Overview

A simple, web based IT Service Management tool

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IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

Features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)

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Reviews (48)

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1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Combodo really have something special in this product. They get what an IT Manager needs to know about their environment and how all the components fit together. Having iTop has been a fantastic asset to our department. The only complaints I have for them is their interface is a bit dated, their community support is lacking, and their extensions need some attention. But functionally this product is wonderful, particularly the TeemIP module. Keep up the great work!

Posted 07/18/2017
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Fantastic job guys, I use it for years and it's always improving. Thank you

Posted 07/18/2017
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

I have a question. Why does this program say that param 'memory_limit' with a value of -1 in my php.ini file is too small and ask for at least 33554432? As it's known for php developers and according to php manual the value -1 is the biggest value. It means there's no limit. It is just little bit annoying to change my php congifurations every time when i setup itop projects, as i've set up memory_limit to -1 so that it would be proper for everything.

Posted 03/15/2017
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

I have 18 years of web design (including CSS/JavaScript), OO Perl programming, and Linux systems administration experience. I have written more than one web app in my time, and plenty of DB-driven applications. The good: * The user interface, once you get used to it, is fairly simple and very clean. I generally like it. * The PHP objects appear to be well organized, with good modularity and good object extension. * You can import batches of objects as CSVs. * It has internationalization language files. The bad: * Not all CSV imports work. For example, the FunctionalCI <-> Document Link CSV import fails. This is particularly glaring in 2016, considering that you can find people asking for help with that back in 2014. * The database has zero key constraints on it. None. Nunca. Nada. * I have no idea where lookup values (such as Operating System family names) come from. The base table has a list of IDs, and that's it. If you use the right view (for example, view_OSVersion), they show up. * Linkages to FunctionalCIs are not obvious. There are lnk* tables for creating links, but sometimes you have to enter additional FunctionalCIs for the linkage type (for example, OtherSoftware <-> FunctionalCI linkages). The ugly: * The show create view syntax results. Seriously, if you look at it, you might go blind. Even after I reformatted it and edited it in vim with syntax highlighting enabled, it was nearly unreadable. * The support. All I get is Sourceforge and Google, and those aren't particularly helpful. I have mostly had to rely on reading the source, viewing the table and view creation SQL, and trial and error. The missing: * iTop brags that you can integrate it with other systems via ETL to pull data in from other sources. It turns out that that means you need a programmer (yours or one of theirs) to write custom software to do that. If you're doing something basic with it, or have a small operation, it is probably OK. If you want to automate anything (particularly linking CIs), be prepared for a heavy time and effort investment.

Posted 08/10/2016
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

V

Posted 02/03/2016
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Resources

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* Combodo SourceForge Sponsored

* Combodo

Combodo is a french IT service company created by the founders of the iTop project. Combodo helps enterprises in deploying and integrating iTop into their own IT environment.

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* Find a partner

To achieve your project with ITSM choose a Combodo certified partner: those consulting and integration firms have invested and developed specific skills to support projects using Combodo products.

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As a consulting and integration company, you offer quality services in the field of IT management. In particular, you have experience of ITIL best practices and are able to implement it step by step, at your customers pace: Win more ITSM and CMDB projects with iTop, become a Combodo Certified Partner.

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