ictagent

A Chrome extension that turns the browser into a call centre agent console using WebRTC, so agents do not need a desk phone or a separate softphone running alongside their CRM.

It registers as a SIP endpoint over WebRTC and puts the call controls where the agent is already working. Answer, hold, transfer and hang up happen in the browser, next to the customer record rather than in another window.

Built to work with our contact centre products, but it speaks standard SIP over WebSocket, so it is usable against other platforms that do the same.

GPL-3.0 licensed.

Features

Embedded Web Phone
Click 2 Call
Inbound and Outbound Calls
Call Transfer
Contact import support
Send DTMF
webphone support
Authentication
Agent Login/Logoff

Project Samples

Project Activity

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License

GNU General Public License version 3.0 (GPLv3)

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Additional Project Details

Operating Systems

ChromeOS, Windows

Intended Audience

Other Audience, Telecommunications Industry

Programming Language

JavaScript

Related Categories

JavaScript Telephony Software, JavaScript VoIP Software, JavaScript Softphones

Registered

2025-07-02

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