Public License version 3.0 (GPLv3)

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Additional Project Details

Languages

English, Russian

User Interface

Web-based

Programming Language

Java

Related Categories

Java Help Desk Software, Java Customer Service Software

Registered

2013-05-29

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