help-desk-ru

Designed for organizations that provide IT-services - to support services.

Provides configuration of client organizations and facilities maintenance, user management.

Allows users-customer to create service requests that contain: a brief description, detailed text, the service object, attached files. Then support service handles requests, performing the necessary work and reflecting it in the application. The life cycle of the application has a number of states(status), transitions between states are predetermined (see diagram). Depending on the status of the request can increase the accessibility of the input fields.

Is a web application developed in Java using a set of technologies JavaEE, running on an application server Glassfish. Database - MySQL.

Information about installing and configuring - how to.doc

Project Samples

Project Activity

See All Activity >

License

GNU General Public License version 3.0 (GPLv3)

Follow help-desk-ru

help-desk-ru Web Site

Other Useful Business Software

Outgrown Windows Task Scheduler?

Free diagnostic identifies where your workflow is breaking down—with instant analysis of your scheduling environment.

Windows Task Scheduler wasn't built for complex, cross-platform automation. Get a free diagnostic that shows exactly where things are failing and provides remediation recommendations. Interactive HTML report delivered in minutes.

Download Free Tool

Rate This Project

User Reviews

Be the first to post a review of help-desk-ru!

Additional Project Details

Languages

English, Russian

User Interface

Web-based

Programming Language

Java

Related Categories

Java Help Desk Software, Java Customer Service Software

Registered

2013-05-29

Similar Business Software

Qminder

Qminder is the leading Offline CRM for in-person service, an all-in-one hub for walk-ins, appointments, and queue management. Designed for organizations that rely on face-to-face interactions, Qminder bridges the gap between digital convenience and real-world service. It provides full...

See Software
Asana

Asana is a collaborative work management platform that brings teams, projects, and goals together in one centralized workspace. It helps organizations plan, track, and deliver work more efficiently by connecting daily tasks to strategic objectives. With built-in AI capabilities, Asana reduces...

See Software
ServoDesk

Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to...

See Software
Project Insight

Project Insight is project and portfolio management software built for growing teams and businesses. It brings all your project work together from across departments and software tools, helping you streamline workflows, automate processes, and make faster, more accurate decisions with real-time...

See Software
Flowlens

Flowlens - built by a small business, designed for small businesses. Flowlens is end-to-end business management software designed specifically for growing SME manufacturers around the world. Whether you’re scaling production, managing complex supply chains, or improving customer service,...

See Software
CallTrackingMetrics

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call...

See Software