Download
Channel Works is a customer-focused business collaboration platform that combines customer support, team communication, marketing, and analytics in one workspace. Its macOS desktop application provides access to the platform outside a web browser. Teams can manage customer conversations, contact records, internal messages, and shared documents. The Customer workspace organizes support inquiries, marketing activities, and customer information. The Team workspace brings together communication, documents, analytics, and collaborative knowledge resources. AI-powered tools assist with customer support, business analysis, and marketing operations. Its AI Chief of Staff helps analyze business information through natural language and generate actionable insights. The macOS application is distributed independently of the Mac App Store through an official release channel.
Features
- Unified customer support inbox with conversation and contact management
- Integrated team messaging, shared documents, and collaborative workspaces
- AI-assisted customer support with automated responses and inquiry handling
- Customer relationship management with marketing campaign and outreach tools
- Natural language business analytics through AI Chief of Staff and Notebook
- Native macOS desktop distribution with access to customer and team workspaces
Project Samples
