FreeScout is an open-source help desk and customer support system designed for small and medium-sized businesses. It provides a lightweight, self-hosted alternative to SaaS help desk solutions, allowing users to manage support tickets, track customer inquiries, and collaborate within a team. FreeScout supports multi-channel communication, including email integration and automated responses, making it a versatile tool for customer service.

Features

  • Ticket management system for handling customer inquiries
  • Multi-channel support including email integration
  • Team collaboration with internal notes and assignment
  • Customizable canned responses for quick replies
  • Reporting and analytics on support performance
  • Integration with third-party tools via plugins

Project Samples

FreeScout Help Desk Screenshot 1

Project Activity

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Categories

Help Desk

License

Affero GNU Public License

Follow FreeScout Help Desk

FreeScout Help Desk Web Site

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Additional Project Details

Operating Systems

Linux, Mac, Windows

Programming Language

PHP

Related Categories

PHP Help Desk Software

Registered

2025-05-13
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